six sigma
IEEN 5303 Six Sigma and ISO Standards
Summer 2014 Midterm Exam
Name________________________________Score_________________________
I. True or False: Place T or F in the space provided to the left of the statement. (10 questions, 1 point each, total 10 points)
______ 1. The major changes in the new standards are the increased focus on commitment from top management, customer satisfaction, emphasis on processes, and continual improvement.
______ 2. ISO 9000’s evolution has steered it away from the Total Quality Management philosophy.
______ 3. Organizations should be just as concerned about the quality of their services as they are about the quality of their product.
______ 4. ISO introduced organizations to the concept of the internal customer.
______ 5. Service and service delivery characteristics are not measurable.
______ 6. An internal audit is performed by an entity other than the organization.
______ 7. For registered organizations three levels of audits are used to verify the integrity of the quality management system.
______ 8. Assignable causes are always bad causes which will result in special variations.
______ 9. Because of the central limit theorem, the standard deviation of the sampling distribution is equal to the population standard deviation.
______ 10. When DPMO = 21, the process sigma level is about 5.6 sigma.
II. Multiple Choice: Circle the letter before the correct answer in each of the following questions. (5 questions, 2 points each, total 10 points)
1. Which of the following statements is true concerning the U.S. Representative to ISO, ANSI?
A. The American National Standards Institute was founded in 1985
B. ANSI’s members include less than 500 US businesses
C. ANSI is the administrator and coordinator of the US voluntary standardization system
D. All of the above statements are true
2. Throughout the text of this international standard, wherever the term “product” occurs, it can also mean
A.
Summer 2014 Midterm Exam
Name________________________________Score_________________________
I. True or False: Place T or F in the space provided to the left of the statement. (10 questions, 1 point each, total 10 points)
______ 1. The major changes in the new standards are the increased focus on commitment from top management, customer satisfaction, emphasis on processes, and continual improvement.
______ 2. ISO 9000’s evolution has steered it away from the Total Quality Management philosophy.
______ 3. Organizations should be just as concerned about the quality of their services as they are about the quality of their product.
______ 4. ISO introduced organizations to the concept of the internal customer.
______ 5. Service and service delivery characteristics are not measurable.
______ 6. An internal audit is performed by an entity other than the organization.
______ 7. For registered organizations three levels of audits are used to verify the integrity of the quality management system.
______ 8. Assignable causes are always bad causes which will result in special variations.
______ 9. Because of the central limit theorem, the standard deviation of the sampling distribution is equal to the population standard deviation.
______ 10. When DPMO = 21, the process sigma level is about 5.6 sigma.
II. Multiple Choice: Circle the letter before the correct answer in each of the following questions. (5 questions, 2 points each, total 10 points)
1. Which of the following statements is true concerning the U.S. Representative to ISO, ANSI?
A. The American National Standards Institute was founded in 1985
B. ANSI’s members include less than 500 US businesses
C. ANSI is the administrator and coordinator of the US voluntary standardization system
D. All of the above statements are true
2. Throughout the text of this international standard, wherever the term “product” occurs, it can also mean
A.