Questions For Service Provider
1. What is your target customer?
2. What about your promotional activities? For Brick organization more specified through web ( This question is also for Brick Organization)
3. How do you familiarize your customer with service process? Broadly, how you educate your customer to use your service to the best advantage?
4. Do you recognize and reward valued customer? How? ( This question is for Brick
Organization, for those who is attached to organization through web )
5. What type of website do you maintain? ( This question is also for Brick Organization)
6. Do you use the data generated from the website? Do you identify what kind of product your customers are searching often? ( This question is also for Brick Organization)
7. What kind of ERP system do you use? what about customer relationship management system? ( This question is also for Brick Organization)
8. Please tell us about service operation, service delivery and service marketing procedure and how the web is influencing? ( This question is also for Brick
Organization)
9. How can you guarantee customer’s personal and financial information safety?
10. What kind of incentive do you offer towards customer?
11. How do you ensure the quality of the product?
12. What is policy regarding “product return”?
13. How extensive satisfactory or smooth delivery system do you offer?
14. Do you provide extensive description of product? ( This question is also for Brick
Organization)
15. How do you determine the total cost of a service to the consumer ?
16. Please provide us a detail overview of service delivery process?
17. Do you outsource the service delivery process?
18. What will your major service innovation in future? ( This question is also for Brick
Organization concerning web)
19. what will be your major process innovation in near future.?( This question is also for
Brick Organization concerning web)
20. What will be your product line extension in near future?( This question is also for
2. What about your promotional activities? For Brick organization more specified through web ( This question is also for Brick Organization)
3. How do you familiarize your customer with service process? Broadly, how you educate your customer to use your service to the best advantage?
4. Do you recognize and reward valued customer? How? ( This question is for Brick
Organization, for those who is attached to organization through web )
5. What type of website do you maintain? ( This question is also for Brick Organization)
6. Do you use the data generated from the website? Do you identify what kind of product your customers are searching often? ( This question is also for Brick Organization)
7. What kind of ERP system do you use? what about customer relationship management system? ( This question is also for Brick Organization)
8. Please tell us about service operation, service delivery and service marketing procedure and how the web is influencing? ( This question is also for Brick
Organization)
9. How can you guarantee customer’s personal and financial information safety?
10. What kind of incentive do you offer towards customer?
11. How do you ensure the quality of the product?
12. What is policy regarding “product return”?
13. How extensive satisfactory or smooth delivery system do you offer?
14. Do you provide extensive description of product? ( This question is also for Brick
Organization)
15. How do you determine the total cost of a service to the consumer ?
16. Please provide us a detail overview of service delivery process?
17. Do you outsource the service delivery process?
18. What will your major service innovation in future? ( This question is also for Brick
Organization concerning web)
19. what will be your major process innovation in near future.?( This question is also for
Brick Organization concerning web)
20. What will be your product line extension in near future?( This question is also for