Six Sigma As A Approach To Improving A Business Performance

Nowadays, it is normal for businesses to have improvements like a better design of a product or service, reducing manufacturing defects and services errors, efficient operations, faster customer response, better employee skills, and many more. When improving a business performance it needs a structured approach, a disciplined thinking, and the engagement of everyone in the business. The elements that were mentioned above, have been the foundation for many approaches to the productivity and quality improvements over the years. Six Sigma became a popular approach to improvement that concentrates on outputs that are crucial to customers and justifies improvements by showing a definite financial return for the business. One that can best defined
If a manager gives employees the tools to make a good decisions and the freedom and support to make contributions, then they can guarantee that the result will be a better quality products and production processes. Good intentions are just not enough to motivate the involvement of an employee. The task of the management should include formulating the systems and procedures, then putting them in place to ensure that the participation becomes a part of the culture. Also, teamwork must focus its attention on customer-supplier relationship and motivates the involvement of the total workforce in attacking systematic problems, especially those that cross functional boundaries. Though, the problem-solving teams were introduced in 1940s in the United States to help solve problems on the factory floor, but they had failed, and this because of the management resistance to workers' suggestions. However, the Japanese began its widespread implementation of similar teams, and it was called quality circles in 1962, thus having a dramatic results. Eventually, the concept still returned to the United States and today, the use of self-managed teams that combine the teamwork and empowerment is a powerful step of employee involvement. Basically, Six Sigma relies on the participation and teamwork of employees at all levels, be it from the front lines
Since Six Sigma is a problem solving process, it needs to use data, measurements, and statistics to classify the "vital few" factors that will greatly decrease the waste and defects and at the same time increasing the predictable results, customer satisfaction, profit, and the shareholder value. So Six Sigma, in other words, is not about the feeling, thinking, or believing what you have understood to be the solution to that problem, but it about data and