Spencer Owens

Spencer Owens & Co.
How well has Spencer Owens done in its diversity efforts? How well are they doing now? As of 1995, Spencer Owens was considered as having one of the most diverse staff in their industry of foreign and economic development. Not only was 50% of staff women, but also 30% of the firm were people of color. The leaders of the corporation committed themselves to hiring and promoting a diverse staff. From an outside point of view, Spencer Owens seemed to be pioneers of embracing a diverse workforce.
However, internal issues quickly escalated because of racial tension in the office, causing senior management to question the current organizational structure. A survey was issued to senior management, program staff and the
External Deposits employed mostly white employees and Retail Operations had people of other races. I believe that’s where the issue was. There wasn’t enough integration in the company. What Wilkins should have done is: cross train employees from the Retail Operations team and the External Deposits team. In addition, transfer at least %30 of staff from Retail Operations to External Deposits and vice versa.

How well has Spencer Owens done in its diversity efforts? How well are they doing now? As of 1995, Spencer Owens was considered as having one of the most diverse staff in their industry of foreign and economic development. Not only was 50% of staff women, but also 30% of the firm were people of color. The leaders of the corporation committed themselves to hiring and promoting a diverse staff. From an outside point of view, Spencer Owens seemed to be pioneers of embracing a diverse workforce.
However, internal issues quickly escalated because of racial tension in the office, causing senior management to question the current organizational structure. A survey was issued to senior management, program staff and the support staff to identify gaps in their affirmative action program. To the company’s dismay, there were many racial issues and discrimination among all three
The program staff should have been trained properly and adopted best practices to seek input. Each employee’s opinion should have been considered regardless of their color, race or gender. A positive work environment should have been fostered where constructive feedback from the management is accepted by the employees. There should have been regular team building exercises so that employees can get to know their co-workers better. Thus, the management should have worked closely with the employees to avoid the future friction and maintain a cohesive work