Both managers are convinced that the training has provided the participants with more self-confidence to carry out their daily work. This is validated with claims that some of the coordinators, from a manager’s perspective, are acting more assertively within their roles. Furthermore, Manager B also thinks that the participants have learned to be more reflective about themselves, about their capabilities, and about the way they work. This concurs with a perceived improvement by the participants in viewing things from a broader perspective.
Both managers in the interviews agreed that the participant’s performance improved a lot immediately after the training. Manager A perceived the coordinators to being more competent in managing their staff and taking a leading role in planning their work with little to no support from managers;
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For example, five of the participants, claimed that the training taught them to be more assertive. Another finding similar to those of the managers’ interviews is that all of the participants learned to be more reflective and see things from a broader perspective, including learning about themselves. The most significant learning objective found is that all of the interviewed participants felt that they are much better at appreciating each other’s perspectives and view-points, acknowledging that individuals act and perceive things differently as well as how working as a team enhances programme implementation rather than being competitive. This learning can be assuredly assigned to the training as interviewees on various occasions remarked that they were not aware before the training of the how to communicate effectively including managing conflict by knowing when to compromise, collaborate, and be more