Sr-Rm/375 Week 2 Research Paper
Service Request SR-rm-022, Part 1
Michael Morgan
BSA/375
June 17, 2013
Ilka Kawashita
Service Request SR-rm-022, Part 1
Riordan manufacturing is a global plastics manufacturer that has a total of four locations, one in China, and the remainder in the United States. Riordan Manufacturing corporate office and the Research and Development center are located in San Jose, CA. One of the plants is located in Albany, GA that manufactures beverage containers. Another plant is located in Pontiac, MI. This plant manufactures specialized plastic parts. The last location of Riordan Manufacturing is located in Hangzhou, China. This plant specializes in creating specialized plastic fan parts. Riordan Industries Inc. is a fortune 1000 organization that profits over one billion dollars per year. Riordan Industries employ over 500 people with combined earnings of over 46 million dollars per year. (Apollo group, 2013) …show more content…
A service request, SR-rm-022 has been issued to Smith Services Consulting Inc.
by Mr. Hugh McCauley, COO of Riordan Manufacturing. The request is to integrate the existing HR tools variety into a single integrated application of today’s existing tools within the HR system. All locations of Riordan Manufacturing will be affected with this request. Riordan Manufacturing Human Resources department wishes to take advantage of a state-of-the-art, more sophisticated, information technology system. The business requirements of an HR system able to support the objective of this request will be defined by the results of the request. The objective is to create a project implementation plan and a detailed design system, which will fulfill the project goal. If all finishes as planned, the new system will be utilized in the second quarter of next year, taking approximately 6 months to finish. (Apollo Group, Inc.
2011)
Riordan Manufacturing HR system needs to be analyzed. Before analyzing can begin, the companies needs and current technical resources must be defined. In 1992, the current HIRS system and part of Riordan’s ERP system, which is part of separate branch systems was installed. Part of the financial systems package, the HIRS keeps track of: personal information, pay rate, personal exemptions for tax purposes, hire date, seniority dates, organizational information, and vacation hours. None of the locations have any security system to handle any necessary actions it may come across. At headquarters, a payroll clerk will hand write, varied pay scales and enter them into the system accordingly. Maintaining and organizing in this process can get very complicated. Training and development professionals keep records for training and development on an excel spreadsheet. These documents are stored in an unsecure location. Applicant status tracking is also kept on an Excel spreadsheet. Recruiters maintaining their own application information access resumes stored in central storage. No central file area exists for employee files. Managers for tracking FMLA absences and requests under the ADA keep individual files. Records of job analyses salary surveys, and individual compensation decisions are kept on an Excel spreadsheet by the Compensation Manager. Complaints, grievances, and harassments are kept track of by Employee Relations Specialists. (Apollo Group, Inc. 2011)
Key Stakeholders Deciding the key stakeholders is the first step of analyzing the HR system needs. The initial stakeholders are Hugh McCauley, COO and the Director of Human Resources Yvonne McMillan. Ms. McMillan and Mr. McCauley will be called for interviews from the analysts. These calls are precise to determine what the present systems are and what will be needed next. The analyst will then request permission to review the current systems in use. They will also request to access any company information, to compile a list for further questions of the initial interview. Analysts will then acquire an email address for both stakeholders to send a list of questions to, once the analyst has reviewed the system information. The analysts also must be granted permission to record the interview with both key stakeholders. Mr. McCauley and Ms. McMillan both will be emailed a list of the questions for review before the initial interview. Ms. McMillan will be requested to supply an organization chart so that the analyst can determine who will be the main stakeholders, plus factoring in the recommended stakeholders by Ms. McMillan. Senior management, sponsor customers, and users if appropriate for the stage of development will be what the list is consisted of. All people on this list will determine what needs and requirements the project has. They will also factor the project time, cost, and scope. (Mulenburg, 2013)
Information-Gathering Techniques The next objective is to determine what information-gathering techniques and system analysis tools will be used on the project. The first step of the SDLC is the planning phase. This is the initiation phase of the project and will be used to determine a need and request an analysis of the current system that has already been covered with SR-rm-022. The next step is to ask key questions, such as; economy (will it provide business value?), technical (can we build it?), and organizational (if we build it, will it have use?). All of these questions, and the system request will then be presented to a steering committee or an approval committee to decide if the funding, designing, and building of the project will be at all profitable. After the project is approved, the next step will be where the work plan is created, project management. The staff, management, and techniques are then decided to create a project team and help them control the entire project throughout the SDLC. (Dennis, Wixom, & Roth, 2012)
Key Factors The next phase is where the previous questions are implemented, Economy, Technical, and Organizational. This is to ensure the correct information requirements are acquired. This phase has three steps: the projects efforts are guided by analysis strategy by the use of an as-is system. This is the study of the current system, and also the problems it currently has, to be kept in mind for the new system, or to-be system. Requirements’ gathering is the portion of; questionnaires, group workshops, and conducting interviews. Input from managers, and all information gathered, is the starting concept of the new system. A system concept and a set of business analysis models are created to describe, if a new system is made, how it will operate. Models are then created to represent support data and to show the business process. Lastly, a system proposal is created, which is all the gathered information combined. This is the Analyses, System Concept, and the models built to support the business process all combined together. Afterwards, the system proposal is presented to the project sponsor, and the steering committee makes a decision between three options; dropping it, postponing it, or approving it. (Dennis, Wixom, & Roth, 2012) Next is the project scope. This consists of determining and documenting a list of particular project goals, such as deliverables, tasks, costs, and deadlines (Tech Target, 2013). The terms of reference, scope statement, and statement of work refers to the documentation of the project scope. In addition, it explains the responsibilities of each team member, the boundaries of the project, and lastly applies the procedures for verifying and approving the completed work. This provides guidelines for any change requests throughout the project and also helps the production team to stay focused on their tasks. When requesting a change the stakeholders must be specific as possible, this is because a change request that can cause variation may put more work that is not required. The project scope phase of the SDLC is often referred to as the “bible” of the project. This means that every detail of the project are written in the project scope, such as; goals, deliverables, tasks, costs, and deadlines. This documentation is for all members of the team to use during the project. (Tech Target, 2013). There are six areas of the analyst phase in the SDLC. They are economic, operational, technical, schedule, legal, contractual, and political. These six categories form the business case the use of resources during the entire project. (Valacich, George & Hoffer, 2012)
Conclusion
After analyzing the service request Sr-rm-022 for Riordan Manufacturing, the key stakeholders were identified. This is the first piece of the puzzle to develop an effective game plan to fit the needs and requirements of Riordan Manufacturing. The next step is to select which techniques would be used to gather information from the stakeholders to be able to fulfil the needs and requirements for the new system. The next step is to identify the key factors within the data retrieved from the stakeholders, so that a project proposal can be developed to be presented to the steering committee. After approval by the steering committee, the project scope will be developed to keep the development team on track and on budget. Following the laid out plan should allow the project team to gather all needed information to implement and/or develop the new system to fit all the needs of Riordan Manufacturing, while meeting all deadlines and staying on budget.
References
Apollo Group. (2005, 2006, 2012, 2013). Riordan Manufacturing Intranet Portal Site. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/index.asp
Apollo Group. (2005, 2006, 2012, 2013). Riordan Industries, Inc. Overview. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Industries/Overview.asp
Apollo Group. (2011). Smith Services Consulting Inc. Service Request SR-rm-022. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/ServiceRequests/index.asp#Riordan Manufacturing
Dennis, A., Wixom, B. H., & Roth, R. M. (2012). Systems analysis & design (5th ed.). Hoboken, NJ: John Wiley & Sons.
Mulenburg, G. (2013). Global Knowledge. Retrieved from: http://www.globalknowledge.com/training/generic.asp? pageid+1478&country=United+States
Search CIO. Tech Target. (2013). Project Scope. Retrieved from: http://searchcio.techtarget.com/definition/project-scope
Valacich, J. S., George, J. F., & Hoffer, J. A. (2012). Essentials of systems analysis and design. (5th ed.). Upper Saddle River, NJ: Pearson Education.
Michael Morgan
BSA/375
June 17, 2013
Ilka Kawashita
Service Request SR-rm-022, Part 1
Riordan manufacturing is a global plastics manufacturer that has a total of four locations, one in China, and the remainder in the United States. Riordan Manufacturing corporate office and the Research and Development center are located in San Jose, CA. One of the plants is located in Albany, GA that manufactures beverage containers. Another plant is located in Pontiac, MI. This plant manufactures specialized plastic parts. The last location of Riordan Manufacturing is located in Hangzhou, China. This plant specializes in creating specialized plastic fan parts. Riordan Industries Inc. is a fortune 1000 organization that profits over one billion dollars per year. Riordan Industries employ over 500 people with combined earnings of over 46 million dollars per year. (Apollo group, 2013) …show more content…
A service request, SR-rm-022 has been issued to Smith Services Consulting Inc.
by Mr. Hugh McCauley, COO of Riordan Manufacturing. The request is to integrate the existing HR tools variety into a single integrated application of today’s existing tools within the HR system. All locations of Riordan Manufacturing will be affected with this request. Riordan Manufacturing Human Resources department wishes to take advantage of a state-of-the-art, more sophisticated, information technology system. The business requirements of an HR system able to support the objective of this request will be defined by the results of the request. The objective is to create a project implementation plan and a detailed design system, which will fulfill the project goal. If all finishes as planned, the new system will be utilized in the second quarter of next year, taking approximately 6 months to finish. (Apollo Group, Inc.
2011)
Riordan Manufacturing HR system needs to be analyzed. Before analyzing can begin, the companies needs and current technical resources must be defined. In 1992, the current HIRS system and part of Riordan’s ERP system, which is part of separate branch systems was installed. Part of the financial systems package, the HIRS keeps track of: personal information, pay rate, personal exemptions for tax purposes, hire date, seniority dates, organizational information, and vacation hours. None of the locations have any security system to handle any necessary actions it may come across. At headquarters, a payroll clerk will hand write, varied pay scales and enter them into the system accordingly. Maintaining and organizing in this process can get very complicated. Training and development professionals keep records for training and development on an excel spreadsheet. These documents are stored in an unsecure location. Applicant status tracking is also kept on an Excel spreadsheet. Recruiters maintaining their own application information access resumes stored in central storage. No central file area exists for employee files. Managers for tracking FMLA absences and requests under the ADA keep individual files. Records of job analyses salary surveys, and individual compensation decisions are kept on an Excel spreadsheet by the Compensation Manager. Complaints, grievances, and harassments are kept track of by Employee Relations Specialists. (Apollo Group, Inc. 2011)
Key Stakeholders Deciding the key stakeholders is the first step of analyzing the HR system needs. The initial stakeholders are Hugh McCauley, COO and the Director of Human Resources Yvonne McMillan. Ms. McMillan and Mr. McCauley will be called for interviews from the analysts. These calls are precise to determine what the present systems are and what will be needed next. The analyst will then request permission to review the current systems in use. They will also request to access any company information, to compile a list for further questions of the initial interview. Analysts will then acquire an email address for both stakeholders to send a list of questions to, once the analyst has reviewed the system information. The analysts also must be granted permission to record the interview with both key stakeholders. Mr. McCauley and Ms. McMillan both will be emailed a list of the questions for review before the initial interview. Ms. McMillan will be requested to supply an organization chart so that the analyst can determine who will be the main stakeholders, plus factoring in the recommended stakeholders by Ms. McMillan. Senior management, sponsor customers, and users if appropriate for the stage of development will be what the list is consisted of. All people on this list will determine what needs and requirements the project has. They will also factor the project time, cost, and scope. (Mulenburg, 2013)
Information-Gathering Techniques The next objective is to determine what information-gathering techniques and system analysis tools will be used on the project. The first step of the SDLC is the planning phase. This is the initiation phase of the project and will be used to determine a need and request an analysis of the current system that has already been covered with SR-rm-022. The next step is to ask key questions, such as; economy (will it provide business value?), technical (can we build it?), and organizational (if we build it, will it have use?). All of these questions, and the system request will then be presented to a steering committee or an approval committee to decide if the funding, designing, and building of the project will be at all profitable. After the project is approved, the next step will be where the work plan is created, project management. The staff, management, and techniques are then decided to create a project team and help them control the entire project throughout the SDLC. (Dennis, Wixom, & Roth, 2012)
Key Factors The next phase is where the previous questions are implemented, Economy, Technical, and Organizational. This is to ensure the correct information requirements are acquired. This phase has three steps: the projects efforts are guided by analysis strategy by the use of an as-is system. This is the study of the current system, and also the problems it currently has, to be kept in mind for the new system, or to-be system. Requirements’ gathering is the portion of; questionnaires, group workshops, and conducting interviews. Input from managers, and all information gathered, is the starting concept of the new system. A system concept and a set of business analysis models are created to describe, if a new system is made, how it will operate. Models are then created to represent support data and to show the business process. Lastly, a system proposal is created, which is all the gathered information combined. This is the Analyses, System Concept, and the models built to support the business process all combined together. Afterwards, the system proposal is presented to the project sponsor, and the steering committee makes a decision between three options; dropping it, postponing it, or approving it. (Dennis, Wixom, & Roth, 2012) Next is the project scope. This consists of determining and documenting a list of particular project goals, such as deliverables, tasks, costs, and deadlines (Tech Target, 2013). The terms of reference, scope statement, and statement of work refers to the documentation of the project scope. In addition, it explains the responsibilities of each team member, the boundaries of the project, and lastly applies the procedures for verifying and approving the completed work. This provides guidelines for any change requests throughout the project and also helps the production team to stay focused on their tasks. When requesting a change the stakeholders must be specific as possible, this is because a change request that can cause variation may put more work that is not required. The project scope phase of the SDLC is often referred to as the “bible” of the project. This means that every detail of the project are written in the project scope, such as; goals, deliverables, tasks, costs, and deadlines. This documentation is for all members of the team to use during the project. (Tech Target, 2013). There are six areas of the analyst phase in the SDLC. They are economic, operational, technical, schedule, legal, contractual, and political. These six categories form the business case the use of resources during the entire project. (Valacich, George & Hoffer, 2012)
Conclusion
After analyzing the service request Sr-rm-022 for Riordan Manufacturing, the key stakeholders were identified. This is the first piece of the puzzle to develop an effective game plan to fit the needs and requirements of Riordan Manufacturing. The next step is to select which techniques would be used to gather information from the stakeholders to be able to fulfil the needs and requirements for the new system. The next step is to identify the key factors within the data retrieved from the stakeholders, so that a project proposal can be developed to be presented to the steering committee. After approval by the steering committee, the project scope will be developed to keep the development team on track and on budget. Following the laid out plan should allow the project team to gather all needed information to implement and/or develop the new system to fit all the needs of Riordan Manufacturing, while meeting all deadlines and staying on budget.
References
Apollo Group. (2005, 2006, 2012, 2013). Riordan Manufacturing Intranet Portal Site. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/index.asp
Apollo Group. (2005, 2006, 2012, 2013). Riordan Industries, Inc. Overview. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/Industries/Overview.asp
Apollo Group. (2011). Smith Services Consulting Inc. Service Request SR-rm-022. Retrieved from: Virtual Organization Portal https://ecampus.phoenix.edu/secure/aapd/cist/vop/ServiceRequests/index.asp#Riordan Manufacturing
Dennis, A., Wixom, B. H., & Roth, R. M. (2012). Systems analysis & design (5th ed.). Hoboken, NJ: John Wiley & Sons.
Mulenburg, G. (2013). Global Knowledge. Retrieved from: http://www.globalknowledge.com/training/generic.asp? pageid+1478&country=United+States
Search CIO. Tech Target. (2013). Project Scope. Retrieved from: http://searchcio.techtarget.com/definition/project-scope
Valacich, J. S., George, J. F., & Hoffer, J. A. (2012). Essentials of systems analysis and design. (5th ed.). Upper Saddle River, NJ: Pearson Education.