Principles of communication in adult social care
Q 1.1 Identify the different reasons people communicate?
A 1.1
There are many different reasons people communicate:
To express feelings
To resolve problems
To persuade
To give information
To seek information
To express opinions
To build relationships
To maintain relationships
To better their own knowledge
To reassure
To build trust
To debate
To share experiences
Q 1.2 Explain how communication affects relationships in and adult social care setting?
A 1.2
When working in social care setting communication is a key factor, you need to be able to communicate with a wide range of people such as service users, families, members of staff, management and external professionals (i.e. GP’s, social services, nurses, consultants etc.)
There are many different types of communication face to face, written, verbal, non-verbal, sign language, formal and informal. As a care worker you need to have a knowledge of the different types of communication to enable you to always meet your services user’s needs. If you cannot meet you service users need yourself for example if they speak a different language then ask management to provide and interpreter for you.
Communication is needed for all aspects of your role as a care worker it helps to build and maintain relationships with service users and colleagues. Communication helps to exchange information for example if you was about to hand over as your shift has finished you would communicate with the member of staff taking of care for your service user both verbally and in your hand over notes.
If you do not have good communication skills then service users are less likely to communicate with you and trust you which will affect you providing the best care an example of poor communication which affects the workplace is if a client is trying to tell you that they are being abused but you are not really listening, not showing and interest, not empathising with the client they are less likely to open up to
A 1.1
There are many different reasons people communicate:
To express feelings
To resolve problems
To persuade
To give information
To seek information
To express opinions
To build relationships
To maintain relationships
To better their own knowledge
To reassure
To build trust
To debate
To share experiences
Q 1.2 Explain how communication affects relationships in and adult social care setting?
A 1.2
When working in social care setting communication is a key factor, you need to be able to communicate with a wide range of people such as service users, families, members of staff, management and external professionals (i.e. GP’s, social services, nurses, consultants etc.)
There are many different types of communication face to face, written, verbal, non-verbal, sign language, formal and informal. As a care worker you need to have a knowledge of the different types of communication to enable you to always meet your services user’s needs. If you cannot meet you service users need yourself for example if they speak a different language then ask management to provide and interpreter for you.
Communication is needed for all aspects of your role as a care worker it helps to build and maintain relationships with service users and colleagues. Communication helps to exchange information for example if you was about to hand over as your shift has finished you would communicate with the member of staff taking of care for your service user both verbally and in your hand over notes.
If you do not have good communication skills then service users are less likely to communicate with you and trust you which will affect you providing the best care an example of poor communication which affects the workplace is if a client is trying to tell you that they are being abused but you are not really listening, not showing and interest, not empathising with the client they are less likely to open up to