Project Opm
University american college skopje | Continuous Improvement of the Mammoth Hot Spring Dining Room | Individual Assignment for Operations and Project Management - MBA | | Student: Gorjan Stojanovski | |
Skopje, 2012 |
Table of Contents
1. Executive Brief 2
2. Introduction 3
3. Situation Analysis 4
4. Problem Analysis and Solutions 6 4.1 Preliminary screening of ideas 7 4.2 Change of layout and flow in the kitchen 9 4.3 Creation of new work positions 11
5. Cost-Benefit Analysis 11 5.1 Cost-Benefit of the Layout Change 13 5.2 Cost-Benefit of the new job positions 14 5.3 Financial Benefit During Peak Hours 15 5.4 Final Cost-Benefit 15
6. Implementation Plan 16
7. Conclusion 17
8. References 18
1. Executive Brief
This project captured the idea of making a small change in a corporate governed restaurant in Yellowstone National Park that can solve the new potential problem that it faces. Because it is inside the park it haven’t had much competition and so far wasn’t afraid to lose business, and who would be with over 3 million visitors every year and only 6 restaurants followed by just as many fast food places.
The threat was recent and was noticed when managers started reading reviews of the restaurants on popular travel sites such as TripAdvisor.com. One thing got them concerned, when they saw comments like: “…it is too busy and loud, waiting forever to seat and then to get the check… I would just go to Gardiner at 10 min away…”
It got managers thinking and because it is nor feasible nor needed to perform breakthrough improvement, few ideas were brought up on how to improve the performance level. At the end those minute improvements also brought an estimated profit of over $20.000 per season.
2. Introduction
Xanterra Parks and Resorts is a US company that specializes in tourism in U.S. National Parks. Xanterra operates in both National and State Parks by concessioning the facilities from the National Park service
Skopje, 2012 |
Table of Contents
1. Executive Brief 2
2. Introduction 3
3. Situation Analysis 4
4. Problem Analysis and Solutions 6 4.1 Preliminary screening of ideas 7 4.2 Change of layout and flow in the kitchen 9 4.3 Creation of new work positions 11
5. Cost-Benefit Analysis 11 5.1 Cost-Benefit of the Layout Change 13 5.2 Cost-Benefit of the new job positions 14 5.3 Financial Benefit During Peak Hours 15 5.4 Final Cost-Benefit 15
6. Implementation Plan 16
7. Conclusion 17
8. References 18
1. Executive Brief
This project captured the idea of making a small change in a corporate governed restaurant in Yellowstone National Park that can solve the new potential problem that it faces. Because it is inside the park it haven’t had much competition and so far wasn’t afraid to lose business, and who would be with over 3 million visitors every year and only 6 restaurants followed by just as many fast food places.
The threat was recent and was noticed when managers started reading reviews of the restaurants on popular travel sites such as TripAdvisor.com. One thing got them concerned, when they saw comments like: “…it is too busy and loud, waiting forever to seat and then to get the check… I would just go to Gardiner at 10 min away…”
It got managers thinking and because it is nor feasible nor needed to perform breakthrough improvement, few ideas were brought up on how to improve the performance level. At the end those minute improvements also brought an estimated profit of over $20.000 per season.
2. Introduction
Xanterra Parks and Resorts is a US company that specializes in tourism in U.S. National Parks. Xanterra operates in both National and State Parks by concessioning the facilities from the National Park service
References: * "Xanterra Parks and Resorts." Wikipedia. Wikimedia Foundation, 11 Dec. 2012. Web. 14 Nov. 2012. <http://en.wikipedia.org/wiki/Xanterra_Parks_and_Resorts>. * "About Xanterra Parks & Resorts." Xanterra Parks & Resorts. N.p., n.d. Web. 14 Nov. 2012. http://www.xanterra.com/our-fred-harvey-legacy-326.html. * "Yellowstone National Park Visitor Statistics ~ Yellowstone Up Close and Personal.""Yellowstone National Park Visitor Statistics ~ Yellowstone Up Close and Personal."Yellowstone National Park Visitor Statistics ~ Yellowstone Up Close and Personal. N.p., n.d. Web. 14 Nov. 2012. http://www.yellowstone.co/stats.htm. * Slack, Nigel; Stuart Chambers; and Robert Johnston. Operations Mangement. Sixth ed. N.p.: Prentice Hall, 2010. Print.