Khalili, A. 2012. The Role of Emotional Intelligence in the Workplace: A literature Review. International…
This dimension of Eysenck’s trait theory is related to moodiness versus even-temperedness. Neuroticism refers to an individual’s tendency to become upset or emotional, while stability refers to the tendency to remain emotionally constant.…
Emotional stability (often labeled by its converse, neuroticism): This dimension taps a person’s ability to withstand stress. People with positive emotional stability tend to be calm, self-confident, and secure. Those with high negative scores tend to be nervous, anxious, depressed, and insecure.…
Although originally written in 1983, The Managed Heart is still an up to date look at an interesting concept: combining emotional feelings with the work one does. At first glance, the notion that emotions may have an impact on one’s work environment seems almost a non-issue. However, Hochschild is not saying that; rather, Hochschild looks at the effect of emotions in the workplace, but also the interaction of those emotions with the work itself. The author’s interest in this topic began at an early age, 12, when she recounts an event in her life: her parents, part of the U.S. Foreign Service, entertained diplomats. Hochschild describes the question that came to her mind as she looked up into the smiling face of a diplomat: was the smile real, or that of an actor, assuming a particular role expected of them in a specific situation? (ix) This puzzlement led the author from C. Wright Mills’ theory of how one sells their personality to Goffman’s theories of how one tries to control their appearance before others in an effort to observe rules as to how one should appear to others. For Hochschild however, there was still an integral part of the puzzle missing, which led her on the quest of exactly where and how do our emotions play a role in what we do day in and day out.…
Neuroticism is the tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, and vulnerability. Neuroticism also refers to the degree of emotional stability and impulse control and is sometimes referred to by its low pole, "emotional stability". Individuals are high scorer in this trait tend when they experience emotional instability, anxiety, moodiness, irritability, and sadness. And they are low scorer when they are calm, relaxed, unemotional, hardy, secure, self-satisfied.…
In “The happy secret to better work,” Shawn Achor amazed me by showing his research about “Positive brain and success.” He found that only one fourth of job successes are predicted by I.Q., and three fourths of job success are predicted by the states of your mind - the moods that determine your powers to think, feel and act in a certain way. For example, when giving a speech, if somebody was self-confident, and optimistic about the result, he/she would do that well, even better than he/she expected. Having nervous, talking with the weak voice, being unselfconfident would make the speech becomes worse. Additionally, people’s brain works much better when they have positive emotions such as self-assurance, excitement, and cheerfulness. Their positive emotions may result the rising of their intelligence, their creativity, and their energy levels. According to the video, “brain at positive is 31 percent more productive than brain at negative,” and this is a huge different that people should consider. For instance, when people have some negative emotions, such as anxiety, nervousness, and stress, they may get some mistakes while doing their job. They get a bad result, and then their feeling becomes worse – more stressful, sadder, or more up-set. Furthermore, they may lose control of themselves and keep getting more mistakes. In fact,…
Emotional stability: Meaning they are not prone to extreme mood swings or outbursts of anger.…
Robbins, S. P., & Judge, T. A. (2007). Emotions and moods. In Organizational Behavior (pp. -). Upper Saddle River, NJ: Pearson. Prentice-Hall.…
Employers favor employees who are emotionally stable because they are dependable and can handle success and failure. Emotional stable employees will continue on with the work assigned, it’s important to help learning and understanding a task. When employees that are neurotic make an error or have a project that doesn’t work out their personality of emotionally positive or negative affects the outcome of their behavior. Emotionally stable individuals will learn from their mistakes, neurotic employees will develop a fear when they make a mistake. Neurotic employees choose alternative activities, often unchallenging work to take their minds off any errors that could relieve fear. This lets us know that emotionally stable employees learn from their own mistakes.…
Your level of emotional intensity can have implications at work. Jobs place different demands on…
We know that emotions lead to the development of attitudes, and our attitudes lay the groundwork for our behaviors. When one is emotionally satisfied with any given situation, their outlook and attitude about that given situation is predominantly positive. With a positive mindset, one tends to exhibit positive behaviors. We know the opposite to be true as well. Following the rational behavior model laid out in chapter 4 of the book, given any perceived environment, a person is going to present with…
“Emotional Intelligence plays an important role in helping the managers and employees to cope with this dynamic change in the business environment. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. Employees need to enhance their emotional intelligence skills, apart from technical skills, which in turn will enhance their productivity on the job” (Ravichandran, Arasu, & Kumar, 2011, p. 157).…
Emotional stability is the opposite of neuroticism. People with emotional stability are not easily upset and are less emotionally reactive. They tend to be calm, emotionally stable, and free from persistent negative feelings. I think I score high in emotional stability since my emotion is not easily influenced by external factor such as others’ emotion. For instance, sometimes, my friend talk to me when he is upset. Even though he is very distress while he is pouring out his trouble, I still can maintain a stable emotion and try to cheer him up after he finished his talk.…
work well under stress; this is an important trait to have in the workplace as the workplace tends to be very stressful. Manager’s need people who can get things done correctly whilst under stress. The opposite of being emotionally stable would be emotional instability or neuroticism. People who are emotionally unstable tend to experience negative emotions such as fear, depression and anger. They see ordinary situations to be stressful.…
Cognitive intelligence and emotional intelligence have both been widely examined in regard to their effects on individual workplace performance. The critical comparison of the two concepts will be the basis of this essay. Emotional intelligence is important in measuring success in more ways than one. Emotional intelligence has a great deal of importance on one’s work ethic and values. This paper will examine the importance of emotional intelligence in all aspects in life and the difference between traditional cognitive intelligence and emotional intelligence. Finally, the analysis of the use of emotional intelligence concepts in work life, home life, and personal life will be addressed.…