Public Safety Record Case Summary
No deficiencies noted in this area.
Leadership: Quanda continues to gain the respect of her peers for experience and skills as a Public Safety Records Technician II. She assists in training new and tenured employees on newly assigned tasks.
Problem Solving/Judgment: Quanda has a keen ability to examine data thoroughly, distinguish details and solve problems. She contributes to the accuracy and integrity of the information that is applied to the Computerized Criminal History (CCH) database.
Initiative: Quanda reviews procedures offering new insights to improve the efficiency and comprehension of all delegated objectives.
Flexibility/Adaptability: Quana continues to provide coverage for the Error Resolution Terminal (ERT) and the Automated Fingerprint Identification (AFIS) Error Report (AER) on a rotating basis as required for essential personnel. She …show more content…
continues to improvise and adjust her priorities efficiently when assigned the task of Court Order Expunctions, Expunction Memorandums, Query National Instant Background Check System (QN) for Concealed Handgun Licensing along with other assigned tasks that are delegated to her.
Accountability: Quanda effectively and efficiently performs all her assigned duties.
Ethics and Integrity: Quanda adheres to the Codes and Canons of Ethics or the standards of ethical conduct for state employees.
Teamwork: Quanda collaborated with her peers to review and update the Standard Operating Procedure (SOP) manual to ensure that the procedures are current with legislative statutes.
Goals: Quanda will continue to maintain and expand her responsibilities as the evening shifts Lead Technician. She will continue to provide coverage for the ERT and AER on a rotating basis as required for essential personnel. Quanda will continue to abide by the Codes and Canons of Ethics for state employees. She is encouraged to enroll in the Employee Development Course - 5 Levels of Leadership.
No deficiencies in this area.
Communication: Quanda actively listens, takes notes and asks pertinent questions during team meetings to ensure her understanding of the assigned objective. She utilizes effective verbal skills and expresses herself in a clear and concise manner in her written communication.
Interpersonal Skills: Quanda continues to gain the respect of her peers with her communication skills. She worked well with her peers when they were assigned to review and update the Standard Operating Procedure (SOP) manual. Quanda continues to abide and adhere to the Professional Conduct policy, 06.10.00 DPS Ten General Orders and the Courtesy policy, 05.17.00.
Goals: Quanda will continue to build working relationships with her peers, immediate chain of command and other areas of the department. She will continue to abide and adhere to the Professional Conduct and Courtesy policy. Quanda is required to enroll in the Employee Development Course - Life Languages.
No deficiencies in this area.
Job Knowledge and Execution: Quanda maintains a proficient knowledge of the procedures, regulations and rules when working in the Computerized Criminal History and the Front End Scanning (FES) databases. She continues to maintain a high proficiency in the completion of all her assigned duties.
Planning and Organizing: Quanda plans, organzies and completes assigned tasks in an efficient and effective manner. She formulates a plan prior to training new and/or tenured employees in a effective manner.
Analytical Reasoning/Attention to Detail: Quanda continues to perform her task with care and thoroughness; she remains alert to details that are easy to overlook or dismiss as insignificant.
Confidentiality and Protected Information: Quanda adheres to the applicable laws/statutes/policies related to the maintenance and/or dissemination of confidential information.
Productivity: The average performance expectations set for the Unit: Expunctions 15-20/day, Non-Disclosures 4-6/hr, Simple Corrections 15-25/hr, FBI corrections 6-12/hr, FES applicant entries 21-30/hr, FES arrest entries 19-25/hr, Identification Only (IDO) master entries 21-28/hr, IDO cards pulled 9-11/hr, Query (QN) National Instant Criminal Background Check System (NICS) queries 50-74/hr, Dispositions 19-25/hr, Driver License (DL) Discrepancy report 40-75/hr and Misraps 21-30/hr. These goals must be met and maintained for all tasks throughout the year.
Quanda has met the Average Minimum Performance Expectations for the following: Expunctions-4/hour, Non-Disclosures-6/hour, Corrections-13/hour, FBI corrections-6/hour, FES arrests-19/hour, FES Applicants-34/hour, Misraps-21/hour, Master cards pulled-11/hour, QN- 83/hour, Dispositions-21 /hour and Driver License discrepancy report 40/hour.
Development and Continuing Education: Quanda received certificate of completion on the following courses: Records Management, Employment Opportunity Compliance (EEO), TCIC Less than Full Access (CCH access), TLETS and the Criminal Justice Information System (CJIS) Security Awareness training.
Regulatory/Compliance: Quanda adheres and abides by the laws/statutes/regulations and policies as set forth by the Criminal History Record Information Processing (CHRIP) Bureau, General Manual (GM), Crime Records Service (CRS) and the Standard Operating Procedure (SOP) manual.
Research and Comprehension: Quanda remains current on policies and procedures that could affect the unit.
Technology: Quanda maintains appropriate levels of proficiency with the utilized
software.
Goals: Quanda will gain a working knowledge of the Interstate Compact Case (ICC) Out of State Probation and Parole cards, Active Peace Office Concealed Handgun waivers, Active Private Security waivers, Drivers License discrepancy report and the FBI National Instant Background Checks (NICS) dispositions. The goals will be achieved by December 31, 2017. Quanda will continue to adhere and abide by the Criminal History Record Information Processing (CHRIP) Bureau, General Manual (GM), Crime Record Services (CRS) guidelines and the Standard Operating Procedure (SOP) manual. It is required for Quanda to maintain all records according to the Records Retention policy as set forth by the Department.
Leadership: Quanda continues to gain the respect of her peers for experience and skills as a Public Safety Records Technician II. She assists in training new and tenured employees on newly assigned tasks.
Problem Solving/Judgment: Quanda has a keen ability to examine data thoroughly, distinguish details and solve problems. She contributes to the accuracy and integrity of the information that is applied to the Computerized Criminal History (CCH) database.
Initiative: Quanda reviews procedures offering new insights to improve the efficiency and comprehension of all delegated objectives.
Flexibility/Adaptability: Quana continues to provide coverage for the Error Resolution Terminal (ERT) and the Automated Fingerprint Identification (AFIS) Error Report (AER) on a rotating basis as required for essential personnel. She …show more content…
continues to improvise and adjust her priorities efficiently when assigned the task of Court Order Expunctions, Expunction Memorandums, Query National Instant Background Check System (QN) for Concealed Handgun Licensing along with other assigned tasks that are delegated to her.
Accountability: Quanda effectively and efficiently performs all her assigned duties.
Ethics and Integrity: Quanda adheres to the Codes and Canons of Ethics or the standards of ethical conduct for state employees.
Teamwork: Quanda collaborated with her peers to review and update the Standard Operating Procedure (SOP) manual to ensure that the procedures are current with legislative statutes.
Goals: Quanda will continue to maintain and expand her responsibilities as the evening shifts Lead Technician. She will continue to provide coverage for the ERT and AER on a rotating basis as required for essential personnel. Quanda will continue to abide by the Codes and Canons of Ethics for state employees. She is encouraged to enroll in the Employee Development Course - 5 Levels of Leadership.
No deficiencies in this area.
Communication: Quanda actively listens, takes notes and asks pertinent questions during team meetings to ensure her understanding of the assigned objective. She utilizes effective verbal skills and expresses herself in a clear and concise manner in her written communication.
Interpersonal Skills: Quanda continues to gain the respect of her peers with her communication skills. She worked well with her peers when they were assigned to review and update the Standard Operating Procedure (SOP) manual. Quanda continues to abide and adhere to the Professional Conduct policy, 06.10.00 DPS Ten General Orders and the Courtesy policy, 05.17.00.
Goals: Quanda will continue to build working relationships with her peers, immediate chain of command and other areas of the department. She will continue to abide and adhere to the Professional Conduct and Courtesy policy. Quanda is required to enroll in the Employee Development Course - Life Languages.
No deficiencies in this area.
Job Knowledge and Execution: Quanda maintains a proficient knowledge of the procedures, regulations and rules when working in the Computerized Criminal History and the Front End Scanning (FES) databases. She continues to maintain a high proficiency in the completion of all her assigned duties.
Planning and Organizing: Quanda plans, organzies and completes assigned tasks in an efficient and effective manner. She formulates a plan prior to training new and/or tenured employees in a effective manner.
Analytical Reasoning/Attention to Detail: Quanda continues to perform her task with care and thoroughness; she remains alert to details that are easy to overlook or dismiss as insignificant.
Confidentiality and Protected Information: Quanda adheres to the applicable laws/statutes/policies related to the maintenance and/or dissemination of confidential information.
Productivity: The average performance expectations set for the Unit: Expunctions 15-20/day, Non-Disclosures 4-6/hr, Simple Corrections 15-25/hr, FBI corrections 6-12/hr, FES applicant entries 21-30/hr, FES arrest entries 19-25/hr, Identification Only (IDO) master entries 21-28/hr, IDO cards pulled 9-11/hr, Query (QN) National Instant Criminal Background Check System (NICS) queries 50-74/hr, Dispositions 19-25/hr, Driver License (DL) Discrepancy report 40-75/hr and Misraps 21-30/hr. These goals must be met and maintained for all tasks throughout the year.
Quanda has met the Average Minimum Performance Expectations for the following: Expunctions-4/hour, Non-Disclosures-6/hour, Corrections-13/hour, FBI corrections-6/hour, FES arrests-19/hour, FES Applicants-34/hour, Misraps-21/hour, Master cards pulled-11/hour, QN- 83/hour, Dispositions-21 /hour and Driver License discrepancy report 40/hour.
Development and Continuing Education: Quanda received certificate of completion on the following courses: Records Management, Employment Opportunity Compliance (EEO), TCIC Less than Full Access (CCH access), TLETS and the Criminal Justice Information System (CJIS) Security Awareness training.
Regulatory/Compliance: Quanda adheres and abides by the laws/statutes/regulations and policies as set forth by the Criminal History Record Information Processing (CHRIP) Bureau, General Manual (GM), Crime Records Service (CRS) and the Standard Operating Procedure (SOP) manual.
Research and Comprehension: Quanda remains current on policies and procedures that could affect the unit.
Technology: Quanda maintains appropriate levels of proficiency with the utilized
software.
Goals: Quanda will gain a working knowledge of the Interstate Compact Case (ICC) Out of State Probation and Parole cards, Active Peace Office Concealed Handgun waivers, Active Private Security waivers, Drivers License discrepancy report and the FBI National Instant Background Checks (NICS) dispositions. The goals will be achieved by December 31, 2017. Quanda will continue to adhere and abide by the Criminal History Record Information Processing (CHRIP) Bureau, General Manual (GM), Crime Record Services (CRS) guidelines and the Standard Operating Procedure (SOP) manual. It is required for Quanda to maintain all records according to the Records Retention policy as set forth by the Department.