Permanent Staffing Case Study

Interview Findings: Findings from the interview concluded that there was a standard training for permanent staffing members of safety protocols and policies. Members received extensive 40 hour training during their first week of being hired then refresher training quarterly. Quarterly trainings consist of reviewing changes in protocols and procedures, a review of verbally deescalating crisis situations, and an overview of skills training in restraint techniques. Permanent staffing members were required to hold at minimal a bachelor’s degree in some type of helping field.

It was also found in the lead member interview that there is currently no training on safety protocols and procedures at all for temporary staffing member. Temporary staffing agencies are not allowed to go hands on with the children, meaning they cannot use holding restraints in the event of a crisis. They can only verbally deescalate the situation which is not always an ideal solution, especially when there is paraphernalia brought into the school. Temporary staff are brought in to serve as 1:1’s (1 temp: 1 child) as mandated on certain children’s individualized education plan
It was found there was a set standing for qualifications for the job; permanent members must possess a bachelor’s degree in some type of helping field (ex. Human Services, Special Education, Behavioral Science, etc.). There was a consistency that all permanent staffing members did not feel that all staff members were trained equally on safety protocols and policies. Last, when permanent members were asked what information and skills do they feel would be most important for temporary staff agencies to learn, there was average response of therapeutic intervention crisis (TCI)