Self-managed team members must decide how they want to work together. Because a manager or boss does not lead, they must agree on the rules and deadlines for accomplishing their purpose. Some teams create a charter or set of rules that describe what is expected of each member. If a problem arises during the course of a project, the team members work together to provide a solution.
In order for a self-managed team to succeed, the company or organization must provide a meaningful mission statement to the team, empower the team to do what it needs to do including making important decisions, support the team, establish and provide the boundaries, rules, and company policies, and train the members with the skills and knowledge needed to accomplish their purpose. But, in the end, the team is held accountable for the success or failure of a project.
Sandwich Blitz can definitely use self-managed teams at each of their locations. Dalman has been running to each location to deal with every management situation that arises. This does not allow time to look to the future of Sandwich Blitz. If Dalman were to train his location managers to do some of the supervisory work that he does, time spent running from location to location could be cut in half.
Cross training the employees in each location could also cut down on absenteeism. If an employee knows that he/she has a position that is key in the operations of the business they are more likely to want to come to work and do a good job. It would also help if someone does have to miss their shift. Someone could easily fill in for the missing piece of the puzzle.
I believe that it is imperative to the success of Sandwich Blitz that Dalman and Lei utilize self-managed teams for the various locations. If they continue on