Often, the most difficult aspect of stating a problem is understanding and defining the problem. In this section we will address the identification of the problem. We will now consider the case of the company that uses paper methods of ordering instead of accomplishing this task electronically. IT specialists hired from the company have monitored that paper is not an optimal manner to handle the large ordering from the company. Several of the paper forms have been lost due to misplacement of the forms from the numerous departmental managers. Research and information gathering from our team indicate a high level of frustration with the administrative staff as to where the missing forms might have been relegated to. We can now examine what triggered this as a problem that caught the eye of administration. Through the examination of company sales sheets we noticed that when the order forms were lost the revenue from the company went down. Each occurrence of this seemed to be triggered by the cumbersome paper ordering form. Consequently, the misplaced order forms, coupled with the high volume of ordering, could be suggested as a possible cause for the unusually large number of misplaced order forms.
Our final objective is to find a solution to our
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