Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
Level 2 Certificate for the children & Young People’s Workforce
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings.
To be able to understand why communication is important in the work setting I will have to look at the different areas of communications and in this section I will identify the different reasons why people would communicate with each other, look at how effective and adverse communication affects all the aspects of my work and finally look at why it is important to observe and interpret an individual’s reactions when communicating with them.
Outcome 1:
A.C 1:
The reasons that people communicate are to make connections with others, to give support, comfort, understanding, friendship and love. To share and receive information on a personal or working level, to influence others, sharing your opinion or just for fun and entertainment reasons. It’s the normal thing to do in our society and is a part of our day to day life.
Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships and is vital for seeking and providing information. It is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals and allows us to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words.
Other reasons why people communicate are:
Build a rapport with another individual.
To give information to another individual.
To receive information from another individual.
To gain a better understanding of a situation.
To give or to receive additional help, if required.
To give instruction or advice to another individual.
A.C 2:
Effective communication affects all of the aspects of my work as it ensures that any information that I pass on to either staff, parents or children is most of all clear, accurate, informative and
Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings.
To be able to understand why communication is important in the work setting I will have to look at the different areas of communications and in this section I will identify the different reasons why people would communicate with each other, look at how effective and adverse communication affects all the aspects of my work and finally look at why it is important to observe and interpret an individual’s reactions when communicating with them.
Outcome 1:
A.C 1:
The reasons that people communicate are to make connections with others, to give support, comfort, understanding, friendship and love. To share and receive information on a personal or working level, to influence others, sharing your opinion or just for fun and entertainment reasons. It’s the normal thing to do in our society and is a part of our day to day life.
Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships and is vital for seeking and providing information. It is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals and allows us to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words.
Other reasons why people communicate are:
Build a rapport with another individual.
To give information to another individual.
To receive information from another individual.
To gain a better understanding of a situation.
To give or to receive additional help, if required.
To give instruction or advice to another individual.
A.C 2:
Effective communication affects all of the aspects of my work as it ensures that any information that I pass on to either staff, parents or children is most of all clear, accurate, informative and