Skills for Tomorrow
Executive Summary
Skills for Tomorrow is government-sponsored organizations tasked with helping at-risk young adults gain vocational training toward preparing them for a successful career in several different industries. The Harrisburg Skills for tomorrow located in Pennsylvania is constantly in the lower half of the rankings and has been constantly declining.
The main issue of declining rankings can be directly related Ted Alvarez being a poor leader in the organization. In addition to having every man for himself mentality with no teams formed.
To fully understand why the organization wasn’t heading down the path to success many different tools were used to help analyze the situations. Models such as the service profit chain, MARS model, big five personality traits and the Johari window were used to understand the behavior of the employees at Harrisburg.
Skills for Tomorrow was able to generate three different alternatives each bringing advantages and disadvantages to face. The first alternative is to implement weekly team building activities, the second alternative is to send Alvarez to team leadership classes and the final alternative is to have team social outings that will allow team members to form closer bonds and understandings of one another.
The alternative that was chosen was alternative number one to implement weekly team building activities. This decision was based on the importance of creating a cohesive team. Forming a team will increase the organizations morale in addition to allow them to satisfy their students.
Problem Statement
The main problem present in the case of Skills for Tomorrow, a government-sponsored organization, is its issues internally and externally limiting its operation from operating at its full potential. Specifically, Skills for Tomorrow has been experiencing morale issues amongst its management team.
Martina Jones, lead consultant for Hancher Consulting, has to determine a
Skills for Tomorrow is government-sponsored organizations tasked with helping at-risk young adults gain vocational training toward preparing them for a successful career in several different industries. The Harrisburg Skills for tomorrow located in Pennsylvania is constantly in the lower half of the rankings and has been constantly declining.
The main issue of declining rankings can be directly related Ted Alvarez being a poor leader in the organization. In addition to having every man for himself mentality with no teams formed.
To fully understand why the organization wasn’t heading down the path to success many different tools were used to help analyze the situations. Models such as the service profit chain, MARS model, big five personality traits and the Johari window were used to understand the behavior of the employees at Harrisburg.
Skills for Tomorrow was able to generate three different alternatives each bringing advantages and disadvantages to face. The first alternative is to implement weekly team building activities, the second alternative is to send Alvarez to team leadership classes and the final alternative is to have team social outings that will allow team members to form closer bonds and understandings of one another.
The alternative that was chosen was alternative number one to implement weekly team building activities. This decision was based on the importance of creating a cohesive team. Forming a team will increase the organizations morale in addition to allow them to satisfy their students.
Problem Statement
The main problem present in the case of Skills for Tomorrow, a government-sponsored organization, is its issues internally and externally limiting its operation from operating at its full potential. Specifically, Skills for Tomorrow has been experiencing morale issues amongst its management team.
Martina Jones, lead consultant for Hancher Consulting, has to determine a