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QUESTION5
a) Whatis the rationale behind grievance management?
b) Define collective bargaining. With the aid of a diagram, describe in detail the collective bargaining process.
a)
A grievance is a complaint formally stated in writing.It is an important that a dissatisfaction be given an outlet,and that is what grievance is for.Any factor involving wages, working hours or conditions of employment that is used as a complaint against the employer.The best way to handle grievance is to create a conducive work environment that will not promote dissatisfaction among employees.Positive and harmonious working environments provide the best opportunity for people to be happy, productive and focused. Staff turnover drops and efficiency improves.While grievances are often thought of as undesirable and dysfunctional, they can have positive outcomes such as uncovering problems and building relationships – if they are faced reasonably and rationally.However, when the number of workplace grievances becomes excessive, or are not effectively dealt with, people get upset, efficiency drops, problems escalate, and if the issues involve harassment which is against the law, charges may arise.

b)[pic] In organized labor/industrial relations, collective bargaining involves workers organizing together (usually in unions) to meet, discuss, and negotiate upon the work conditions with their employers. Such bargaining normally results in a written contract setting forth the wages, hours, and other conditions which the parties agree on for a stipulated period.It is the practice in which union and company representatives meet to negotiate a new labor contract. In various national labor- and employment-law contexts, the term collective bargaining takes on a more specific legal meaning. In a broad sense, however, it implies the coming together of workers to negotiate their employment-conditions.The collective bargaining process consists of a number of stages which is preaparation and

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