QPMT: Quality and Total Quality Management
Table of Contents 1. Introduction 1 1.1. Quality and Total Quality Management 1 2. Company Background 2 2.1. JEEVES PLC 2 2.2. Company product 4 2.3. Production Process 4 2.4. Factory Layout 6 3. Problems and Root Cause Definition 7 3.1. Problems in the Production Process 7 3.1.1. Precision Jointing 7 3.1.2. Adhesive Applicators & Component Sub-assembly 10 3.2. Employee Problems 12 3.3. Complains and Warranty Claims 13 3.4. Quality Cost & Productivity Effort 15 3.4.1. Productivity Effort 15 4. Solution Suggestion & Problem Solving 16 4.1. Quality Management 16 4.1.1. Quality Planning & Assurance 17 4.2. Production Process Solutions 17 4.2.1. Precision Jointing 17 4.2.2. Adhesive Applicators 17 4.2.3. Component Assembly and Sub Assembly 18 4.3. Complaints and Warranty Claims 18 4.4. Employee Problems 18 5. Conclusion and Recommendation 19 References 20
1. Introduction 2.1. Quality and Total Quality Management
The term quality has comparative definitions. According to ISO “the totality characteristics and features of a product or service which bear on its ability to satisfy and exceed the expectation of the customers or satisfy implied needs” (Mangion, 2008). Quality comprises attributes such as compatibility, reliability, usability and maintainability. For any kind of business, satisfying customers through high quality product and services plays an important role in its sustainability.
Total Quality Management (TQM) is an approach seeking to improve the quality of the product and the performance of the organization which can meet or exceed customer expectation. This is obtainable by integrating all quality related functions and processes throughout the organizations. By taking into account all quality measurements, total quality management seeks to improve the quality and performance by involving all members of the organization. Through implementing planned
1. Introduction 2.1. Quality and Total Quality Management
The term quality has comparative definitions. According to ISO “the totality characteristics and features of a product or service which bear on its ability to satisfy and exceed the expectation of the customers or satisfy implied needs” (Mangion, 2008). Quality comprises attributes such as compatibility, reliability, usability and maintainability. For any kind of business, satisfying customers through high quality product and services plays an important role in its sustainability.
Total Quality Management (TQM) is an approach seeking to improve the quality of the product and the performance of the organization which can meet or exceed customer expectation. This is obtainable by integrating all quality related functions and processes throughout the organizations. By taking into account all quality measurements, total quality management seeks to improve the quality and performance by involving all members of the organization. Through implementing planned
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