Reflection On Quality And Culture

The increasing presence of different cultures in the healthcare community has posed a challenge to healthcare workers in providing cultural sensitive care. The Quality & Culture Quiz involves answering questions about different topics that stimulates the thinking of how adequate our cultural competence is with caring for culturally diverse patient populations (Management Sciences for Health, 2008). I answered 18 questions correct out of a total of 23 presented in this quiz. This discussion post will reflect on what was learned, how it affects me, thoughts provoked, how I can change my behavior to improve my cultural competency.
The questions involving interpreters made me think back on the troubles I had experiences when taking care of patients who were hard of hearing or deaf. After initial exposure to those who speak a different language or who are deaf, healthcare workers know immediately that communication will be a problem to providing quality care and interactions. As a patient advocate, it is my responsibility to ensure that all resources are procured and in place to ensure that this culture and community received competent care. Many hospital resources are in place and are easily obtained by cultural sensitive providers who wish to communicate effectively with these individuals. Not easily
Some providers are oblivious to the fact that communication and interactions with hearing impaired individuals is not received. Providers should take a proactive role when a hearing impairment exists and propose strategies for communication and intervention options that will keep them socially integrated and empowered (Weinstein, 2015, p. 102). Patient-centered communication is necessary to ensure the delivery of quality care that is relevant and understood by the