Question 1- As a speaker you are addressing a group of people. Explain the elements involved in this communication.
Answer :- The elements involved in communication are:
Sender or encoder – This is the person who transmits a message. For example, a manager writing a letter to a consultant after a meeting or a sales manager making a presentation to the sales team. Here the manager is the sender
Receiver or decoder – The person who notices and decodes, or attaches some meaning to a message. Decoding may not always be accurate and a wrong meaning may be attached to a message. For example, a friendly joke might be taken as an offence, or feedback given to a subordinate by a superior might be taken in the wrong sense.
Message – This is any signal that triggers the response of a receiver. Messages may be intentional (as in the example of the sales presentation by a manager to the sales team) or unintentional (non-verbal signals such as yawns that convey the message of boredom).
Channel – This refers to the medium or the method used to deliver the message. As a business executive, you will often have a choice of channels. For example, you could communicate with a customer through a letter, email or telephone
Feedback – Most communication is two-way. Receivers generally respond to messages. For example, students may ask questions during a lecture session and an employer may tell an employee that he has to think about his proposal. This response to a sender’s message is called feedback. This kind of feedback is oral. Sometimes feedback can also be given in a written form. For example, a manager can send a written response to a customer’s letter of complaint. At other times, feedback could be non-verbal, as in smiles and nods of appreciation during a talk or presentation. Even failure to respond could be considered as feedback, since it may indicate a lack of interest or indifference to