Performance Management

Career and Performance Management
Project Report
Impact of Performance Management Practices on the Employee Satisfaction and Performance

Maryam AfzalSP09-BBA-034
17th December, 2012
Abstract
The main purpose of this paper is to discuss the importance of employees’ performance management for employee satisfaction and performance. By reviewing the work already done in this area of interest, the paper clarifies what performance management practices, employee satisfaction, commitment and high performance particularly mean in the dictionary of any organization. The research methodology used is the questionnaires and interview conducted from the employees of the Pakistan Post Headquarters. The organization was selected to identify the performance management practices in the government sector. The analysis of the results shows the importance of the performance management practices on the employee satisfaction and performance. Lastly, the paper concludes the whole thing and provides recommendations to improve the performance management system in the government sector of Pakistan.
Table of Contents TOC \o "1-3" \h \z \u 1.Introduction PAGEREF _Toc343439832 \h 4Pakistan Post Office PAGEREF _Toc343439833 \h 4Performance Management System PAGEREF _Toc343439834 \h 52.Literature Review PAGEREF _Toc343439835 \h 53.Research Methodology PAGEREF _Toc343439836 \h 8Implementation: PAGEREF _Toc343439837 \h 8Data Collection Phase: PAGEREF _Toc343439838 \h 8Data Analysis PAGEREF _Toc343439839 \h 84.Research Findings/ Analysis PAGEREF _Toc343439840 \h 85.Conclusion PAGEREF _Toc343439841 \h 126.Recommendations PAGEREF _Toc343439842 \h 12References PAGEREF _Toc343439843 \h 14Appendix I PAGEREF _Toc343439844 \h 17Appendix II PAGEREF _Toc343439845 \h 19
IntroductionPerformance management can be defined as a systematic process for improving organizational performance by developing the performance of individuals and teams. It is a means of getting better results from the

References: Becker, B., Gerhart, B. (1996). The impact of human resource management on organizational performance: Progress and prospects. Academy of Management Journal, 39(4), p.779-80. Brown, M., Boyle, B., & Boyle, T.(2002) Brum S. (2007). What impact does training have on employee commitment and Employee turnover. Training and employee commitment. Schmidt labor research center seminar research series. University of Rhode island Chang, E Dockel, A., Basson, J.S., & Coetzee, M.(2006).The effect of retention factors on organizational commitment:An investigation of high technology employees. Journal of Human Resource Management, 4 (2), p.20-28. Ekaette, U. J. (2001) “Policy Focus and Value system in higher education” The Guardian, Lagos: June 18, 58-59. Garavan, T.N., Barnicle, B., & Heraty, N Harel, G.H. & Tzafrir, S.S. (1999), ‘The Effect of Human Resource Management Hewitt P Jaw, B., and Liu, W. (2004). Promoting Organisational Learning and Self Renewal in Taiwanese Companies: The Role of HRM. Human Resource Management, 42 (3), p.223 -241. Kalleberg A.L., & Moody, J.W. (1994). Human resource management and organizational performance. American Behavioral Scientist, 37, p.948. Khayyat, R.A. (1998). Training and development needs assessment: a practical model for partner institutes Liu, C.M. (2007). The early employment influences of sales representatives on the development of organizational commitment. Employee Relations, 29(1), p.5-15. Mirabizadeh M. and Gheitasi S. (2012). Examining the organizational citizenship behavior as the outcome of organizational commitment: Case study of universities in Ilam. Management Science Letters. p.951–960. Mowday, R.T., Porter, L.W., & Steers, R.M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism and turnover. New York Academic Press. Price, A. (2004) Human Resource Management in a Business, Context. 2nd Edition. London: Thomson. Park, H.J., Mitsuhashi, H., Fey, C. F., & Bjorkman, I. (2003), ‘The effect of human resource management practices on Japanese MNC subsidiary performance: a practical Shore L.M., & Martin, H.J. (1989). Job satisfaction and organizational commitment in relation to work performance and turnover intentions. Human Relations, 42, p.625 – 638. Šušnjar, Š. G., & Zimanji, V. (2006). Menadžment ljudskih resursa, Ekonomski fakultet, Subotica.