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1. Between emotions and words, which do you trust more?
2. What is meant by accessing emotions?
3. How do you find the cause of particular emotion?
4. What is meant by emotional regulation?
Daniel Goleman through his 1995 book popularized the term emotional intelligence (EI). His book Emotional Intelligence was based on the work done by psychologists such as Peter Salovey and John Mayer, who suggest that there are four critical components to EI.
The first component is accurate perception and expression of emotions. One should be able to read distress or happiness or other emotions in others as well as in oneself. One should be able to read them in voices, gestures and works of art. Empathy is difficult without this. Also one should be able to communicate one’s emotions.
The second component is the ability to access and generate emotions in the service of thinking and problem solving. Emotions provide the basis for decision making, reasoning and creativity. non
The third component is the ability to understand emotional meanings. We may know we are anxious but we also need to know why we are anxious. Attributing the emotion to particular cause is important. One should be able to analyze the antecedent events as well as the outcomes of emotional experiences.
The final component is emotional regulation. This refers to the ability to manage and regulate emotions appropriately. Letting emotions rage unabated is unhealthy. Completely controlling them is equally unhealthy.
Emotional Intelligence can be learnt. Recognizing feelings and managing them can be part of education/ training/ psychotherapy.
Can EI be measured?
Salovey and Mayer proposed that some people possess greater ability than others to reason about and use emotion-laden information to enhance both cognitive ability and social functioning.
The four-branch model of EI includes perceiving emotions, using them, understanding them and managing them. These abilities can be measured by

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