Quality System Management: Assignment
Case Study Project Total Marks: 100
Elective – Quality Systems Management
A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want and can easily recognise 'quality'.Businesses interact with a variety of customers e.g.
Internal e.g. staff who have their office cleaned, or use the canteen
Business e.g. suppliers of raw materials, stationery, transport, telecommunications
End users e.g. other firms, the government or its agents, or the general public (buyers of goods or services).
Many businesses trade at local, national and international levels. To win customers' confidence, firms need to meet the highest quality standards. Distant and local or national customers want a guarantee of reliable, high quality goods and services. Discuss the range of products and services that assist in assuring high quality. Standards that all capture best practice. What should be expected of a particular product, material, service, process or technology in a particular industry?
Elective – Quality Systems Management
A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want and can easily recognise 'quality'.Businesses interact with a variety of customers e.g.
Internal e.g. staff who have their office cleaned, or use the canteen
Business e.g. suppliers of raw materials, stationery, transport, telecommunications
End users e.g. other firms, the government or its agents, or the general public (buyers of goods or services).
Many businesses trade at local, national and international levels. To win customers' confidence, firms need to meet the highest quality standards. Distant and local or national customers want a guarantee of reliable, high quality goods and services. Discuss the range of products and services that assist in assuring high quality. Standards that all capture best practice. What should be expected of a particular product, material, service, process or technology in a particular industry?