Organizational Control
| 1. | Scenario B. Your manager is speaking to a group of employees about a problem in your department. Employees are not complying with the rules regarding clocking in and clocking out each day. The rules in this situation are very important as employees will not receive their correct pay if the clocking procedures are not followed. There are three suggestions being considered to address this problem.
1. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure.
2. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violating the procedure will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to follow. Training will be conducted so that each employee knows the policy and the procedure before it is enacted.
Option 2 describes which approach to bureaucratic control? → | Feedback | | Feedforward | | Concurrent | | Market | | Clan |
Feedback control focuses on the use of information about results to correct deviations from the acceptable standard after they arise. When managers point out and correct improper performance, like in Option 2, they are using feedback as a means of control. |
(1) | 2. | At the restaurant where your friend works, the manager has quite a lot of power over the workers. She has the responsibility of scheduling workers and assigning projects during each shift. Employees that have performed poorly on her shifts tend to get scheduled for the unpopular weekend shifts and the worst shift duties. This manager seems to use a high degree of | legitimate power. | | negative power. | | coercive power. | | referent power. | | expert power. |
A leader with coercive power has control over punishments; people comply to avoid those punishments. |
(1) | 3. |
1. Employees will be monitored at the entrance during shift changes to make sure that each complies with the procedure.
2. Reports will be reviewed at the end of each pay period. The reports will contain data tracking the number of employees not complying with the procedures each shift. Employees violating the procedure will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to follow. Training will be conducted so that each employee knows the policy and the procedure before it is enacted.
Option 2 describes which approach to bureaucratic control? → | Feedback | | Feedforward | | Concurrent | | Market | | Clan |
Feedback control focuses on the use of information about results to correct deviations from the acceptable standard after they arise. When managers point out and correct improper performance, like in Option 2, they are using feedback as a means of control. |
(1) | 2. | At the restaurant where your friend works, the manager has quite a lot of power over the workers. She has the responsibility of scheduling workers and assigning projects during each shift. Employees that have performed poorly on her shifts tend to get scheduled for the unpopular weekend shifts and the worst shift duties. This manager seems to use a high degree of | legitimate power. | | negative power. | | coercive power. | | referent power. | | expert power. |
A leader with coercive power has control over punishments; people comply to avoid those punishments. |
(1) | 3. |