Organizational Behaviour Case Study
1.1 Definition of Organisational Behaviour
Organisational Behaviour as defined by Mullins (2013)is “the study and understanding of individual and group behaviour and patterns of structure in order to help improve organisational performance and effectiveness”. This is similar to Buchanan & Huczynski (2010) definition which states “that OB is concerned with how formal organisations, behaviour of people within organisations and salient features of their context and environment, evolve and take shape, why all these things happen the way they do and what purposes they serve”. Similarly, Professor Robert Dailey of the Edinburgh Business School, defines OB studies as “the behaviour, attitudes and performance of people in organisations”. From the …show more content…
T&TEC is service oriented, since the service being provided is that of supplying electricity to the islands of Trinidad & Tobago. There are six main distribution areas of the commission, Distribution North, Distribution East, Distribution Central, Distribution South and Distribution Tobago all governed by the General Manager and aided by various Assistant General Managers (AGM’s). For the sake of the assignment we would not look at the Transmission division of the company, since T&TEC is not concerned with transmission of electricity. T&TEC operations are too large to analyse in detail their operations and issues. The company is sub-divided into various depots and service centres throughout T&T, the Central area will be analysed in this paper, due to the writer being employed with the commission.
1.3 Synopsis of Problems faced at T&TEC -Distribution Central
T&TEC faces numerous problems within the areas and organisation as a whole. Leadership issues, Motivation of staff, Organisational culture & change and Politics, Group Dynamics and Organisational Structure just to name a few. How does Organisational Structure and Culture affect the company of choice in terms of maintaining their competitive edge and also maintaining their customer …show more content…
Another issue of the structure of central is that of promotions, which is the basis for employees to perform at their best, however the length of service by employees is viewed as being better than qualifications, meaning that majority of employees promoted do not have necessary qualifications for the job at hand. Argyris, Mullins (2013); pp 52 states “that bureaucracies restrict the growth of employees and their cause feelings of failure and conflict” which is seen in central due to senior management being predominantly male and it is in the structure and culture of the organisation that a female’s place is not in top or middle
Organisational Behaviour as defined by Mullins (2013)is “the study and understanding of individual and group behaviour and patterns of structure in order to help improve organisational performance and effectiveness”. This is similar to Buchanan & Huczynski (2010) definition which states “that OB is concerned with how formal organisations, behaviour of people within organisations and salient features of their context and environment, evolve and take shape, why all these things happen the way they do and what purposes they serve”. Similarly, Professor Robert Dailey of the Edinburgh Business School, defines OB studies as “the behaviour, attitudes and performance of people in organisations”. From the …show more content…
T&TEC is service oriented, since the service being provided is that of supplying electricity to the islands of Trinidad & Tobago. There are six main distribution areas of the commission, Distribution North, Distribution East, Distribution Central, Distribution South and Distribution Tobago all governed by the General Manager and aided by various Assistant General Managers (AGM’s). For the sake of the assignment we would not look at the Transmission division of the company, since T&TEC is not concerned with transmission of electricity. T&TEC operations are too large to analyse in detail their operations and issues. The company is sub-divided into various depots and service centres throughout T&T, the Central area will be analysed in this paper, due to the writer being employed with the commission.
1.3 Synopsis of Problems faced at T&TEC -Distribution Central
T&TEC faces numerous problems within the areas and organisation as a whole. Leadership issues, Motivation of staff, Organisational culture & change and Politics, Group Dynamics and Organisational Structure just to name a few. How does Organisational Structure and Culture affect the company of choice in terms of maintaining their competitive edge and also maintaining their customer …show more content…
Another issue of the structure of central is that of promotions, which is the basis for employees to perform at their best, however the length of service by employees is viewed as being better than qualifications, meaning that majority of employees promoted do not have necessary qualifications for the job at hand. Argyris, Mullins (2013); pp 52 states “that bureaucracies restrict the growth of employees and their cause feelings of failure and conflict” which is seen in central due to senior management being predominantly male and it is in the structure and culture of the organisation that a female’s place is not in top or middle