Preview

Riordan Service Request Sr-Rm-022

Better Essays
Open Document
Open Document
1127 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Riordan Service Request Sr-Rm-022
Service Request
Nathan Hill
BSA/375
December - 17th, 2013
Eric Godat

Service Request
Key Stakeholders
Riordan Manufacturing has many stakeholders and most of its stakeholders that would remain influential to the change process would gain the focus and those who can directly use the new system are also given importance. The stakeholders of the firm include CEO Michael Riordan, Executive Assistant Jan McCall, SVP-RD Kenneth Collins, COO Hugh McCauley, VP international operations Charles Williamson and the IT service managers. Further, before the input and revisions as per the information gathering steps are finalized, the individual users of the final app will be consulted for advice.
Information-Gathering
The completion of the system requires collection of information and it is categorized into ten parts that makes sure that system and processes are workable and is answerable to the demand set by SR-rm-004 (Mochal, 2008). The process is mentioned below and each step can be repeated any number of times or can be eliminated as per the requirement. These steps are not procedural, can occur in any form. 1. Single panel interview: This is a method in which information is derived by sitting down with the stakeholders on a one-on-one basis and input for the solutions are receives and the ways to achieve them are received from the stakeholders. 2. Group interviews: This is a group activity where the entire department is consulted and key advice is taken from the entire group. 3. Facilitated sessions: These sessions become useful only when no solutions can be found for any given problem from the stages mentioned above. 4. Joint Application Development (JAD): This is a higher stage where all the previous stages have failed and in this there is an entire group interview which carries on till a solution is formed. 5. Questionnaires: When the stakeholders are in faraway locations, their views can be considered with the help of questionnaires,



References: Info Entrepreneurs. (2009). Measure performance and set targets. Retrieved from http://www.infoentrepreneurs.org/en/guides/measure-performance-and-set-targets/ Mochal, T. (2008). TechRepublic. Retrieved from http://www.techrepublic.com/blog/10things/10-techniques-for-gathering-requirements/287 Project

You May Also Find These Documents Helpful

  • Good Essays

    Service Request Sr Rm 022

    • 953 Words
    • 3 Pages

    Riordan Manufacturing is a global producer and manufacturer in the global plastics industries and has about 550 people that have a projected annual earning of over $46 million dollars. Riordan has a manufacturing plant located in Albany, GA that is capable of producing plastic beverage containers, another plant that is located in Pontiac MI that is capable of producing custom plastic parts, and another plant located in Hangzhou, China that produces plastic fan parts. The corporate offices and research and development department of Riordan are located in San Jose, California. Riordan Manufacturing is part of Riordan industries Inc. and this company is a fortune 1000 enterprise and it has revenues that exceed 1 billion dollars ("Riordan Manufacturing", 2013).…

    • 953 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    With increasing the company’s worth this project is a very important step. Allowing all of the areas of the operation to be able to flow efficiently and fluently, a better system is desperately needed. Having a RDBMS set up including a center for information that will be located within the San Jose area can allow…

    • 2831 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    It has been decided that Riordan Manufacturing will implement an official customer management system. This system will be used by everyone in the organization. The main goal of the team is to help with the planning and implementation of the new system in order for a smooth transition.…

    • 2373 Words
    • 7 Pages
    Better Essays
  • Better Essays

    Hugh McCaughley, Chief Operations Officer of Riordan Manufacturing has requested a new system for the Human Resources department of their company which would be implemented and utilized at three plant locations and the company headquarters. To build the new human resources system properly, information must be collected from various areas of Riordan Manufacturing, and the information will be collected in a variety of ways. This information must then be used to determine such items as scope of the project which can allow for feasibility studies to ensure the system should be implemented,…

    • 1465 Words
    • 5 Pages
    Better Essays
  • Better Essays

    BSA 375 Week 2

    • 1147 Words
    • 3 Pages

    Riordan Manufacturing, in planning to implement a new human resource system must make considerations and joint decisions with some of the company 's key stakeholders. Moreover, information gathering and analysis methods must be considered prior to the implementation of the system. In order to accomplish these ends, the overall scope of this new project must also be determined and taken into account during the entire development process.…

    • 1147 Words
    • 3 Pages
    Better Essays
  • Better Essays

    The key stakeholders in Riordan Manufacturing the IT department will gather requirements from are the COO, the Head Director of HR, and the HR personnel. The IT department will even ask the CEO’s input as well. The team will consider everyone that has a good idea to add to the new system. The team will develop the new HR tools application according to the requirements stated by the key stakeholders.…

    • 1207 Words
    • 4 Pages
    Better Essays
  • Best Essays

    Service Request SR rm 022

    • 3499 Words
    • 10 Pages

    Hugh McCauley, the Chief Operations Officer of Riordan Manufacturing, has placed a service request, SR-rm-022 to integrate all existing Human Resources tools into a single integrated application across all plant locations. The business would like to take advantage of a more sophisticated, state-of-the-art, information systems technology to replace their current Human Resources Information System or HRIS (Riordan Manufacturing, 2006.)…

    • 3499 Words
    • 10 Pages
    Best Essays
  • Good Essays

    Riordan Manufacturing is interested in integrating its existing variety of HR tools into a single integrated application. The service request is tasked to define the business requirements for the development of an HR system to support the objective. The requirements of this project will include the description of the application architecture, process design, and security controls recommended for the design of the HR system.…

    • 521 Words
    • 3 Pages
    Good Essays
  • Good Essays

    As the purpose of this project is to integrate various HR tools used by Riordan Manufacturing into one application thus it is important to gather information from different stakeholders which are mentioned above in the document. I would use various techniques to gather requirement which are mentioned below,…

    • 769 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Bsa 375 Week 2 Ind Paper

    • 1073 Words
    • 5 Pages

    There are several stakeholders at Riordan Manufacturing to gather requirements from to provide a clear picture of the final project. The first stakeholder to gain input would come from the Chief Operations Officer, he was the requestor of the system upgrade, is responsible for the budget, which includes payroll. The Chief Legal Officer oversees the legal aspects of the human resources programs. The individual human resources managers within the individual facilities are the stakeholders who recruit and handle benefits for employees. Each facility has an accountant that oversees payroll and bonuses as well as the payroll specialist (Apollo, 2011).…

    • 1073 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    Cafs I.R.P Study Notes

    • 1336 Words
    • 6 Pages

    -interview - talk to people (phone/person) usually one on one but can have a focus group of 3 -8. Answers are recorded.…

    • 1336 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Data Communicatio

    • 2326 Words
    • 10 Pages

    Questionnaires are an effective method for obtaining preliminary insight into the information needs of the various stakeholders.…

    • 2326 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    Information systems are constantly evolving as technology evolves. The evolution of information systems helps improve the tools that companies have at their disposal, creating a more effective workplace. Deciding when and how to improve an existing information system is not something that can be done easily. It takes time, careful analysis of the existing information system, proper design, and proper implementation to insure an effective new system. Riordan Manufacturing Riordan requires a new information system for the HR department. The service request specifies that existing HR tools be integrated into a single application. Expected results are to define the business requirements for the development of the HR system, detailed design and project implementation plan, and completion of project within 6 months. Like previously iterated the design and implementation process is not simple and will require three separate papers to completely outline. For the purpose of this first paper we will discuss what key stakeholders in Riordan Manufacturing to gather requirements from, the information gathering techniques and systems analysis tools for the project, key factors to help ensure the information required for the project is gathered successfully, project scope, and project feasibility.…

    • 1532 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Work Questions

    • 1273 Words
    • 6 Pages

    In groups of 2, interview each other with regard a job the interviewee has performed (if the person has never worked, select a job the person is familiar with) using the following questions.…

    • 1273 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Remember to take a stand during the discussion. It is not necessary that you conclude by a positive or a negative viewpoint, but to summarize the discussion well and being neutral gives you an edge over others. The candidates are given a time limit for discussing this topic. Each participant has to give his or her views about this topic. The panelists are there to judge the discussion. After the time limit is over, the best candidate from the group is selected. The same process is followed for other groups.…

    • 2150 Words
    • 9 Pages
    Good Essays

Related Topics