BUS475
7/22/13
The balanced scoreboard which are Financial; Customer; Process; Learning and Growth; goes hand in hand with that of what strategic planning is. With the strategic planning, you review the Strengths, Weaknesses, Opportunities, Threats and Trends business management would have to deal through its life cycle. With that being said, let us look at some of the actions and measurements being taken for the balanced scoreboard.
One of the first objectives to review is that of the financial perspective and the actions that will come with this. They are cost effective and competitive pricing. The measures that will be utilized to be remedied by getting the most for our money without getting too cheap that it can extremely noticeable that the item or product is not made with quality. It is realized that the revenue that is brought in from the business is partly used for the products that were bought for the business. Keeping this in mind, the pricing of admissions, products, and refreshments offered, we will stay competitive but making sure that we are charging an amount that will be able to bring in revenue of approximately five thousand by the end of the month.
In the next objective to be reviewed is the Customer perspective which deals with that of what the needs of the customers are. The actions to be dealt with are customer satisfaction and customer safety. The way satisfaction will be measured will be by utilizing the surveys such as the when the families are checked out on the way out of the door, they will be asked one question. The cashier/checkout will input this information that was relayed by the customer. It will go into a bank which will eventually be listed in categories based on the amount of customers that wanted to see this be added, deleted, changed, enhanced, or decreased.
Another objective will be the Learning & Growth perspective which is the action of dealing with