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Manager’s Dilemma * You are a manager of a restaurant. For the past few weeks, the restaurant, has received several complaints from customers about slow service. Although you do not want to compromise the quality of food, you needed to increase service speed, particularly during the busy lunch hour. Moreover, competition from nearby restaurants has intensified. You realized that you are facing a serious problem when the customer numbers were decreasing. How could you run the restaurant better?
What Would You Do? Working on a restaurant is not an easy job. It can be hot, dirty, and exhausting. Customers can be rude and demanding. And your work experiences are like to have been influenced by the skills and abilities of your manager. The reality facing today’s managers is that the world has changed. In all types of workplaces (restaurants, offices, retail stores, factories, etc), managers must deal with changing expectations and new ways of managing employees and organizing work

Why Are Managers Important?
A great boss can change your life, inspiring you to new heights both professionally and personally, and energizing you and your team to together overcome new challenges bigger than any one of you could tackle alone. * Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times. * As organizations deal with today’s challenges (worldwide economic climate, changing technology, ever-increasing globalization), managers play an important role in identifying critical issues and crafting responses * E.g.: John Zapp, general manager of several car dealerships in Oklahoma City, has struggled to keep his business afloat and profitable in the current economic environment, just as many other car dealers have * After four decades in the car business, Zapp understands that he’s the one calling the shots and his “call” right now is to focus on selling more used cars. How? By keeping