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Opera (Property Management System)
Opera is a computer-based, Property Management System. Opera system contains 4 sets of computer soft ware packages capable of supporting a variety of activities in Front and Back office of the Hotel.
Opera is a property management system (PMS) used by over 200,000 hotels worldwide. It is therefore by far, the most popular system used in hotels, and those students wishing to pursue a career in Front Office, and Reservation Dept. must understand how Opera works.
Like all PMS’s, Opera is designed to automate hotel reservations, reception, housekeeping etc in order to increase efficiency and reduce time taken for processing the above information.
Opera helps front office employees/ students to perform functions related to:-
❖ Reservation Management
❖ Room Management
❖ Guest Account Management
❖ General Management
Statement of Purpose
Students will achieve the following benefits by completing Opera (computerised reservations system) lesson plans:
➢ A starting point as a front office guest relation officer/Receptionist
➢ Managing the complexity of front office communication between the front office and other departments. (housekeeping, food and beverage and engineering departments)
➢ Responding and solving and reacting appropriately to unexpected problems, complaints, changes in routine and breakdown.
➢ Fulfilling the responsibilities and providing excellent services exceeding our guests’ expectation.
➢ Transferring skills and knowledge to new members.
➢ Achieving high income position as Night Manager or duty manager
RESERVATION PROCEDURES (STEP-BY-STEP)
Step (1); Click on the icon Opera Login (highlighted in red).
Once you clicked on the icon, your page should look like below.
Step (2); Type in your username and
Opera is a computer-based, Property Management System. Opera system contains 4 sets of computer soft ware packages capable of supporting a variety of activities in Front and Back office of the Hotel.
Opera is a property management system (PMS) used by over 200,000 hotels worldwide. It is therefore by far, the most popular system used in hotels, and those students wishing to pursue a career in Front Office, and Reservation Dept. must understand how Opera works.
Like all PMS’s, Opera is designed to automate hotel reservations, reception, housekeeping etc in order to increase efficiency and reduce time taken for processing the above information.
Opera helps front office employees/ students to perform functions related to:-
❖ Reservation Management
❖ Room Management
❖ Guest Account Management
❖ General Management
Statement of Purpose
Students will achieve the following benefits by completing Opera (computerised reservations system) lesson plans:
➢ A starting point as a front office guest relation officer/Receptionist
➢ Managing the complexity of front office communication between the front office and other departments. (housekeeping, food and beverage and engineering departments)
➢ Responding and solving and reacting appropriately to unexpected problems, complaints, changes in routine and breakdown.
➢ Fulfilling the responsibilities and providing excellent services exceeding our guests’ expectation.
➢ Transferring skills and knowledge to new members.
➢ Achieving high income position as Night Manager or duty manager
RESERVATION PROCEDURES (STEP-BY-STEP)
Step (1); Click on the icon Opera Login (highlighted in red).
Once you clicked on the icon, your page should look like below.
Step (2); Type in your username and