Organizational Behavior

Chapter 1
Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?scrutinizing envisioning organizing controlling planning
2. One of the key challenges for managers in today's organizations is to be static in nature be resistant to change conform to norms and practices stimulate tolerance for change follow age-old rules rigidly
3. Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles? resource allocator figurehead entrepreneur liaison leader
4. According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization. resource allocator disseminator entrepreneur leader spokesperson
5. Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions. T OR F
6. Which of the following is true of technical skills?
They are not required at all kinds of jobs.
They are monopolized by professionals.
They comprise the ability to understand and motivate people.
They can be learned only through formal education.
They encompass the ability to apply specialized knowledge.
7. You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member is most likely to furnish information about personality, learning, and motivation? anthropology political science psychology sociology industrial engineering
8. Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitute aspects of ________ study. intuitive systematic case-based organizational theoretical 9. Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?
Melissa had a diverse network of contacts established from her previous job.
Melissa had no prior experience in research and development.
Melissa is not up-to-date about the feasibility of using different modes of renewable energy.
Melissa had weak interpersonal and networking skills to run the project.
Melissa focused on the results her team achieved rather than how they achieved those results.
10. According to Fred Luthans and his associates, managers which are involved in networking activities are most likely to undertake which of the following? staffing planning decision making politicking: Networking activities are comprised of socializing, politicking, and interacting with outsiders. To engage in or discuss politics. controlling 11. According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization. networking staffing planning decision making controlling 12. Which of the following is a difference between sociology and psychology?
Sociology incorporates research from social sciences, philosophy, and natural sciences; psychology does not.
Sociology studies people in relation to their social culture whereas psychology focuses on the individual.
Sociology uses only qualitative techniques whereas psychology uses both qualitative and quantitative techniques.
Sociology uses various methods of empirical investigation whereas psychology uses limited critical analyses.
Sociology studies humans and animals whereas psychology focuses exclusively on humans.
13. Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks? conceptual skills interactive skills communication skills human skills interpersonal skills
14. Which of the following is true of contingency variables?
They indicate that everyone is motivated by money and financial perks.
They refer to scientific factors which are based on universal truths.
They refer to situational factors that moderate the relationship between two or more variables.
They remain constant irrespective of any change in the environment.
They make simple, accurate, and sweeping generalizations about concepts in organizational behavior.
15. Organizational behavior cannot offer reasonably accurate explanations of human behavior or make valid predictions. T or F
16. Josh Wallace, a sales executive, has recently been promoted to the position of sales manager at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch. During his first few months as a manager, he regularly appreciated and acknowledged the team's efforts because he knew that it was the driving force behind high performance. However, the company has recently expressed its dissatisfaction with Josh's team as it has consistently failed to meet the sales targets of the branch. Which of the following, if true, would best explain this situation?
The team was allotted areas with families from high income groups.
The bank had an existing list of contacts which was shared with the team.
The team was motivated by extrinsic factors instead of intrinsic factors.
There has been a sharp rise in the country's citizens' purchasing power.
Josh had prior experience in leading large sales teams.
17. A way for managers to respond to the problem of unethical behavior is to provide in-house advisors who can be contacted anonymously. T or F
18. A common characteristic of service jobs is that they ________. have fewer working hours than other jobs provide more perks and benefits to employees require very little job knowledge compared to other jobs need substantial interaction with an organization's customers offer much higher pay in comparison with other non-service jobs
19. A(n) ________ is an abstraction of reality, a simplified representation of some real-world phenomenon. input objective outcome model process 20. Which of the following is one of the three variables proposed by a basic OB model which refers to actions that individuals, groups, and organizations engage in as a result of inputs? evaluation planning association scrutinizationprocesses