A secondary but critical source of conflict came about with CS’ internal billing for their services. Researchers felt that the billings were exorbitant. One cited as an example that their internal billings for the use of a SUN computer on one project were nearly equal to the purchase price of the computer. This was not a cost they were willing to pass along to the customer. Also, researchers see what they are being billed for their computers and determine it is excessive compared to what they see the same computer selling for in the retail market. CS’s rebuke to that position is that they are constantly responding to researchers needs and solving problems which are critical services that must be paid for.
Ultimately, while both sides have legitimate complaints, the researchers are