Performance Management Plan
PERFORMANCE MANAGEMENT PLAN
March 3, 2014
Caroline Guthrie
Performance Management Plan for Landslide Limousine Service
Creating a performance management plan for Landslide Limousine Service is something Atwood and Allen Consulting will develop to assist LLS in this course of action for how to manage employees. Most small business owners are almost clueless when it comes to hiring and managing employees and this is where most of the issues may arise. This is where Atwood and Allen Consulting can guide and direct Mr. Stonefield in the right way to look at his business as a whole and how the right or wrong employees can impact the success of the business.
. To start a performance management plan, LLS needs to look at all the key elements of the business and determine what should covered within it to reflect the vision and values of the business. LLS should first start with its main target; customers. Customers are what will generate this business and what they think matters. How they are treated and serviced will be what will either make them come back or stay away. Where the business will operate out of should also be a consideration and the role employees will play in this part. Communities are important because that is where the customers live, reside and thrive. For this type of business, location and timing are everything. Airports, hotels, train and bus stations are ideal settings for where limousines are heavily utilized. If that chauffeur is kind, patient and attentive to a traveling client who has been in route for many hours; they are tired and irritable and the last thing they are looking for is a hassle. Keeping these type situations in mind when servicing customers, can be where LLS shines and stands out among their competition. How an LLS employee presents themself is crucial to the reputation of the business. They are the first line of service most see and depending on how well that employee performs and services the
March 3, 2014
Caroline Guthrie
Performance Management Plan for Landslide Limousine Service
Creating a performance management plan for Landslide Limousine Service is something Atwood and Allen Consulting will develop to assist LLS in this course of action for how to manage employees. Most small business owners are almost clueless when it comes to hiring and managing employees and this is where most of the issues may arise. This is where Atwood and Allen Consulting can guide and direct Mr. Stonefield in the right way to look at his business as a whole and how the right or wrong employees can impact the success of the business.
. To start a performance management plan, LLS needs to look at all the key elements of the business and determine what should covered within it to reflect the vision and values of the business. LLS should first start with its main target; customers. Customers are what will generate this business and what they think matters. How they are treated and serviced will be what will either make them come back or stay away. Where the business will operate out of should also be a consideration and the role employees will play in this part. Communities are important because that is where the customers live, reside and thrive. For this type of business, location and timing are everything. Airports, hotels, train and bus stations are ideal settings for where limousines are heavily utilized. If that chauffeur is kind, patient and attentive to a traveling client who has been in route for many hours; they are tired and irritable and the last thing they are looking for is a hassle. Keeping these type situations in mind when servicing customers, can be where LLS shines and stands out among their competition. How an LLS employee presents themself is crucial to the reputation of the business. They are the first line of service most see and depending on how well that employee performs and services the