Qwality of Work Life
INTRODUCTION
The success of an organization is highly dependent on how it attracts recruits, motivates, and retains its workforce. Today’s organization needs to be more flexible so that they are equipped to develop their workforce and enjoy their commitment. Therefore organizations are required to adopt a strategy to improve employees Quality of Work Life to satisfy both the organizational objectives and employee needs. Quality of work life refers to the favorableness or un-favorableness of a job environment for people. It is viewed as an alternative to the control approach of managing people. It is an approach by the management that motivates the work force. The QWL approach considers people as an “asset” to the organization rather than as “costs”. This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. Further, today’s workforce is realizing the importance of relationship and is trying to strike a balance between career and personal lives. Thus the study was carried on the Quality of Work Life at HCL-BPO.HCL- as India’s largest IT conglomerate-is actively involved with the growth of the India ITES industry. As an experienced global software outsourcing enterprise, HCL has extensive and understanding of the critical issues and concerns related to offshore outsourcing.
INDUSTRY PROFILE
BPO - INTRODUCTION. Business Process Outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the activities of the vendor for mutual long term success.
DIFFERENT TYPES OF SERVICES BEING OFFERED BY BPO’s BPO is often divided into two categories: Back Office Outsourcing, which includes internal business, functions such as billing or purchasing, and Front Office Outsourcing, which includes
The success of an organization is highly dependent on how it attracts recruits, motivates, and retains its workforce. Today’s organization needs to be more flexible so that they are equipped to develop their workforce and enjoy their commitment. Therefore organizations are required to adopt a strategy to improve employees Quality of Work Life to satisfy both the organizational objectives and employee needs. Quality of work life refers to the favorableness or un-favorableness of a job environment for people. It is viewed as an alternative to the control approach of managing people. It is an approach by the management that motivates the work force. The QWL approach considers people as an “asset” to the organization rather than as “costs”. This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. Further, today’s workforce is realizing the importance of relationship and is trying to strike a balance between career and personal lives. Thus the study was carried on the Quality of Work Life at HCL-BPO.HCL- as India’s largest IT conglomerate-is actively involved with the growth of the India ITES industry. As an experienced global software outsourcing enterprise, HCL has extensive and understanding of the critical issues and concerns related to offshore outsourcing.
INDUSTRY PROFILE
BPO - INTRODUCTION. Business Process Outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the activities of the vendor for mutual long term success.
DIFFERENT TYPES OF SERVICES BEING OFFERED BY BPO’s BPO is often divided into two categories: Back Office Outsourcing, which includes internal business, functions such as billing or purchasing, and Front Office Outsourcing, which includes
Bibliography: C.R. Kothari , Research Methodology: Methods and Techniques (2nd revised edition)":2009 S.K Ashwathappa “Organization Behavior”,2006 Dr. S.P.Gupta & M.P.Gupta “ Business Statistics”,16th Edition, Reprint 2011 WEB SITIES www.hclbpo.com www.books.google.co.in