TASK 1 Case Study MICI Done
MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
ASSESSMENT TASK 1:
Case Study
UNIT CODE:
BSBMGT6O8B
TABLE OF CONTENT
1. EXECUTIVE SUMMARY
2. GOAL AND OBJECTIVE
3. Describe the key systems and processes used by AC Gilbert:
a. Supply chain
b. Operational systems c. Product/service delivery.
4. Analyze the three key systems and processes and develop the elements of your review strategy: applying your knowledge of quality management and continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three key systems and processes.
In your report, include if applicable:
a. Lists of key result areas (KRAs)
b. Lists of key performance indicators (KPI5)
c. A description of performance review processes
d. A sample service level agreement.
5. Using the data provided for results up to 1966, for each of the three key systems, describe how each of your measures, assessment tools an techniques would monitor performance. Include specific examples of hypothetical cases to test the effectiveness of the elements of your r view strategy. Write an evaluation of the effectiveness of your review strategy.
Suggest improvements to your strategy. Refer to quality management and continuous improvement theory.
6. Using the data provided for results up to 1966, analyze the variance from plans and targets for the key result areas (KRAs). Include discussion on Performance with regards to:
a. quality - design/manufacturing
b. sales
c. profit
d. supply chain performance (delivery)
e. business growth - staff and management performance and/ turnover 7. 1960. Discuss the following in your report:
a. market share
b. reputation
c. stability
d. profit
e. sales
f. ability to adapt to change
g. customer service standards
h. innovation
i. employee performance
j. production and manufacturing. turnover. AppIy creativity
ASSESSMENT TASK 1:
Case Study
UNIT CODE:
BSBMGT6O8B
TABLE OF CONTENT
1. EXECUTIVE SUMMARY
2. GOAL AND OBJECTIVE
3. Describe the key systems and processes used by AC Gilbert:
a. Supply chain
b. Operational systems c. Product/service delivery.
4. Analyze the three key systems and processes and develop the elements of your review strategy: applying your knowledge of quality management and continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three key systems and processes.
In your report, include if applicable:
a. Lists of key result areas (KRAs)
b. Lists of key performance indicators (KPI5)
c. A description of performance review processes
d. A sample service level agreement.
5. Using the data provided for results up to 1966, for each of the three key systems, describe how each of your measures, assessment tools an techniques would monitor performance. Include specific examples of hypothetical cases to test the effectiveness of the elements of your r view strategy. Write an evaluation of the effectiveness of your review strategy.
Suggest improvements to your strategy. Refer to quality management and continuous improvement theory.
6. Using the data provided for results up to 1966, analyze the variance from plans and targets for the key result areas (KRAs). Include discussion on Performance with regards to:
a. quality - design/manufacturing
b. sales
c. profit
d. supply chain performance (delivery)
e. business growth - staff and management performance and/ turnover 7. 1960. Discuss the following in your report:
a. market share
b. reputation
c. stability
d. profit
e. sales
f. ability to adapt to change
g. customer service standards
h. innovation
i. employee performance
j. production and manufacturing. turnover. AppIy creativity