SHC31
1.1 Identify the different reasons people communicate/ 1.2 Explain how communication affects relationships in the work setting
Communication is extremely important within all work settings. Without good communication there may be a breakdown in relationships, which could lead to parents and children receiving a less effective service.
Communication happens each day between staff and children, staff and parents, staff and other professionals and staff and their colleagues. The reasons why we communicate is to build relationships, maintain relationships, gain and share information, gain reassurance and acknowledgement, express our needs and feelings and share our ideas and thoughts.
Building and maintaining relationships
Building and maintaining relationships is one of the most important parts of communication, without relationships the work setting would be a very unhappy place. New relationships can begin when new children, parents or staff join the setting. It can start with simple communication, such as a friendly smile or a general hello. This first communication will differ depending on who you might be communicating with. For example, if I was meeting a new child for the first time I would go down to their level and say hello to them with a high and enthusiastic voice and give them lots of smiles. However, if I was meeting a new parent I may smile at them, shake their hand and introduce myself using a calm and clear voice.
It is important that we maintain these relationships to ensure a happy and positive environment. We do this everyday by saying ‘hello’ and ‘goodbye’ to people, or asking them personal questions, such as ‘how has you day been?’.
Gaining and sharing information
Good relationships and communication with parents should lead to a two-way flow of information between themselves and practitioners. By communicating in this way it will help support and extend the children’s learning and development. It is also important to gain and
Communication is extremely important within all work settings. Without good communication there may be a breakdown in relationships, which could lead to parents and children receiving a less effective service.
Communication happens each day between staff and children, staff and parents, staff and other professionals and staff and their colleagues. The reasons why we communicate is to build relationships, maintain relationships, gain and share information, gain reassurance and acknowledgement, express our needs and feelings and share our ideas and thoughts.
Building and maintaining relationships
Building and maintaining relationships is one of the most important parts of communication, without relationships the work setting would be a very unhappy place. New relationships can begin when new children, parents or staff join the setting. It can start with simple communication, such as a friendly smile or a general hello. This first communication will differ depending on who you might be communicating with. For example, if I was meeting a new child for the first time I would go down to their level and say hello to them with a high and enthusiastic voice and give them lots of smiles. However, if I was meeting a new parent I may smile at them, shake their hand and introduce myself using a calm and clear voice.
It is important that we maintain these relationships to ensure a happy and positive environment. We do this everyday by saying ‘hello’ and ‘goodbye’ to people, or asking them personal questions, such as ‘how has you day been?’.
Gaining and sharing information
Good relationships and communication with parents should lead to a two-way flow of information between themselves and practitioners. By communicating in this way it will help support and extend the children’s learning and development. It is also important to gain and