Preview

Riding the Emotional Roller Coaster

Satisfactory Essays
Open Document
Open Document
711 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Riding the Emotional Roller Coaster
MGT4110K SM TEXTBOOK CASE STUDY
Semester 2 2011-2012

Reminder: Never keep the marked/graded original assignments, even by genuine mistake; they are the property of your instructor. You will be given automatic ‘zero’ or ‘F’ if you violated this instruction. Your instructor may or may not have recorded the grade/marks of your assignment when you accessed your marked/graded assignment).

Case Study 4.1 Riding The Emotional Roller Coaster
MGT 4110K-1
Ain (BSMS) (1027702), Atiqah (BSMS) (1024780), Fuziatul (BSMS) (1013388), Shazlenna (BSMS) (1018288)*
E-mail of sender representing the group: shazlenna.fscc@gmail.com
Our group case 2 of 2
Due date: 15 April 2012 Date of submission: 15 April 2012
Filename: Shazlenna-Case study 4.1
Destination e-mail MGT4110K-1: yusof@education.com
Forms of submission: (i) Hardcopy at start of class on due date; and (ii) MS Word 2003 e-mail attachment by 6.00 p.m. on due date.

Question:

(a) Why is this emotions management important in the job of nurses and other medical staff? In what way do medical staffs alter the emotions of their patients?

ANSWER

Emotions management is important because it will gives good effects to the nurses and other medical staff and also to the patients.

The staff will have higher level of job satisfaction when they are able to manage their emotions very well. They will feel easy to do their job and they will do their job in a happy mood. When they are satisfied with their job, it will improve their performance and will lead them to a productive worker. Moreover, it will reduce the employee turnover, resulting in more consistent and familiar services. This behaviour can also affect their relationships with the patients. Well management of emotions can discharge positive vibes to the patients.

Medical staff can alter the emotions of their patients by social awareness. A staff’s social awareness can influence his or her relationship with a patient. For example, staffs who is

You May Also Find These Documents Helpful

  • Satisfactory Essays

    | |emotional issues. Patients gain insight into their own thoughts and behaviour and can offer suggestions and support |…

    • 835 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Emotional Rollercoaster

    • 418 Words
    • 2 Pages

    In the story, The Jacket by Gary Soto is about a boy who wants a jacket but previous jacket have failed. He tells his mom what kid of jacket he wants and it’s a nice description of leather. Although he thinks that she understood, because he talked to her the whole time while she prep for dinner. He comes home to see what jacket he got and discovers an old guacamole jacket, which makes him throw his books on his bed. Since it’s not the jacket he wanted, he thought of crying because it is so ugly and big. Once again a discovery of disappointment because he try’s on the jacket and makes him look ugly, so he threw it on his brothers bed and stared it down for a long time. After that he decides to play with the dog, swing his arm whistling like a bird, and the dog bites him. Damn dog I thought to see if I was bleeding, and pushed him away when he tried to bite me again. Then he wore the jacket to the sixth grade, and got a D on his math quiz, which shows he didn’t study for upcoming test. He starts to no longer do his homework, started getting C’s on quizzes, forgetting state capitals, and the rivers of South America. This shows that the is very conscious and very nervous because of the jacket. After that, all during that time no love came to me… I stayed with the ugly boys who leaned against the chain link fence, it shows that he letting the jacket win and is not very out going. Next, I blame the jacket… I blame my mom for her bad taste, and her cheap ways. He is always the first to blame other people and seems he doesn’t want to take responsibility. Then, ready to cry, I climb the tree by the alley, the tree must be a safe place and/or a comfort place to get away from things. Finally, I stared up the alley… that green ugly brother, who breathe over my shoulder that day and ever since. He must have inferred the green brother as the jacket he finally accepted. In conclusion, the story…

    • 418 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    realise the underlying sadness of the patients lives. We are confronted by their pasts as we come to realise the causes for their…

    • 652 Words
    • 3 Pages
    Good Essays
  • Good Essays

    I will remember that patients are not medical conditions. Nursing goes beyond the caring for a physical ailment. In order for patients to heal wholly, emotional needs are to be met. To achieve this, I will be…

    • 257 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Compassion is defined as a sympathetic consciousness of others distress together with a desire to alleviate it (Merriam. Webster.com). It has a fundamental role among the healthcare workers. Especially among nurses, when they are indulging in bedside care for their patients. It helps the patients to relieve their stress and tension. Nurses have to go through different job description during their twelve hours shift. It start from the assessment of the patient, check vital signs, carryout various safety and comfort measures, administering medication and even to participate the resuscitative measures to save the life of a person. During this period due to emotional stress and physical fatigue make a person exhausted and drained. Nurses have to undergo the sane process many days a week for many years. So there is no surprise if any health care worker is emotionally and physically tired and upset. This is called as compassion fatigue. It can be due to the over strain and stress from the work load and demand from the patient and family. Most often it happens due to the continuous work over load, stress, inadequate relaxation time, over demanding. It can leads to the health care workers to be burn out and also leads to secondary traumatization. This assignment explores about the nature and causes of five major concepts of compassion fatigue. It also address the physical, spiritual and emotional needs of the care giver and giving examples of coping strategies and resources to be used by the care giver.…

    • 1457 Words
    • 6 Pages
    Powerful Essays
  • Better Essays

    Nursing Theorist Grid

    • 1905 Words
    • 8 Pages

    Description of Theory: “Orlando’s theory is a reflective practice that is based on discovering and resolving problematic situations” (Alligood, 2010, p. 339). This theory is focused on defining the nurse-patient relationship. According to Orlando, the main function of nursing is to determine the needs of the patient and ensure that these needs are met, whether by the nurse or by others. The patient will have verbal and nonverbal behaviors that clue the nurse into the nature of his or her problems. The nurse must explore these behaviors with the patient to determine the needs that must be met to resolve the problematic situation that the patient presents with. The nurse must also be aware of his or her reactions to the cues the patient presents and must validate these reactions with the patient. It is always possible for the nurse to misinterpret the behaviors of a patient, and form incorrect ideas about what the patient needs. Validating the behaviors with the patient ensures that the nurse can fulfill the function of nursing, which is to find and meet the patient’s immediate need for help in the immediate situation which results in improvement (Alligood, 2010). The success of the help provided can be evaluated by observing for improvement in the patient’s verbal and nonverbal behavior. These behaviors must also be validated with the patient. This makes this theory dynamic and collaborative.…

    • 1905 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    I chose this article because she expressed the importance of a caring environment to keep patients overall satisfied with their hospital experience. While providing this theory DudKiewicz encountered the overwhelming demand on healthcare workers leading to stress, which had a major impact on the a person’s behaviour. Due to this negative behaviour it resulted to decreasing client- nurse relationships. To prove her theory Dudkiewicz compared Jean Watson theory of caring to express the importance of caring to an individual; therefore showing that caring conveys a positive levels of satisfaction. It was determined that satisfaction levels did improve significantly following a caring-based intervention (Dudkiewicz, 2014, Bell,…

    • 1140 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    Reeves A 2005, ‘Emotional Intelligence - Recognising and regulating emotions’, American Association of Occupational Health Nurses Journal, vol. 53, no.4, pp. 172-176.…

    • 1163 Words
    • 5 Pages
    Powerful Essays
  • Best Essays

    This paper will define emotional intelligence [EI] in terms of the meaning of emotion, followed by a brief analysis of intellectual intelligence [IQ], including a broad analysis of intelligences. Models of EI will be discussed, including the model most specific to health care administration. The role of physician empathy as a component of EI will be addressed in light of its necessity for effective doctor patient relationships as well as its limitations in respect of professional detachment. This essay discusses concerns over potential negative outcomes when physician selection is primarily focussed on EI while limitations of IQ testing is discussed in light of job performance. Suggestions will be offered for practical application of EI in health care administration. The significance of physician mindfulness as an essential component of the medical practitioner’s role is outlined, arguing that repercussions of excessive emotional involvement may be responsible for physician…

    • 2490 Words
    • 10 Pages
    Best Essays
  • Good Essays

    The healthcare field is always changing so let’s as a team keep up on the valuable information so everyone difficult or not can receive the best medical care we as professionals have to offer which is pride and excellent service of care; keeping in mind that there are many difficult types of patients. The five emotions listed below can help you to provide your patients with the best possible medical treatment there is by building rapport and leading to a higher patient satisfaction as well as physician satisfaction.…

    • 800 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Moreover, a medical staff needs to understand, receive advice, correspond and listen to one another’s intuitions to function as a team and thrive in a hospital. One may say a medical assistant shouldn't display any empathy towards a patient because it puts the assistant in an emotionally draining situation; however, empathy is the understanding of one’s feelings not ruminating over them. Moreover, the affinity of a medical assistant allows the patient to recognize the assistant’s genuine care and hope for the rehabilitation of his health in a time of vulnerability and…

    • 494 Words
    • 2 Pages
    Good Essays
  • Good Essays

    My experience with emotional labor is currently being a hospital corpsman in the US Navy. A hospital corpsman in the navy is pretty much a medical assistant in the civilian medical field. I used to work in an orthopedic clinic with all ages of patients. I dealt with screaming infants, young children who didn't listen to their parents, adolescents with attitude problems, and elders who cannot move and need assistance with everything. I had to go to work with a constant smile on my face, regardless how I was feeling, and help people. There was numerous occasions where I had migraines or was sick and had to 'forget' my own feelings to make sure that my patients were feeling comfortable. Emotional labor is needed to make patients feel welcome and to show them that they are receiving the best care possible. It also gives the patient a sense of belonging which will help them come back for future services. This is essential in maintaining good medical service along with courteous customer…

    • 324 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Clinical Nursing

    • 1150 Words
    • 4 Pages

    First, Hildegard Peplau’s Theory of Interpersonal Relations has influenced patient care in the 21st century worldwide. What is so crucial and probably most significant with this mid-range theory is its focus on human issues and its value of future generations (Barker, 1998). Nurses utilize this theory to treat each patient as an individual realizing that each person and their situation are unique. By applying this knowledge to each patient the nurse is able to develop a therapeutic relationship, which will promote the planning and implementation of nursing care. For nursing care to be successful they must view the nurse/patient relationship as a partnership being aware both are working together for a common goal (Barker, 1998). Also, interpersonal relations are used in all areas of nursing, which is why it is so important for the future of nursing, because without these relationships we would not be effective in our profession. These relationships are needed to…

    • 1150 Words
    • 4 Pages
    Powerful Essays
  • Powerful Essays

    Reflection-Leg Ulcers

    • 2209 Words
    • 9 Pages

    In my context with the patient, it is important for me to improve the nurse-patient relationship. In this relationship, there is a sense of trust and a mutual understanding exists between a nurse and a patient that build in a special link of the relationship (Harkreader and Hogan, 2004). (Peplau 1952, cited in Harkreader and Hogan 2004) note that a good contact in a relationship builds trust as well as would raise the patient’s self-esteem which could lead to new personal growth for the patient. Besides, (Ruesch 2007) mention the purpose of the therapeutic communication is to improve the patient’s ability to function. So in order to establish a nurse-patient interaction, a nurse must show up caring, sincerity, empathy and trustworthiness (Kathol, 2003). Those attitudes could be expressed by promoting the effective communication and relationships by the implementation of interpersonal skills. Johnson (2008) define the interpersonal skills is the total ability to communicate effectively with other people.…

    • 2209 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    Coping, involves a basic division between problem-focused coping on the one hand and emotion-focused coping on the other. Problem-focused coping is directed at altering the problem causing the distress. It involves efforts to change the troubled person–environment relationship. Emotion-focused coping they define as coping that is directed at regulating the emotional response to the problem. Emotion-focused coping is aimed at reducing or managing the distress that is associated with, or caused by, the situation.…

    • 669 Words
    • 3 Pages
    Satisfactory Essays