Expert power is having the power, knowledge, and experience of judgment that subordinates need. A person with expert power is able to control an individual 's behavior through knowledge. A subordinate is more apt to obey without question a supervisor or manager that has expert power due to the fact the subordinate is able to trust the knowledge and expertise of the manager. A subordinate would be less apt to obey a manager that does not have as much knowledge. Expert power is an advantage to the manager, as the manager does not have to be too concerned with the employee the employee understands the assignment and trust the manager 's expertise. If the subordinate knows the manager is very knowledgeable of the assignment, the employee is apt to do a better job on the assignment.
Rational persuasion is another characteristic of personal power. "Rational persuasion is the ability to control another 's behavior because through the individual 's efforts, the person accepts the desirability of an offered goal and a reasonable way of achieving it" (Schermerhorn, Hunt & Osborn, 2005,p.273). In order for a manager to use rational persuasion, the manager must have established trust with the employee.
Here are a few suggestions for a manager building trust with employees. A manager must always honor social contracts with employees whether the contracts or implied or explicit. This is a sure way for the manager to gain the trust of the employee. A manager should also respect the employees and the uniqueness of the
References: "How to? (managing office politics)." Personnel Today (Oct 17, 2006):NA. InfoTrac Online. Thomson Gale. University of Phoenix. 1 Jan 2007