Health and Care Level 2
1 Understand why communication is the working setting
1.1 Identify the different reasons people communicate
As a human being we have the sense to have others around us and as a result it is essential to communicate.
Communication is a two way process and is a vital tool in our lives so it is very important to have a good communication.
Reasons to communicate:
-To express needs
-To share and exchange ideas
-To give and receive information and instructions
-To socialise and share experiences
-To build relationship
-To reassure
-To express feelings and emotions
-To understand and to be understood
1.2 Explain how affective communication affects all aspects of the learners work.
Within the care setting it's vital to communicate with people at all time. Effective communication is important as ensures that is clear, concise, accurate, informative and most of all non-judgemental.
Communication ensures affective team working and continuity of care.
1.3Why it is important to observe an individual's reactions when communicating with them
Communication is a two-way process when two individuals interact with each other. One person is de sender and the other person automatically becomes the receiver. Observing face and body reaction is very important because only 70-80% of communication is verbal so for that reason if you don't pay attention you can miss out on a large proportion of the communication.
When working with an individual, supporters must get to know the person well and learn the best way to communicate with them as everyone has different needs.
2.1Show how to find out an individual's communication and language needs, wishes and preferences.
There are many ways of communication and people communicate in all sort of different ways, for that reason we should try to communicate with the person we are caring for in the easiest way as possible.
One of the
1.1 Identify the different reasons people communicate
As a human being we have the sense to have others around us and as a result it is essential to communicate.
Communication is a two way process and is a vital tool in our lives so it is very important to have a good communication.
Reasons to communicate:
-To express needs
-To share and exchange ideas
-To give and receive information and instructions
-To socialise and share experiences
-To build relationship
-To reassure
-To express feelings and emotions
-To understand and to be understood
1.2 Explain how affective communication affects all aspects of the learners work.
Within the care setting it's vital to communicate with people at all time. Effective communication is important as ensures that is clear, concise, accurate, informative and most of all non-judgemental.
Communication ensures affective team working and continuity of care.
1.3Why it is important to observe an individual's reactions when communicating with them
Communication is a two-way process when two individuals interact with each other. One person is de sender and the other person automatically becomes the receiver. Observing face and body reaction is very important because only 70-80% of communication is verbal so for that reason if you don't pay attention you can miss out on a large proportion of the communication.
When working with an individual, supporters must get to know the person well and learn the best way to communicate with them as everyone has different needs.
2.1Show how to find out an individual's communication and language needs, wishes and preferences.
There are many ways of communication and people communicate in all sort of different ways, for that reason we should try to communicate with the person we are caring for in the easiest way as possible.
One of the