Preview

Research Paper About Skype

Good Essays
Open Document
Open Document
1122 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Research Paper About Skype
Telemarketing (known as telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing has come under fire in recent years, being viewed as an annoyance by many.
The public switched telephone network (PSTN) also referred to as the Plain Old Telephone Service (POTS) is the network of the world's public circuit-switched telephone networks. It is a worldwide net of telephone lines, fiberoptic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables connected by switching centers, which allows any telephone in the world to communicate with any other. Originally a network of fixed-line analog telephone systems, the PSTN is now almost entirely digital in its core and includes mobile as well as fixed telephones.
The technical operation of the PSTN utilises standards created by the ITU-T. These standards allow different networks in different countries to interconnect seamlessly. There is also a single global address space for telephone numbers based on the E.163 and E.164 standards.
The combination of the interconnected networks and the single numbering plan make it possible for any phone in the world to dial any other phone.
A public switched data network (PSDN) is a publicly-available packet-switched network, distinct from the PSTN.
Originally this term referred only to Packet Switch Stream (PSS), an X.25-based packet-switched network, mostly used to provide leased-line connections between local area networks and the Internet using permanent virtual circuits (PVCs). Today, the term may refer not only to Frame Relay and Asynchronous Transfer Mode (ATM), both providing PVCs, but also

You May Also Find These Documents Helpful

  • Powerful Essays

    Telephone systems have many different features this allows us to handle and manage calls in a professional manner.…

    • 3590 Words
    • 17 Pages
    Powerful Essays
  • Good Essays

    p1 unit 9 business

    • 980 Words
    • 4 Pages

    Direct Marketing- this when an organisation targets and individual and adapts to that individual to promote their product or service usually done through the phone or email.…

    • 980 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Years ago, actually decades ago, phone calls were connected manually, by a PBX operator - an actual person. Since automation took the place of live operators, I don’t think most people have given much thought as to how they are actually able to make a phone call. You just pick up your phone, and dial the number, easy breezy. That’s exactly how it should be for the end user.…

    • 698 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Bis 220 Week 1

    • 470 Words
    • 2 Pages

    The Telephone Consumer Protection Act of 1991 (TCPA) was established to protect consumers from the increasingly intrusive methods employed by telemarketers. Information technology advances such as auto-dialers, predictive dialers, and automated faxes made it easier to reach large numbers of businesses and households in a relatively short time. These methods were not only highly annoying to consumers, but through the use of these devices, telemarketing companies were also passing some of the cost of marketing onto the consumer. Consumers on the receiving end of numerous calls from various companies throughout the day were spending time that could have been spent in other activities and were rightly frustrated about the loss of their time. In the case of automated faxes, resources such as paper, ink, and even the data connection being used to receive what is essentially junk mail was a cost the consumer had no way to avoid. Fortunately, lawmakers responded to this unethical action of telemarketing companies with the TCPA. Specifically, the law makes it illegal to use auto-dialers and pre-recorded voice messages to make sales calls to emergency phone lines, medical offices, hospital rooms, homes for the elderly, paging services, or cellular phones. It also requires the recipient of pre-recorded telemarketing calls to give prior consent to receive the calls. It also made it illegal to send unsolicited fax messages. The law also gave states their own authority to regulate telemarketing practices. The Federal Communications Commission (FCC) enforces the rules set forth in the TCPA. The FCC was also given authority to issue regulations beyond the TCPA in order to continue to protect consumers from abusive telemarketing practices. This provision shows that Congress recognizes that over time changes in information technology may make the TCPA insufficient to meet the task of consumer protection ("EPIC - Telemarketing and the Telephone Consumer Protection Act (TCPA)").…

    • 470 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    unit 10 p1

    • 1893 Words
    • 7 Pages

    Not to be confused with “telesales” (which is a method of selling), the telephone interview allow quicker feedback than a postal survey. However, potential customers are often wary of being called and may be reluctant to give anything other than short answers…

    • 1893 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Business Admin Level 2

    • 2743 Words
    • 11 Pages

    This option links two systems together, the computer and the telephone systems. When someone calls up, the telephone rings and a dialog box will appear on the computer screen with options for answering it.…

    • 2743 Words
    • 11 Pages
    Good Essays
  • Satisfactory Essays

    With a consumer receiving a phone call, text message, voice mail, or facsimile message, which is consistent with the basis of marketing approaches, an Act instituted in 1991, called the ‘Telephone Consumer Protection Act (TCPA), was implemented to protect the average user. To protect the consumer further, the Telephone Consumer Protection Act (TCPA), was amended in 2003, with the ‘Do Not Call Implementation Act,’ which introduced restrictions, allowing a consumer to join a register, protecting them from receiving calls from a particular marketer . The telemarketer is required to review the registry every thirty days, and adhere to not calling that particular consumer from that day forward. If that telemarketer should call after the thirty days, the business will suffer a heavy fine.…

    • 418 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Telemarketing has its advantages and disadvantages, but I believe that it should be illegal to continue the use of it. We all know that Telemarketing is a method of direct solicitation whether it’s by phone or face to face. I wouldn’t be the only one to say that these types of calls are very annoying, especially when they interrupt your morning or night sleep. I am a victim, of these types of calls. When I would receive calls and I did not recognize the number I would always answer them but only to hear a recorded message on items or programs that they wanted me to buy. I had OPT out on some of the calls that I would get so that I wouldn’t have to get called again but for some reason I still continued to receive them.…

    • 616 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    The advancement in information technology (IT) has redefined the techniques and strategies on how industries efficiently communicated and convey their information and services to the consumers. However, certain technique, such as telemarketing caused numerous controversies and complaints to the government authority. This enacted the Federal Telephone Consumer Protection Act of 1991. According to “Class Actions under the Federal Telephone Consumer Protection Act of 1991” (2010) “The TCPA is a federal statute enacted in 1991 that prohibits unsolicited advertising by facsimile, automated recorded telephone messages, advertising calls to cellular telephones or other devices where the customer must pay to receive the call, and solicitation after consumers have included their names on the no-call list.…

    • 604 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Subb 3marly90

    • 1064 Words
    • 5 Pages

    explored until the 1980s. In this domain, telemarketing methods were often put to more careful use,…

    • 1064 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Oznone Essay

    • 4463 Words
    • 18 Pages

    Telemarketing is a personal marketing and sales lead generation technique that offers a cost-effective, efficient alternative to field selling, but it can be significantly more expensive than direct mail email. By including telemarketing in your B2B sales lead generation marketing plan, you can reach up to thirty decision-makers a day. In contrast, with field sales, you can reach only four or five decision-makers a day. Direct mail may cost as little as a dollar, and email is often much less. However, if you consistently prospect for and nurture leads via phone, you will consistently generate qualified sales…

    • 4463 Words
    • 18 Pages
    Powerful Essays
  • Powerful Essays

    Avons Calling Case Study

    • 810 Words
    • 4 Pages

    In today’s age of digital technology and the World Wide Web it would be easy to dismiss door-to-door direct sales companies as something of an anachronism. Borne out of nineteenth-century America, where door-to-door salesmen peddled everything from health tonics to encyclopaedias, direct selling was as much a means of self-employment as it was for companies trying to reach outlying communities. However, the success of the direct-selling model has led to its adoption in virtually every country in the world and its growth into the global, multi-billion dlooar industry we see today.…

    • 810 Words
    • 4 Pages
    Powerful Essays
  • Satisfactory Essays

    A passive optical network (PON) is a telecommunications network that uses point-to-multipoint fiber to the premises in which unpowered optical splitters are used to enable a single optical fiber to serve multiple premises. A PON consists of an optical line terminal (OLT) at the service provider's central office and a number of optical network units (ONUs) near end users. A PON reduces the amount of fiber and central office equipment required compared with point-to-point architectures. A passive optical network is a form of fiber-optic access network.…

    • 405 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    to Tele-Marketing campaigns. In this project we are going to address the same situation which a…

    • 2554 Words
    • 15 Pages
    Good Essays
  • Good Essays

    Marketing

    • 514 Words
    • 3 Pages

    As a consumer, you are exposed to hundreds and maybe even thousands of commercial messages every day. They may appear in the form of billboards, like the Altoids campaign, or in the form of newspaper ads, TV commercials, coupons, sales letters, publicity, event sponsorships, telemarketing calls, or even e-mails. These are just a few of the many communication tools that companies and organizations use to initiate and maintain contact with their customers, clients, and prospects. You may simply refer to them all as “advertising.” But, in fact, the correct term for these various tools is marketing communications. And advertising is just one type of marketing communications.…

    • 514 Words
    • 3 Pages
    Good Essays