Role Play
Police Station
Scenario one – stolen wallet
Victim: Officer, I’d like to report a crime.
Police: Can you tell me what happened?
Victim: I was in the market when somebody pick-pocketed me and stole my wallet.
Police: Can you describe the person who stole your wallet?
Victim: Yes, it was a slim man, about 180cm tall with short, brown hair.
Police: What was in the wallet?
Victim: A credit card, £65, my driving licence and my house keys.
Police: What time did this happen?
Victim: About 2pm.
Police: Were there any witnesses?
Victim: I don’t think so.
Police: Can you please fill out this form, and leave your contact details.
Victim: Okay. Do you think you can get my wallet back?
Police: Unfortunately it’s very unlikely. Here is your police reference number. If you call us please tell us this number. Thanks.
at Bank
Scenario – Withdrawing out money
Customer: I’d like to withdraw money from my account please.
Bank Employee: How much would you like to take out?
Customer: £100.
Bank Employee: Do you have any ID?
Customer: Here.
Bank Employee: Please put your card in here and enter your pin.
Customer: Okay.
Bank Employee: Here is £100. Thank you.
Customer: Thank you. checking into a hotel
Hotel Receptionist: Good afternoon. How can I help you?
Customer: We’d like a room please?
Hotel Receptionist: Do you have a reservation?
Customer: Yes, it’s under _______________________(name)
Hotel Receptionist: Oh yes, I see it – a room for 2 people for 4 nights.
Customer: That’s right.
Hotel Receptionist: Do you want a smoking or non-smoking room?
Customer: Non-smoking please.
Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?
Customer: The sea.
Hotel Receptionist: Do you need any wake-up calls?
Customer: No thanks.
Hotel Receptionist: Okay, everything is ready. Your room is 503.
Customer: Thank you. What time is breakfast?
Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your stay.
Customer: Thank you.
Scenario one – stolen wallet
Victim: Officer, I’d like to report a crime.
Police: Can you tell me what happened?
Victim: I was in the market when somebody pick-pocketed me and stole my wallet.
Police: Can you describe the person who stole your wallet?
Victim: Yes, it was a slim man, about 180cm tall with short, brown hair.
Police: What was in the wallet?
Victim: A credit card, £65, my driving licence and my house keys.
Police: What time did this happen?
Victim: About 2pm.
Police: Were there any witnesses?
Victim: I don’t think so.
Police: Can you please fill out this form, and leave your contact details.
Victim: Okay. Do you think you can get my wallet back?
Police: Unfortunately it’s very unlikely. Here is your police reference number. If you call us please tell us this number. Thanks.
at Bank
Scenario – Withdrawing out money
Customer: I’d like to withdraw money from my account please.
Bank Employee: How much would you like to take out?
Customer: £100.
Bank Employee: Do you have any ID?
Customer: Here.
Bank Employee: Please put your card in here and enter your pin.
Customer: Okay.
Bank Employee: Here is £100. Thank you.
Customer: Thank you. checking into a hotel
Hotel Receptionist: Good afternoon. How can I help you?
Customer: We’d like a room please?
Hotel Receptionist: Do you have a reservation?
Customer: Yes, it’s under _______________________(name)
Hotel Receptionist: Oh yes, I see it – a room for 2 people for 4 nights.
Customer: That’s right.
Hotel Receptionist: Do you want a smoking or non-smoking room?
Customer: Non-smoking please.
Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?
Customer: The sea.
Hotel Receptionist: Do you need any wake-up calls?
Customer: No thanks.
Hotel Receptionist: Okay, everything is ready. Your room is 503.
Customer: Thank you. What time is breakfast?
Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your stay.
Customer: Thank you.