This essay will outline and explain the steps required to successfully hire and retain a new customer services manager, whilst reviewing the current UK employment market and how this may affect the resourcing approach.
Firstly the essay will give an overview of the role of HR Planning and how the current UK employment market can influence and impact the resourcing process. The essay will then explain the importance of the job analysis and the recruitment methods used that will lead to the selection process and finally, it will focus on how an effective induction programme plays an integral part to an new employee and what retention strategies can be embedded to ensure an employee remains at an organisation.
Planning is a vital process to any organisation as strategies are developed and tasks are devised to achieve the goals. HR Planning also known as ‘Workforce Planning’ which is a term heavily adopted in the public sector (Michael Armstrong 2009) is a process, which enables HR professionals, and employers to assess the organisation position (internal and external) and determine whether or not they have the right number of people with the right skills to achieve the organisation objectives (David Farnham, 2006). The role of HR planning is regarded as an important activity as it supports the overarching HR systems that are aligned to the corporate strategy. HR Planning is a systematic approach which can enable the organisation to forecast for future demand and supply, engage in the recruitment process to acquire the right skills and attitudes and look at existing human resources to establish whether or not development of existing resources are required to meet the future needs of the