Project Quality and Risk Management

Project Quality Management 1- What are project life cycle phases? Write a short note on each of the six phases. 8-16 1- Initiation Phase * Define the need * Return on Investment Analysis * Make or Buy Decision * Budget Development 2- Definition Phase * Determine goals, scope and project constraints * Identify members and their roles * Define communication channels, methods, frequency and content * Risk management planning 3- Planning Phase * Resource Planning * Work Breakdown Structure * Project Schedule Development * Quality Assurance Plan 4- Implementation Phase * Execute project plan and accomplish project goals * Training Plan * System Build * Quality Assurance 5- Deployment Phase * User Training * Production Review * Start Using 6- Closing Phase * Contractual Closeout * Post Production Transition * Lessons Learned 2- Give FOUR different definitions for QUALITY. Which one do you consider best fits your understanding? Why? 26-32 1- The quality of a product or service is a customer’s perception of the degree to which the product or service meets his or her expectations 2- Fitness for purpose 3- Conformance to requirements 4- Quality is conformance to specifications
The first one seems to me the best as it defines the quality from the customer perception. 3- What are the Eight dimensions of quality? 34 1- Performance 2- Reliability 3- Durability 4- Serviceability 5- Aesthetics 6- Features 7- Perceived Quality 8- Conformance to Standards 4- What are the FIVE basic determinants of quality? 44 1- Quality of design 2- Quality capability of production processes 3- Quality of conformance 4- Quality of customer service 5- Organizational quality culture 5- What are the magnificent seven tools of