Reflective Piece

When I arrive on shift I firstly greet the guests, ensuring I speak to each person individualIy and ask how their night was. I feel this is important within my role to have a visual presence on the floor with the guests and for them to know me well enough to feel comfortable in speaking to me about anything they wish. I have a good rapport built up with guests from my hands on work with them in the past. I do feel more time spent chatting with guests would improve this further and keep this in mind throughout my day.
I then use the sign in book to document my attendance. The importance of this is imperative for fire regulations, company policy and for calculating hours worked for the returns and pay at the end of the month. I personally find reviewing the sign in book and rota useful as I am able to see which of the staff team have signed in and are on shift today. I am able to evaluate the relative strengths and any possible weaknesses of the staff available and plan activities and tasks accordingly.
I then delegate one nightshift the task of ensuring the wellbeing of the guests whilst we complete handover in the office. This ensures guests safety is upheld whilst day staff are gathering required information to inform their practice for their shift.
As senior on shift delegation of tasks is a key aspect of my job role in order to ensure all required tasks are completed and staff are given opportunity to practice aspects of their role they lack confidence or skill in in a safe and supportive setting.
I am aware one staff member has low confidence levels in completion of handovers and have discussed this with her in supervsion in the past. Together we had decided she would take the lead in handovers as much as possible in order for her to gather experience when I am there to offer support. The handover is positive and completed to a high standard. Afterwards I am able to boost Her confidence a little by informing her she had come across as confident and