Reaction Paper OJT
On-The-Job-Training
April 15, 2015 – May 19, 2015
Transcom Worldwide (Philippines)
One Global Center, Megaworld Boulevard, Iloilo Business Park
Mandurriao, Iloilo City
Prepared by:
Marlo Kyn B. Bunda
BSCS 3-Irreg
I. COMPANY PROFILE
BPO is the subcategory of Outsourcing which involves the contracting of operations and responsibilities of specific business functions and/or processes to a third-party service provider.
BPO clients demand for a cheap yet efficient service provider whom they can partner with to deliver sustainable innovation and value. And that’s what BPOs do. BPOs provide cost-reduction, transactions of non-core functions, and offshoring.
Transcom has four office locations in the Philippines and capacity totaling over 6800 seats. Transcom’s centers are located in three different areas of the region (Metro Manila, Bacolod City, and Iloilo City). Transcom offers a full range of services to an international client base.
Transcom’s clients in the Philippines include companies in the following sectors: Financial and Insurance, Telecoms/Entertainment, IT, Retail and Government. Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
Transcom was created in 1995 by the Swedish investment company, Kinnevik, led by the entrepreneurial visionary, Jan Stenbeck.
The company knows that customers are the lifeblood of the business, which is why delivering outstanding customer experiences is the lifeblood of the company. Transcom’s business is to help make sure that customers form positive perceptions of their interactions with the client. Transcom do this not only by providing excellent customer service, but also by putting what they learn to work for the client.
Customer experience is the culmination of many great customer interactions over time. By analyzing
April 15, 2015 – May 19, 2015
Transcom Worldwide (Philippines)
One Global Center, Megaworld Boulevard, Iloilo Business Park
Mandurriao, Iloilo City
Prepared by:
Marlo Kyn B. Bunda
BSCS 3-Irreg
I. COMPANY PROFILE
BPO is the subcategory of Outsourcing which involves the contracting of operations and responsibilities of specific business functions and/or processes to a third-party service provider.
BPO clients demand for a cheap yet efficient service provider whom they can partner with to deliver sustainable innovation and value. And that’s what BPOs do. BPOs provide cost-reduction, transactions of non-core functions, and offshoring.
Transcom has four office locations in the Philippines and capacity totaling over 6800 seats. Transcom’s centers are located in three different areas of the region (Metro Manila, Bacolod City, and Iloilo City). Transcom offers a full range of services to an international client base.
Transcom’s clients in the Philippines include companies in the following sectors: Financial and Insurance, Telecoms/Entertainment, IT, Retail and Government. Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
Transcom was created in 1995 by the Swedish investment company, Kinnevik, led by the entrepreneurial visionary, Jan Stenbeck.
The company knows that customers are the lifeblood of the business, which is why delivering outstanding customer experiences is the lifeblood of the company. Transcom’s business is to help make sure that customers form positive perceptions of their interactions with the client. Transcom do this not only by providing excellent customer service, but also by putting what they learn to work for the client.
Customer experience is the culmination of many great customer interactions over time. By analyzing