Quality of Customer Service in Commercial and Accomodation Serctors.
Flashy Flashers Inc.
Introduction:
A medium size firm; Flashy Flashers Inc., manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc, producing only cable assemblies in his garage that is how he initiated his company. With ambition, commitment and reliability in the quality of the product, Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart is necessary, the vice president of operations and supply chain management is Kathryn Marley, who persistently seeks to progress the organization in any way possible. Kathryn Marley has approved the installation of a new MRP system which after a one year’s span upon installing the new MRP system, she believes that the system can still be enhanced. Marley meets with the Production and Inventory Control Manager, the shop supervisor, and the Purchasing manager to know more about their problem areas in regards to the new MRP system. It is stated by Production and Inventory Control Manager that the MRP System provides no formal system in priority planning. Order are not being done when it is really needed because this system fails to provide an accurate scrap losses, shortages, or even changes in the MPS also due dates for each scheduled receipts are not updated. The shop supervisor complains about the unpredictability of the scheduled receipts. An example of this situation would be as follows; for instance in one week, there could be hardly any work or orders to be fulfilled; but in another week, it can seem like the complete opposite working overtime to fulfil all orders for the week. The Productions Manager complains most of the
Introduction:
A medium size firm; Flashy Flashers Inc., manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc, producing only cable assemblies in his garage that is how he initiated his company. With ambition, commitment and reliability in the quality of the product, Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart is necessary, the vice president of operations and supply chain management is Kathryn Marley, who persistently seeks to progress the organization in any way possible. Kathryn Marley has approved the installation of a new MRP system which after a one year’s span upon installing the new MRP system, she believes that the system can still be enhanced. Marley meets with the Production and Inventory Control Manager, the shop supervisor, and the Purchasing manager to know more about their problem areas in regards to the new MRP system. It is stated by Production and Inventory Control Manager that the MRP System provides no formal system in priority planning. Order are not being done when it is really needed because this system fails to provide an accurate scrap losses, shortages, or even changes in the MPS also due dates for each scheduled receipts are not updated. The shop supervisor complains about the unpredictability of the scheduled receipts. An example of this situation would be as follows; for instance in one week, there could be hardly any work or orders to be fulfilled; but in another week, it can seem like the complete opposite working overtime to fulfil all orders for the week. The Productions Manager complains most of the