1.1 The communication that takes place between two people (the sender and the receiver) is known as two way communication. The main feature of two way communication is the flow of information from both ways. This process is called a communication cycle as the process goes around in circles.
• Ideas occur – individual thinks of something they want to communicate. Communication always has a purpose. It might be to pass on information or an idea, to express a need or want to persuade someone to do something.
• Message coded – individual thinks about how they are going to say what they are thinking and decides in what form the communication will be i.e spoken words or sign language. An individual puts it into this form.
• Message sent – individual sends the message i.e speaking or sign what they want to communicate.
• Message decoded – the other person has to interpret what has been communicated, this is known as decoding.
• Message understood – if the message has been communicated clearly and the other person has concentrated and there are no barriers to communication, the other person understands the message. They show they have understood by giving feedback.
The stages of the communication cycle are shown as a list because this process is repeated backwards and forwards as long as the conversation goes on.
1.2 Two way communications is a necessity to achieve understanding and knowledge. We communicate to facilitate a need. When there is a barrier to communication it can lead to isolation and feelings of being detached from society and losing contact with friends and family. Being isolated can lead to an individual becoming withdrawn and depressed.
1.3 Within my job role I need to prepared to repeat what I say either orally, written or using a suitable format to communicate with the person. I may need to offer assistance in understanding written