CHAPTER INTRODUCTION
116. In the 21st century, managers are learning to succeed in a world of __________. A. Information and technology utilization. B. Quality and speed. C. Customer service. D. B and C. E. A, B, and C. E GT Fa
117. Contemporary managers are learning to do many things because of the impact of the 21st century environment. Which of the following is NOT one of the things that contemporary managers are learning to do? A. Contemporary managers are learning how to succeed in a world of intense competition. B. Contemporary managers are learning how to succeed in an environment of continued globalization of markets and business activities. C. Contemporary managers are learning how to succeed in a world of rapid technological change. D. Contemporary managers are learning to operate in a world that devalues information, quality, and speed. E. Contemporary managers are learning to respond to renewed demands for ethical behaviour and social responsibility. D GT Ap
ENVIRONMENT AND COMPETITIVE ADVANTAGE (STUDY QUESTION 1)
118. __________ and __________ are indispensable to success in the 21st-century economy. A. Knowledge ( large inventories. B. Knowledge ( speed. C. Cost control ( bureaucratic designs. D. A and C. E. A, B, and C. B GT Ap
What Is Competitive Advantage?
119. An organization establishes a __________ when it has a core competency that sets it apart from its competitors and gives it an advantage over them in the marketplace. A. Core advantage. B. Market advantage. C. Competitive advantage. D. Competency advantage. E. Management advantage. C KT Fa 120. Organizations can create a __________ by utilizing a __________ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.