A) Marketing
B) Finance
C) Operations
D) Distribution
E) All of the above
2. Competitiveness doesn’t include:
A) Productivity
B) Effectiveness
C) Profitability
D) Operations Strategy
E) Operations Management
3. Cost cutting in international operations can take place because of
A) lower taxes and tariffs
B) lower wage scales
C) lower indirect costs
D) less stringent regulations
E) all of the above
4. Operations management involves continuous decision-making; hopefully most decisions made will be:
A) redundant
B) minor in nature
C) smart
D) quantitative
E) none of the above
5. A 'product package' consists of:
A) the exterior wrapping
B) the shipping container
C) a combination of goods and services
D) goods if a manufacturing organization
E) customer relations if a service organization
6. Multinational organizations can shop from country to country and cut costs through
A) lower wage scales
B) lower indirect costs
C) less stringent regulations
D) lower taxes and tariffs
E) all of the above
7. Product design and choice of location are examples of _______ decisions.
A) strategic
B) tactical
C) operational
D) customer focused
E) design
8. Scheduling personnel is an example of an operations management:
A) mission implementation
B) operational decision
C) organizational strategy
D) functional strategy
E) tactical decision
9. Productivity is expressed as:
A) output plus input
B) output minus input
C) output times input
D) output divided by input
E) input divided by output
10. Which of the following is true about business strategies?
A) An organization should stick with its strategy for the life of the business.
B) All firms within an industry will adopt the same strategy.
C) Well defined missions make strategy development much easier.
D) Strategies are formulated independently of SWOT