Organizational Culture At Tampa General Hospital

Culture within an Organization Organizational culture is a specific set of values, behaviors, and beliefs shared amongst members of an organization. In a healthcare setting, the patient is the main priority. The delivery of quality care has become imperative to the success of a healthcare organization. Quality in healthcare is a set of standards expected to be delivered by an organization. Components of quality include patient safety and effective communication amongst a healthcare team. The purpose of this paper is to look into what is being done nationally and within Tampa General Hospital to improve patient care.
Tampa General Hospital Tampa General Hospital is the largest hospital in the Bay Area. TGH believes in patient satisfaction,
Patient satisfaction is a major focus for the hospital. After a patient is discharged they receive a survey in the mail. This survey is called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The survey asks a patient after a recent hospital admission to rate their experience. It incorporates questions regarding communication with doctors and nurses, responsiveness by staff, pain management, communication about medications, discharge information, and transition of care (Anhang Price et al., 2014). Nurses particularly are encouraged to say certain things to patients that reflect the survey. For example, “Mr. Johnson I am going to do bedside shift report” or “I am doing rounds. How is your pain?”. Employees are encouraged to say particular words that will appear on the survey, so when the patient see the question they remember hearing the words “bedside shift report” or “rounding”.
Unit managers hold meetings with their teams at TGH to come up with ways to satisfy and educate patients. As stated before, patient satisfaction is important to the organizational culture of TGH. A problem often faced is proper pain control. The unit manager recommends offering hot packs, frequent position changes, distractions, and if necessary call the doctor. Ensuring the patient recognizes their problems are being
There are multiple factors a leader must consider to properly communicate with staff. It is important to recognize the people who will be affected by decisions and allow feedback from peers (Vertino, 2014). For example, allowing the people involved time to think about the changes and open up about their ideas or concerns. In order to communicate effectively it is important to keep in mind nonverbal communication. For example, facial expressions and tone.
Leaders and Organizational Culture and Communication
Leaders of an organization can set the tone for effective communication by being open and honest. Trust must be formed within an organization to properly communicate. It is important for a leader to be clear and concise (Marquis & Huston, 2017). A team leader must stand by the culture of the organization and follows through with promises. Promoting open communication and respectful listening can greatly benefit the leader and what he or she is trying to communicate to