Student handbook
Student
Information
Handbook
Revision: 9.11
Job Training Institute
Phone:
(03) 9212 3535 (Victoria)
(08) 8231 8312 (South Australia)
Email: contact@jti.edu.au
Website: http://jti.edu.au
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 1 of 53
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
About Job Training Institute .......................................................................................................................... 3
Contact details ................................................................................................................................................ 4
Administrative contacts .................................................................................................................................. 5
Courses offered .............................................................................................................................................. 5
CHC20112 Certificate II in Community Services ......................................................................................... 6
CHC30212 Certificate III in Aged Care......................................................................................................... 7
CHC30312 Certificate III in Home and Community Care ............................................................................. 8
CHC30712 Certificate III in Children's Services ........................................................................................... 9
CHC30812 Certificate III in Education Support .......................................................................................... 10
CHC40312 Certificate IV in Disability ........................................................................................................ 11
CHC40108 Certificate IV in Aged Care ...................................................................................................... 12
CHC40608 Certificate IV in Leisure and Health ......................................................................................... 13
CHC50908 Diploma of Children's Services (Early childhood education and care) ..................................... 14
BSB20107 Certificate II in Business (superseded) ...................................................................................... 16
BSB30110 - Certificate III in Business (superseded).................................................................................. 17
BSB50207 Diploma of business .................................................................................................................. 18
HLT51612 Diploma of Nursing ................................................................................................................... 19
Short courses ................................................................................................................................................ 21
HLTFA311A Apply First Aid ................................................................................................................................................................... 21
Medication for Personal Care Attendants .................................................................................................................................................. 21
22099VIC Course in First Aid Management of Anaphylaxis .................................................................................................................... 21
2024VIC Emergency Management of Asthma in the Workplace .............................................................................................................. 21
HLTFS207C - Follow basic food safety practices ..................................................................................................................................... 21
HLTHSE204D - Follow safe manual handling practices ........................................................................................................................... 22
HLTIN301C Comply with infection control policies and procedures........................................................................................................ 22
19.
Assessment guidelines ................................................................................................................................. 23
What is a Unit of Competency? ................................................................................................................................................................. 23
Assessment ................................................................................................................................................................................................ 23
Assessors ................................................................................................................................................................................................... 23
Students who miss an assessment .............................................................................................................................................................. 24
Flexible Forms of Assessment ................................................................................................................................................................... 24
Resubmission of Assessments ................................................................................................................................................................... 24
Training Arrangements .............................................................................................................................................................................. 24
Misplaced or Lost Assessments ................................................................................................................................................................. 24
20.
Price list ....................................................................................................................................................... 25
Main Course Fee for Service (Self Funding) ............................................................................................................................................. 25
Main Course Fee (Skills Victoria - Government Funding) ........................................................................................................................ 27
Short Courses ............................................................................................................................................................................................ 30
21.
Fees & charges policy .................................................................................................................................. 31
All students................................................................................................................................................................................................ 31
Government Funded Students.................................................................................................................................................................... 31
22.
23.
Payment conditions ...................................................................................................................................... 31
Refund policy ............................................................................................................................................... 32
Methods of Payment .................................................................................................................................................................................. 32
24. Language, literacy and numeracy assessment .............................................................................................. 33
25. Student Support Policy................................................................................................................................. 33
26. Code of practice, rights and responsibilities ................................................................................................ 36
27. Classroom behaviour .................................................................................................................................... 38
28. Smoking ....................................................................................................................................................... 39
29. Misconduct ................................................................................................................................................... 39
30. Work placement ........................................................................................................................................... 39
31. Student records and privacy ......................................................................................................................... 40
32. Access to records ......................................................................................................................................... 41
33. Statement of attainment................................................................................................................................ 41
34. Retention of training and assessment information ....................................................................................... 41
35. Recognition of prior learning ....................................................................................................................... 42
36. Recognition of qualifications and statements of attainment issued by other RTOs (credit transfers) .......... 44
37. Discrimination policy ................................................................................................................................... 44
38. Legislation relating to your studies .............................................................................................................. 44
39. Alcohol and illegal drugs: ............................................................................................................................ 45
40. Student workplace health and safety procedures.......................................................................................... 45
STUDENT COMPLAINTS................................................................................................................................... 46
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 2 of 53
24.1 What are Complaints? .................................................................................................................................. 46
24.2 Procedure ..................................................................................................................................................... 46
41. Student personal safety ................................................................................................................................ 48
42. Student complaints ..................................................................................................................................... 49
What are Complaints? .......................................................................................................................................... 49
Procedures ............................................................................................................................................................ 49
43. Appeals against assessment outcomes ...................................................................................................... 51
44. Plagiarism, Cheating and Collusion ............................................................................................................. 52
45. Student withdrawal policy............................................................................................................................ 52
1.
About Job Training Institute
Job Training Institute (JTI) is a registered training organisation and we specialise in providing quality training in nationally recognised qualifications.
Being a Registered Training Organisation means our training programs are nationally recognised and comply with the VET Quality Framework. The quality of our training is rigorously monitored and audited to ensure we provide a high standard of quality service.
What distinguishes us from other RTOs:
Flexibility – Job Training Institute offers flexibility to students through blended learning of face-to-face and online modes. All our students have the choice of combining the two modes of learning.
Work Placement – Job Training Institute facilitates work placement for its students and a work placement coordinator is always available to assist students with any work placement issues and employment.
Student Support – Our trainers are always available and willing to assist students with their studies and assignments via several methods ranging from chat, email, phone calls, and appointments. Job Training Institute offers students weekly live online classes moderated by our skilled and seasoned trainers. We provide students with support in planning their individual learning plans.
Please read all the information contained in this book thoroughly. If you require further information not found in this booklet please ask a JTI staff member.
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 3 of 53
2.
Contact details
Dandenong Head Office: Melbourne Office (South Eastern Suburbs)
Physical address: Level 5 Plaza Business Centre, 26 McCrae Street, Dandenong VIC 3175
Email address: info@jti.edu.au
Telephone Number: (JTI) | (03) 9212 3535
Mobile Number: 0434378860
Fax: (03) 9792 1974
Mount Waverley: Melbourne Office (Eastern Suburbs)
Physical address: Suite 3, Level 2, 255 Blackburn Road, Mount Waverley, 3149
Email address: admin.mw@jti.edu.au
Telephone Number: (03) 9802 9697 | (03) 9803 7627
Mobile number: 0401173544
Fax: (03) 9802 6548
Sunshine: Melbourne Office (Western Suburbs)
Physical address: Suite 4, Level 1, 25-29 Devonshire Road, Sunshine, 3020
Email address: admin.sun@jti.edu.au
Telephone Number: (03) 9364 9442
Mobile number: 0412431092
Adelaide Office: CBD
Physical address: Level 3, 118 King William St, Adelaide, SA 5000
Email address: info.sa@jti.edu.au
Telephone Number: (08) 8231 8312
Mobile Number: 0400419413
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 4 of 53
3.
Administrative contacts
Mount Waverley students: admin.mw@jti.edu.au
Sunshine students: admin.sun@jti.edu.au
Dandenong students: info@jti.edu.au
Adelaide students: info.sa@jobinstitute.com.au
Interstate student contacts: contact@jti.edu.au
4.
Courses offered
Job Training Institute offers the following courses:
CHC Training Package
CHC20112 Certificate II in Community Services
CHC30212 Certificate III in Aged Care
CHC30312 Certificate III in Home and Community Care
CHC30712 Certificate III in Children’s Services
CHC30812 Certificate III in Education Support
CHC40312 Certificate IV in Disability
CHC10108 Certificate I in Work Preparation (Community services)
CHC40108 Certificate IV in Aged Care
CHC40608 Certificate IV in Leisure and Health
CHC50908 Diploma of Children's Services (Early childhood education and care)
HLT07 - Health Training Package
HLT51612 Diploma of Nursing (Enrolled-Division 2 nursing)
BSB07 Training Package
BSB20107 Certificate II in Business
BSB30110 Certificate III in Business
BSB50207 Diploma of Business
Units of Competency
HLTFA311A Apply First Aid
Medication for PCA course has 2 Units namely:
HLTAP301B Recognise healthy body systems in a health care context
CHCCS305B Assist clients with medication
HLTFS207B Follow basic food safety practices
HLTHSE204D Follow safe manual handling practices
HLTIN301B Comply with infection control policies and procedures
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 5 of 53
Accredited Courses
22099VIC Course in First Aid Management of Anaphylaxis
22024VIC Course in Emergency Management of Asthma in the Workplace
5.
CHC20112 Certificate II in Community Services
CORE
CHC20112 Certificate II in Community Services
5
ELECTIVES
6
TOTAL
11
No
Unit Code & Unit Name
Type
1
CHCCS211B Prepare for work in the community sector
(Core)
2
CHCCOM201C Communicate with People accessing the services of the organisation
(Core)
3
CHCORG201C Follow policies, procedures and programs of the organisation
(Core)
4
CHCORG202C Work with others
(Core)
5
HLTWHS200A Participate in WHS processes
(Core)
Electives Units:
6
CHCIC201B Communicate with children
(Elective)
7
BSBCMM201A Communicate in the workplace
(Elective)
8
HLTFA311A Apply first aid
(Elective)
9
HLTFS207C Follow basic food safety practices
(Elective)
10
CHCDIS220B Prepare for disability work
(Elective)
11
CHCADMIN201D Undertake basic administrative duties
(Elective)
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 6 of 53
6.
CHC30212 Certificate III in Aged Care
CORE
CHC30212 Certificate III in Aged Care
10
ELECTIVES
4
No
Unit Code & Name
1
CHCAC317A
Support older People to maintain their independence
CHCAC318B
Work effectively with older People
CHCAC319A
Provide support to People living with dementia
CHCCS411C
Work effectively in the community sector
CHCICS301B
Provide support to meet personal care needs
CHCICS302B
Participate in the implementation of individualised plans
CHCICS303A
Support individual health and emotional well being
CHCWHS312A
Follow WHS safety procedures for direct care work
CHCPA301B
Deliver care services using a palliative approach
HLTAP301B
Recognise healthy body systems in a health care environment
CHCINF408C
Comply with information requirements of the aged care and community care sectors HLTIN301C
Comply with infection control policies and procedures
CHCCS305C (for face to face students)
Assist clients with medication
CHCCOM403A (for online students)
Use targeted communication skills to build relationships
HLTHIR403C
Work effectively with culturally diverse clients and co- workers
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Revision: 9.11
© Job Training Institute
TOTAL
14
Core/Elective
Revision date: 04 Nov 2013
Core
Core
Core
Core
Core
Core
Core
Core
Core
Core
Elective
Elective
Elective
Elective
Elective
Next Review: 04 Nov 2014
Page 7 of 53
7.
CHC30312 Certificate III in Home and Community Care
CORE
CHC30312 Certificate III in Home and Community Care
9
No
Unit Code & Name
1
CHCAC318B
Work effectively with older People
CHCAC319A
Provide support to People living with dementia
CHCCS411C
Work effectively in the community sector
CHCDIS301C
Work Effectively with people with a disability
CHCHC311C
Work effectively in home and community care
CHCICS301B
Provide support to meet personal care needs
CHCICS302B
Participate in the implementation of individualised plans
CHCICS304B
Work effectively with carers
CHCWHS312A
Follow safety procedures for direct care work
CHCRH404B
Plan, implement and monitor leisure and health programs
CHCICS409A
Recognise and respond to suspected abuse of vulnerable people
CHCDIS302A
Maintain an environment to empower people with disabilities
HLTFA311A
Apply First Aid
HLTHIR403C
Work effectively with culturally diverse clients and co- workers
2
3
4
5
6
7
8
9
10
11
12
13
14
Revision: 9.11
© Job Training Institute
ELECTIVES
5
TOTAL
14
Core/Elective
Revision date: 04 Nov 2013
Core
Core
Core
Core
Core
Core
Core
Core
Core
Elective
Elective
Elective
Elective
Elective
(Compulsory)
Next Review: 04 Nov 2014
Page 8 of 53
8.
CHC30712 Certificate III in Children's Services
CORE
CHC30712 Certificate III in Children’s Services
ELECTIVES
11
4
TOTAL
15
No
Unit Code & Name
Core/Elective
1
CHCCHILD401B Identify and respond to children and young People at risk
Core
2
CHCCN301C Ensure the health and safety of children
Core
3
CHCCN302A Provide care for children
Core
4
CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner
Core
5
CHCCS400C Work within a relevant legal and ethical framework
Core
6
CHCFC301A Support the development of children
Core
7
CHCIC301E Interact effectively with children
Core
8
CHCPR301C Provide experiences to support children’s play and learning
Core
9
CHCPR303D Develop understanding of children’s interests and developmental needs
Core
10
HLTFA311A Apply first aid
Core
11
HLTWHS300A Contribute to WHS Processes
Core
Electives Units:
12
CHCCN305B Provide care for babies
Elective
13
CHCFAM503B Work with a child focused approach
Elective
14
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elective
15
CHCPR502E Organise experiences to facilitate and enhance children’s development Elective
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 9 of 53
9.
CHC30812 Certificate III in Education Support
CORE
ELECTIVES
TOTAL
CHC30812 Certificate III in Education Support
8
6
14
No
Unit Code & Name
Core/Elective
1
CHCCHILD301B Support behavior of children and young people
Core
2
CHCEDS301B Comply with legislative, policy and industrial requirements in the education environment
Core
3
CHCEDS303A
Core
4
CHCEDS312A
5
CHCEDS313B
Communicate with students
Core
6
CHCEDS314B
Work effectively in an education team
Core
7
CHCEDS316B
Comply with school administrative requirements
Core
8
HLTWHS300A Contribute to WHS Processes
Contribute to student education in all developmental domains
Work with diversity in the education environment
Core
Core
Electives Units:
9
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elective
10
CHCCHILD401B Identify and Respond to Children and Young people at Risk
Elective
11
CHCCN301C Ensure the health and safety of children
Elective
12
CHCCN302A Provide care for children
Elective
13
CHCIC301E Interact effectively with children
Elective
14
HLTFA311A Apply First Aid
Elective
Revision: 9.11
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Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 10 of 53
10. CHC40312 Certificate IV in Disability
CORE
CHC40312 Certificate IV in Disability
ELECTIVES
10
No
Unit Code & Name
1
CHCCS400C
Work within a relevant legal and ethical framework
CHCCS411C
Work effectively in the community sector
CHCDIS301C
Work effectively with People with a disability
CHCDIS302A
Maintain an environment to empower People with disabilities
CHCDIS405A
Facilitate skills development and maintenance
CHCDIS410A
Facilitate community participation and inclusion
CHCDIS411A
Communicate using augmentative and alternative communication strategies CHCICS402B
Facilitate individualised plans
CHCICS404B
Plan and provide advanced behaviour support
HLTWHS300A
Contribute to WHS processes
2
3
4
5
6
7
8
9
10
5
TOTAL
15
Core/Elective
Core
Core
Core
Core
Core
Core
Core
Core
Core
Core
Electives Units
11
12
13
14
15
CHCICS401B
Facilitate support for personal care needs
CHCAD401D
Advocate for clients
HLTFA311A
Apply First Aid
CHCDIS404C
Design procedures for support
HLTHIR403C
Work effectively with culturally diverse clients and co-workers
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Elective
Elective
Elective
Elective
Elective
Next Review: 04 Nov 2014
Page 11 of 53
11. CHC40108 Certificate IV in Aged Care
Successful completion of this course requires the fulfilment of 15 units of study: 10 compulsory units and 5 elective units.
CORE
CHC40108 Certificate IV in Aged Care
ELECTIVES
10
5
TOTAL
15
No
Unit Code & Name
1
Core
3
CHCAC412B Provide services to older people with complex needs
(Note pre-requisite CHCAC318B)
CHCAC416A Facilitate support responsive to the specific nature of dementia CHCAC417A Implement interventions with older people at risk of falls
4
CHCAD401D Advocate for clients
Core
5
CHCCS400C Work within a relevant legal and ethical framework
Core
6
CHCICS401B Facilitate support for personal care needs
Core
7
CHCICS402B Facilitate individualised plans.
Core
8
CHCINF403E Coordinate information systems
Core
9
CHCNET404B Facilitate links with other services
Core
10
CHCORG406C Supervise work
Core
2
Core/Elective
Core
Core
Electives Units
11
CHCWHS312A Follow WHS safety procedures for direct care work
Elective
12
CHCCOM403A Use targeted communication skills to build relationships HLTHIR403C Work effectively with culturally diverse clients and coworkers
HLTAP401B Confirm physical health status
Elective
CHCRH404B Plan, implement and monitor leisure and health programs Elective
13
14
15
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Elective
Elective
Next Review: 04 Nov 2014
Page 12 of 53
12. CHC40608 Certificate IV in Leisure and Health
Successful completion of this course requires the fulfilment of 16 Units of Study: 11 compulsory and
5 elective.
CORE
CHC40608 Certificate IV in Leisure and Health
ELECTIVES
11
5
TOTAL
16
No
Unit Code & Name
1
Core
2
CHCCOM403A Use targeted communication skills to build relationships CHCCS400C Work within a relevant legal and ethical framework
3
CHCCS401C Facilitate responsible behaviour
Core
4
CHCICS405B Facilitate groups for individual outcomes
Core
5
CHCORG405E Maintain an effective work environment
Core
6
CHCRH401C Work effectively in the leisure and health industry
Core
7
CHCRH402B Undertake leisure and health programming
Core
8
CHCRH404B Plan, implement and monitor leisure and health programs CHCRH405B Plan leisure and health programs for clients with complex needs CHCRH406A Apply knowledge of human behaviour in leisure activity programs CHCRH407A Apply sociological concepts to leisure and health
Core
9
10
11
Core/Elective
Core
Core
Core
core
Electives Units
12
CHCWHS312A Follow WHS safety procedures for direct care work
Elective
13
HLTAP401B Confirm physical health status
Elective
14
Elective
15
HLTHIR403C Work effectively with culturally diverse clients and coworkers
HLTFA311A Apply first aid
16
CHCAC319A Provide support to People living with dementia
Elective
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
Elective
Next Review: 04 Nov 2014
Page 13 of 53
13. CHC50908 Diploma of Children's Services (Early childhood education and care)
Entry requirements
To gain entry into CHC50908 Diploma of Children's Services (Early childhood education and care) candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:
CHCCHILD401B Identify and respond to children and young People at risk
CHCCN301C Ensure the health and safety of children
CHCCN302A Provide care for children
CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner
CHCCN305B Provide care for babies
CHCCS400C Work within a relevant legal and ethical framework
CHCFC301A Support the development of children
CHCIC301E Interact effectively with children
CHCPR301C Provide experiences to support children’s play and learning
CHCPR303D Develop understanding of children’s interests and developmental needs
HLTFA311A Apply first aid
HLTWHS300A Contribute to WHS processes
CORE
CHC50908 Diploma of Children’s Services (Early Childhood
Education and Care)
ELECTIVES
13
5
TOTAL
18
No
Unit Code & Name
1
CHCCN511B Establish and maintain a safe and healthy environment for children Core
2
CHCFC502A Foster physical development in early childhood
Core
3
CHCFC503A Foster social development in early childhood
Core
4
CHCFC504A Support emotional and psychological development in early childhood Core
5
CHCFC505A Foster cognitive development in early childhood
Core
6
CHCFC506A Foster children's language and communication development
Core
7
CHCIC501B Manage children's services workplace practice to address regulations and quality assurance
Core
8
CHCIC510A Establish and implement plans for developing cooperative behaviour Core
9
CHCIC512A Plan and implement inclusion of children with additional needs
Core
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Core/Elective
Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 14 of 53
10
CHCPR502E Organise experiences to facilitate and enhance children's development Core
11
CHCPR509A Gather, interpret and use information about children
Core
12
CHCPR510B Design, implement and evaluate programs and care routines for children Core
13
CHCRF511A Work in partnership with families to provide appropriate care for children Core
Electives Units:
14
CHCIC511A Implement and promote inclusive policies and practices in children’s services
Elective
15
CHCFC507A Use music to enhance children’s experience and development
Elective
17
CHCPR614D Observe children’ and interpret observations (Note prerequisite: CHCPR509A)
Elective
17
CHCORG428A Reflect on and improve own professional practice
Elective
18
CHCFC508A Foster children’s aesthetic and creative development
Elective
Revision: 9.11
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Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 15 of 53
14. BSB20107 Certificate II in Business (superseded)
*This course is no longer on offer
CORE
BSB20107 Certificate II in Business
1
ELECTIVES
TOTAL
11
12
No
Unit Code & Name
Core/Elective
1
BSBOHS201A
Participate in OHS processes
(Core)
BSBCUS208A
Deliver a service to customers
BSBIND201A
Work effectively in a business environment
BSBINM201A
Process and maintain workplace information
BSBINN201A
Contribute to workplace innovation
BSBCMM201A
Communicate in the workplace
BSBITU201A
Produce simple word processed documents
BSBWOR202A
Organise and complete daily work activities
BSBWOR203A
Work effectively with others
BSBWOR204A
Use business technology
BSBFIA301A
Maintain financial records
BSBCMM301A
Process customer complaints
(Elective)
Elective units:
2
3
4
5
6
7
8
9
10
11
12
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
Next Review: 04 Nov 2014
Page 16 of 53
15. BSB30110 - Certificate III in Business (superseded)
*This course is no longer on offer
CORE
BSB30110 Certificate III in Business
1
ELECTIVES
TOTAL
11
12
No
Unit Code & Name
Core/Elective
1
BSBOHS301B
(Core)
Apply knowledge of OHS legislation in the workplace
Elective units:
2
3
4
5
6
7
8
9
10
11
12
BSBADM311A
Maintain business resources
BSBCMM301B
Process customer complaints
BSBCUS301B
Deliver and monitor a service to customers
BSBDIV301A
Work effectively with diversity
BSBFIA301A
Maintain financial records
BSBINM301A
Organise workplace information
BSBINN301A
Promote innovation in a team environment
BSBPRO301A
Recommend products and services
BSBWOR301B
Organise personal work priorities and development
BSBWRT301A
Write simple documents
CHCORG303C
Participate effectively in the work environment
Revision: 9.11
© Job Training Institute
Revision date: 04 Nov 2013
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
Next Review: 04 Nov 2014
Page 17 of 53
16. BSB50207 Diploma of business
TOTAL OF UNITS
BSB50207 Diploma of Business
8 Electives
No
UNIT CODE
UNIT DESCRIPTION
1
BSBADM504B
Plan and Review Administrative Systems
2
BSBCUS501C
Manage quality customer service
3
BSBHRM506A
Manage recruitment, selection and induction process
4
BSBWOR501B
Manage Personal work priorities and Professional Development
5
BSBADM502B
Manage Meetings
6
BSBRSK501A
Manage Risk
7
BSBPMG522A
Undertake project work
8
BSBMKG501B
Identify and evaluate marketing opportunities
Revision: 9.11
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Revision date: 04 Nov 2013
Next Review: 04 Nov 2014
Page 18 of 53
17.
HLT51612 Diploma of Nursing
Entry Requirements
1.
2.
3.
4.
5.
6.
7.
8.
For this qualification, applicants are required to have completed their Certificate III in
Aged Care or have completed secondary schooling (year 12) or have at least two years experience in a closely related field or mature age entry.
All applicants must pass the literacy and numeracy assessment and attend an interview.
VETASSES preparation sessions will be offered for a competitive fee to interested JTI applicants. Interviews will be organised for all prospective students who have passed the VETASSESS.
Prospective students must be physically and mentally fit to provide nursing care and must be a fit and proper person to be eligible for registration with AHPRA
Applicants must have a current National Police Clearance for the Clinical Placement
Depending on the chosen elective units, a Working with Children Permit will be required.
Successful applicants must have up to date Immunisations as per the Departments of
Health requirements, prior commencing the Clinical Placement.
CORE
HLT51612 Diploma of Nursing
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
21
ELECTIVES
5
Unit Code & Name
HLTWHS300A Contribute to WHS processes
HLTIN301C
Comply with Infection Control policies and procedures
HLTFA311A
Apply first aid
HLTEN502B
Apply effective communication skills in nursing practice
HLTEN503B
Contribute to client assessment and developing nursing care plans
HLTEN401B
Work in the nursing profession
HLTAP401B
Confirm physical health status
HLTEN515B
Implement and monitor nursing care plan for older clients
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
HLTAP501C
Analyse health information
HLTEN509B
Apply legal and ethical parameters to nursing practice
HLTEN506B
Apply principles of wound management in the clinical environment
HLTEN516B
Apply understanding of the Australian health care system
Implement and monitor nursing care for clients with chronic health
HLTEN513B
problems.
Implement and monitor nursing care for consumers with mental
HLTEN510B
health problems
HLTEN508B
Apply reflective practice, critical thinking and analysis in health
HLTEN507C
Administer and monitor medications in a work environment
HLTHIR403C
Work effectively with culturally diverse clients and co-workers
HLTEN504C
Implement and evaluate a plan of nursing care
Implement and monitor nursing care for clients with acute health
HLTEN512B
problems
HLTEN505C
Contribute to the complex nursing care of clients
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TOTAL
26
Core/Elective
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
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Elective Units
22 TAEDEL401B
23 HLTEN514B
24 HLTEN520B
25 HLTEN511B
26
HLTEN519C
Plan and organise group-based learning
Apply research skills within a contemporary health environment
Contribute to the care of mothers and babies
Provide nursing care for client requiring palliative care
Administer and monitor intravenous medication in the nursing environment Revision: 9.11
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(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
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18.
Short courses
HLTFA311A Apply First Aid
Recommended for every qualification
No
Unit Name
1
HLTCPR211A Perform CPR
2
HLTFA211A Provide basic emergency life support
Medication for Personal Care Attendants
Recommended for
CHC30212 - Certificate III in Aged Care,
CHC30312 - Certificate III in Home and Community Care, and
CHC40312 - Certificate IV in Disability
TOTAL OF UNITS
Medication for Personal Care Attendants
2
No
Unit Name
1
2
CHCCS305C - Assist clients with medication
HLTAP301B - Recognise healthy body systems in a health care context
22099VIC Course in First Aid Management of Anaphylaxis
Necessary for CHC30708 Cert III in Children’s Services
No
Unit Name
1
22099VIC Course in First Aid Management of Anaphylaxis
2024VIC Emergency Management of Asthma in the Workplace
Necessary for CHC30708 Cert III in Children’s Services
No
Unit Name
1
22024VIC Emergency Management of Asthma in the Workplace
HLTFS207C - Follow basic food safety practices
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTFS207C Food Safety Practices
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HLTHSE204D - Follow safe manual handling practices
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTHSE204D Follow Safe Manual Handling Practices
HLTIN301C Comply with infection control policies and procedures
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTIN301C Comply with Infection Control Policies and Procedures
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Assessment guidelines
19.
What is a Unit of Competency?
A unit of competency specifies the knowledge and skills and the application of that knowledge and skills, to the standard of performance expected in the workplace. A unit of competency is the smallest unit that can be assessed and recognised. Units of competency must be adhered to in training and assessment to ensure consistency of outcomes.
Assessment
Assessment is the process of collecting evidence and making judgements on the extent and nature of performance and other requirements, as described in a set of standards, or learning outcomes, resulting in a judgement of whether or not competency has been demonstrated.
An effective and objective assessment is the key to the successful implementation of competency standards in the workplace and in education. This is the judgement of performance and knowledge against the relevant industry competency standards.
Assessment is carried out by the comparison of a candidate's evidence of skills and knowledge, against the requirements of the standards.
Assessors
The role of an assessor is to objectively assess and judge a candidate's evidence against a set of standards. In order to do this effectively, an assessor must have a sound knowledge of, and be skilled in the relevant industry area they are assessing. At JTI, we ensure this is the case by insisting that every trainer has at least 2 years industry experience in the area they are assessing. Their industry experience is expected to be current at the time of assessing.
In addition, at JTI, every trainer/assessor must have completed either:
A Certificate IV in Training and Assessment (TAA40104) or Certificate IV in Training and
Assessment (TAE40110) from the Training and Assessment Package. As of 1st of July 2013, every Trainer/Assessor must have Certificate IV in Training and Assessment (TAE40110).
is expected to work in the Industry in which they are training
has to remain current with the VET industry.
As part of their role, trainers/assessors must:
Interpret and understand the criteria
Ensure that evidence meets the standards with a minimum of 2 forms of evidence
Ensure that evidence is valid, authentic, reliable, consistent, current and sufficient
Use expertise to make fair and objective judgements.
The training and ongoing professional development of assessors must include such areas as:
Roles, responsibilities and ethics
Procedural and administrative duties
Performance and knowledge evidence gathering and presentation
Interpretation and usage of standards
Selecting and using appropriate methods of assessment
Requirements regarding processing and recording of results, progress and feedback.
It is crucial that trainers/assessors always understand and practice fair, objective, unbiased and flexible assessment processes.
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Students who miss an assessment
Students who miss any class test must sit that test within 48 hours unless unable due to medical reasons. The test, if missed due to a medical condition will be given on agreement between the assessor, student and JTI.
Flexible Forms of Assessment
JTI has facilities to provide flexible forms of assessment for students in proven extenuating circumstances. The student should indicate their requirements in their training plan on enrolment or must apply in writing to the assessor with details of their circumstances. The assessor will assess the application and the student will be notified accordingly.
Resubmission of Assessments
If a student is not assessed as satisfactory on their first assessment submission the y will receive 2 more opportunities to resubmit at Certificate level and one more opportunity at Diploma level. If a student is still not assessed as satisfactory, they will be required to go through the JTI Student at
Risk Support Management Process with their Trainer/Assessor.
Training Arrangements
All courses have blended delivery which combines face-to-face classes, workplace training, online learning and self-paced study. Students are able to choose which of the training modes they would like to utilise to best suit their learning style. The workplace training component is not optional for most courses.
Assessments are submitted via the online learning system, manually in class or at a JTI campus.
Support is provided for online sessions through email, chat line, live classes and telephone.
Misplaced or Lost Assessments
If you are posting your assignments, take copies prior to posting. JTI will not take any responsibility for lost assignments sent by post. If you would like a copy of your assignments, take a copy before submitting to JTI. JTI keeps all assignments submitted to us for audit purposes, they cannot be returned to the student.
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20.
Price list
Main Course Fee for Service (Self Funding)
NAME OF COURSE & CODE
Self-Funded Student
Normal Price
With 10% Discount***
Registrati on Fee
0
Tuition Fee Total
Course Fee
$395
$395
Registratio n Fee
N/A
Tuition Fee
Total Cost
N/A
N/A
CHC20112 Certificate II in
Community Services Blended
Online and Face to Face
$500
$800
$1300
$1000
$170
(payment
on the next fortnight) $1170
CHC30212 Certificate III in Aged
Care Blended Online and Face to
Face
$450
$1950
$1000
$775
$1755
CHC30312 Certificate III in Home and Community Care Blended
Online and Face to Face
$450
$1000
$377.5 x 2
(every
fortnight)
$775
$1755
Dual Qualification: CHC30212
Certificate III in Aged Care and
CHC30312 Certificate III in Home and Community
$450
$1000
$377.5 x 2
(every
fortnight)
$980
$1980
CHC10108 Certificate I in Work
Preparation (Community Services)
Blended Online and Face to Face
CHC30712 Certificate III in
Children’s Services Blended Online and Face to Face
CHC30812 Certificate III in
Education Support
Face to Face
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$400x2
(monthly)
$1500
$500x3
(monthly)
$1500
$1950
$500x3
(monthly)
$1750
$2200
$437.50x4
(monthly)
$450
$1500
(every fortnight) $1950
$1000
$775
$1755
$1000
$377.5 x 2
(every
fortnight)
$775
$1755
$500x3
(monthly)
$450
$1500
$1950
$500x3
(monthly)
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$377.5 x 2
(every
fortnight)
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NAME OF COURSE & CODE
Dual Qualification: CHC30712 certificate III in Children’s Services and CHC30812 Certificate III in
Education Support
Normal Price
Registrati Tuition Fee on Fee
$450
$1500
Self-Funded Student
With 10% Discount
Total
Registratio Tuition Fee
Course Fee n Fee
$1950
$1000
$775
$500x3
(monthly)
Total Cost
$1755
$377.5 x 2
(every
fortnight)
Blended Online and Face to Face
CHC40108 Certificate IV Aged Care
$450
$1850
$2300
$1000
$1070
$2070
$1000
$535 x 2
(every
fortnight)
$1070
$2070
$1000
$535 x 2
(every
fortnight)
$1070
$2070
$3800
+$150 for books $1000
$535 x 2
(every
fortnight)
$2420
$2800
$1000
$484 x 5
(every
fortnight)
$1520
$462.5x4
(monthly)
CHC40312 Certificate IV in
Disability
$450
$2300
$462.5x4
(monthly)
Blended Online and Face to Face
CHC40608 Certificate IV in Leisure and Health Face to Face
$1850
$450
$1850
$2300
$462.5x4
(monthly)
CHC50908 Diploma of Children’s
Services (Early childhood education and care)
$450
$558.35x6
(monthly)
Blended Online and Face to Face
BSB50207 Diploma of Business
$450
Blended Online and Face to Face
HLT51612 Diploma of Nursing
(Enrolled/Division 2 nursing) $3350
$2350
$470x5
(monthly)
-$1500
$18000
$19500
N/A
+ $1000 for books -
$380 x 4
(every
fortnight)
N/A
$3420+
$150 for books $2520
N/A
***10% discount offer is eligible for self-funded students who pay $1000 tuition fee upfront
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Main Course Fee (Skills Victoria - Government Funding)
NAME OF COURSE & CODE
Government Funded Student^
Without
Concession (per scheduled hours)
Without
Concession
(per calendar year)
CHC10108 Certificate I in Work Preparation
(Community Services)
$0
$0
With
Concession (per calendar year)
20% of Normal
Fee
$0
CHC20112 Certificate II in Community Services
Blended Online and Face to Face
CHC30212 Certificate III in Aged Care Blended
Online and Face to Face
CHC30312 Certificate III in Home and Community
Care Blended Online and Face to Face
Dual Qualification: CHC30212 Certificate III in Aged
Care and CHC30312 Certificate III in Home and
Community
$0.90
$232
$46
$0.25
$136.25
$27.25
$0.25
$154.50
$30.90
$0.25
$230.75
$46.15
$0.25
$168.25
$33.65
$0.25
$134.50
$26.90
$0.25
$230.75
$46.15
$0.20
$165
$33
$0.20
$153.60
$30.72
$0.20
$165
$33
$0
$0
+ $150 for books
N/A
$4
$1800
N/A
$4.55
$6500
N/A
Blended Online and Face to Face
CHC30712 Certificate III in Children’s Services
Blended Online and Face to Face
CHC30812 Certificate III in Education Support
Face to Face
Dual Qualification: CHC30712 certificate III in
Children’s Services and CHC30812 Certificate III in
Education Support
Blended Online and Face to Face
CHC40108 Certificate IV Aged Care
CHC40312 Certificate IV in Disability
Blended Online and Face to Face
CHC40608 Certificate IV in Leisure and Health Face to Face
CHC50908 Diploma of Children’s Services (Early childhood education and care)
Blended Online and Face to Face
BSB50207 Diploma of Business
Blended Online and Face to Face
HLT51612 Diploma of Nursing (Enrolled/Division 2
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nursing)
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^
*
*
*
*
*
This Training is delivered with Victorian and Commonwealth Government funding
Please see the table on the next page for concession card holders
The student tuition fee is indicative only and subject to change given individual circumstances at enrolment.
Additional fees may apply such as student services and amenities fees.
Fees are for tuition in Victoria only - a materials fee applies for some courses. Indicative hours are a guide only and depend on the elective units of competency chosen by an individual.
Fees are subject to change without notice.
Job Training Institute offers flexible and customised training and support, please contact us to discuss your individual needs.
**** Concession Cards approved by Skills for Victoria are (based on Skills Victoria website 26 June
2011, http://www.skills.vic.gov.au/get-training/fees/concessions):
Commonwealth Health Care Card holders, and their dependent children and dependant spouses Pensioner Concession Card holders, and their dependent children and dependant spouses
Veteran’s Gold Card holders (but not their dependants)
For students who would like to apply for Recognised Prior Learning (RPL), please contact us for details and prices.
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Short Courses
NAME OF COURSE & CODE
Self-Funded Student
Government Funded
Student (Start from
June 2011)
22099VIC Course in First Aid Management of
Anaphylaxis
$60
$60
22024VIC Emergency Management of Asthma in the Workplace
$60
$60
HLTFA311A Apply First Aid
$120
$120
Medication for Personal Care Attendants (PCA)
$350 ($300 if student has done HLTAP301B prior) $350 ($300 if student has done HLTAP301B prior) HLTFS207C Food Safety Practices
$100
$100
HLTHSE204D - Follow safe manual handling practices $150
$150
HLTIN301C Comply with infection control policies and procedures
$100
$100
Work safely in the construction industry
$150
$150
(CHCCS305C - Assist clients with medication
& HLTAP301B - Recognise healthy body systems in a health care context)
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Fees & charges policy
21.
All students
1.1 Students and persons seeking to enrol in a course with Job Training Institute are advised of all fees and charges associated with a course, including tuition fees, administration fees, materials fees and any other charges, on the relevant course fact sheet, on Job Training
Institute’s website and in this handbook.
1.2 Unless otherwise specified, tuition fees include the cost of all compulsory training and assessment materials. Any optional textbooks and materials that may be recommended but not required for completion of the course are not included in course fees and will be an additional cost should the student wish to purchase such materials.
1.3 The original certificate or statement of attainment is included in the course fee, however for reissuing of a certificate or statement of attainment, an additional fee will be incurred at the rate provided in this handbook or as published at the time of request.
1.4 RPL will be charged per unit as per price list above.
1.5 No certificates or statements of attainment will be issued until all fees have been paid in full.
Government Funded Students
2.1. Services for government funded training to eligible participants are provided with funds made available by the various state Governments and Commonwealth Government.
2.2. Prior to a student enrolling in a government funded program, Job Training Institute will ensure that the person meets the eligibility criteria as outlined by their state.
2.3. All fees for government funded programs are charged as per the contracts with various
States.
2.4. Concession fee card holders are charged fees in line with the contracts JTI has with various
State Governments.
2.5. In South Australia (SA) some courses are free. At JTI the only free course in SA is CHC30312
Certificate III in Home and Community Care
2.6. Where a student completes a course in one year and then enrols in another course in a second year, additional fees for the second enrolment will apply in Victoria.
2.7. RPL will be charged in line with the Contracts JTI has with various State/Commonwealth
Governments.
Payment conditions
22.
Every student at Job Training Institute has to pay a registration fee upon enrolment which is not refundable. The tuition fee will be payable in arrears in installments, based on our price list and must be paid during the course. Total fees must be paid even if the student withdraws from the course.
Every student is required to sign a direct debit form for the tuition fee upon enrolment.
Additional Charges
Replacement Statement of Attainment (SOA)
$50.00
Replacement Certificate/Award
$50.00
Replacement Student Assessment Workbook
$100.00
Replacement CD (Reading Materials)
$50.00
Accessing personal information
$30.00
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23.
Refund policy
For Government Funded Students, all refunds will be provided in line with the instructions issued by the various State Governments and the Commonwealth.
Registration fees are non-refundable. JTI will refund full course fees (including the registration fee) made by a student if a course is cancelled by JTI or the course commencement date is postponed by more than 4 weeks, unless JTI can make alternative arrangements acceptable to the student.
Tuition fees are not payable in advance, however the fees must be paid as per the agreed schedule, otherwise the student may be refused entry to class and results to assessments. In cases of financial hardship, students are encouraged to consult with the JTI Accounts Officer.
A Student will be refunded tuition fees less registration fees if they notify JTI in writing, 14 days before the course commencement date.
Once a student has started the course, the total fees are payable to JTI, though a payment plan has been provided for. Note for online students, the start of the course indicates log in details have been dispatched to the student and the student has logged into the JTI online learning system.
If a student withdraws from the course (after they have started study), before all fees have been paid, the balance of fees becomes payable within 7 days of withdrawal.
JTI reserves the right to cancel any course at its own discretion. Should this occur, JTI will refund full course fees (including the registration fee) to anyone enrolled in the course.
Fees are current at the time of publication, but JTI may change such fees and conditions at any time.
Any such variation will apply to all new students enrolled from the specified date of approval of such changes. JTI may review and adjust its policies and procedures during the course of study and these variations will apply to all new students enrolled from the specified date of approval of such changes.
If JTI ceases operation before a student completes their study, JTI will endeavour to refund the tuition fees for which no statement of attainment or certificate has been achieved.
Methods of Payment
At JTI we accept a wide range of payment methods:
Cheque or money order
Cash
EFTPOS (telephone or in person)
PayPal (Fees and charges may apply)
Online credit card and debit card payments (Fees and charges may apply)
Direct deposits
Direct debit arrangements
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24.
Language, literacy and numeracy assessment
Prior to enrolment in a course, students will be required to complete a Language, Literacy and
Numeracy (LLN) Assessment which will be completed upon application.
This assessment is used to determine whether the student’s level of language, literacy and numeracy is sufficient to enable them to complete the course successfully.
The outcome of the LLN test will determine whether the student is suitable for enrolment. Potential students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks to work with them on skill development in the required area/s or will be referred to a course at JTI that suits their level of language, literacy and numeracy. This may mean starting at a lower AQF level than the student originally requested.
Where potential students have been referred to external support, they can reapply for enrolment once they have developed skills in the required area.
25.
Student Support Policy
Support Philosophy
JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:
The learning and support needs of all students is assessed upon entry into a program.
All students are aware of how to access the services they require to successfully complete their training and assessment program.
Feedback is collected about JTI's provision of support services and the feedback is systematically collated, analysed and used to improve training services.
Needs Identification
Student’s needs are identified upon entry into their course of study. Information to make this assessment is gathered through:
Information provided by the student on the application and/or enrolment forms.
Assessment of the formal Language, Literacy and Numeracy Skills Test which is given to each student upon commencement of the course.
Discussion with the student during their induction to the program.
Gathering information about each student’s prior formal and informal learning and encouraging them to seek recognition for this through the RPL process.
Developing an individual training plan for each student during the initial stages of a qualification. Learning Support
All students are provided with a range of learning support options and resources to help them achieve competency. This includes:
Mentoring from appropriately qualified JTI trainers/staff through face-to-face, email and/or telephone follow up
Support classes (Face to Face and/or online), email support as well as recorded classes. These may be optional depending on the student's course of study.
A range of short course training programs that may be complementary to full qualification courses.
Online support and simulations for some courses.
Computer and technology support.
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Referral to external support services.
Student Support
In order to protect the welfare of students and to ensure students have positive living, studying and working experiences, JTI:
Does not permit or require students to attend scheduled classes (including time allocated for self-paced or online studies) for more than eight (8) hours in any one day, unless there is a reasonable course-related reason to do so and the registering body has given specific written exemption which specifies the differing maximum hours for the course. Students will be notified where exemptions have been provided.
Does not permit or require full time students to attend scheduled classes prior to 8.00am and/or after 10.00pm (including time allocated for self-paced or online studies), unless there is a reasonable course-related reason to do so, for example, students on work placement in
Aged care facilities may start shifts at 7.00am due to the nature of the industry and may be asked to attend shifts that finish at 10.00pm. If a student has any issues with these times, they are to contact the JTI Work Placement Coordinator immediately.
Additional Support Services
JTI recognises that all people learn differently and acknowledge that some students may require additional support. Additional support will be provided for any students experiencing:
Disability and access issues
Language barriers
Language, literacy and numeracy issues
Any other issues that may affect their ability to achieve their training goals
Provision of additional support services will be provided where necessary to enable students to participate in the same way as any other individual regardless of whether or not support services have been required.
Where there is perceived difficulty in achieving learning goals, the trainer will discuss the issues with the student. The student will be provided with information about possible alternative pathways, additional tools and resources available and options and choices for accessing a support network.
The information provided will vary depending on the individual needs of the student. JTI has engaged the services of a qualified counsellor to assist any student that JTI staff are not able to deal with. External Support Services
JTI will provide students with contacts for special needs, such as the following external agencies:
AMES (Adult Multicultural English Service)
AMES is the largest provider of English language and Settlement services in Victoria, in addition to being a major supplier of specialist employment and training services in
Melbourne.
Dandenong: 03 87912401
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AMEP (Adult Migrant English Program)
The Adult Migrant English Program (AMEP) provides English lessons to eligible adult migrants. Ground floor, Casselden Place
2 Lonsdale Street
Melbourne Vic. 3000
Enquiries contact number: 13 18 81
Reading and Writing Hotline
Telephone: 1300 655 506
Website: http://www.literacyline.edu.au/index.html
For the price of a local call anywhere in Australia, the Hotline can provide the student with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.
Centrelink
Telephone: 13 10 21
Website: www.centrelink.gov.au
A student may be eligible for funding assistance if they are receiving one of the following: o o
ABSTUDY (course dependent)
o
AUSTUDY
o
Pensioner Supplement Allowance
Youth Allowance
Disability Rights Victoria
Telephone: 1800 462 480
Disability Rights Victoria is an advocacy organisation directed by People with a disability.
They work with and on behalf of adults with a disability.
They provide individual advocacy, information and support to People with a disability via their network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.
Student at Risk Performance Management Procedure
Purpose
This policy and procedure is to ensure that students requiring support will have a plan, showing clear direction for the student during the term of their training at JTI.
The student and their trainer will sign the Student at Risk Support Form and agree on the parameters to be met during the time of the process. Each party is to adhere to the agreed parameters and timeframes.
JTI training support service is available for all students who have questions or difficulties regarding their current training and their future career development.
JTI staffs are available to assist and will source information a student requires and thus refer a student to an appropriate internal or external service.
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Students are able to book an appointment with their trainer through office administrators and/or through trainer’s direct email.
JTI will respect any student's right to privacy. Any information disclosed will remain strictly confidential.
A student conversation through email and telephone call will be recorded in the student management system.
Student’s documents will be filed and uploaded in the JTI student management system.
26.
Code of practice, rights and responsibilities
As a Registered Training Organisation, Job Training Institute (JTI) is committed to ensuring that it provides training and assessment that is compliant with VET Quality Framework and all relevant legislations that will lead to nationally recognised qualifications. All staff recognise the rights of our clients and students in line with our code of practice.
Please note, it is mandatory that all students read and acknowledge having understood the code of practice before enrolling to study at Job Training Institute.
The following Code of Practice aims to formalise and assure students of JTI‘s commitment in terms of: -
Respecting and protecting their rights
Providing correct information, advice and support
Providing the most suitable course and pathway
Optimising learning outcomes
Promoting principles of access and equity
Regular evaluation of training and assessment delivery
Industry engagement to ensure relevance and national recognition of our qualifications
Assessing learner’s current skills and needs prior to enrolment
JTI’s promise and commitment to you the student:
-
We shall at all times respect and protect your rights. A complaints process is provided as part of our policies and procedures. Complaints, grievances, appeals and compliment procedures are provided and explained to the student at enrolment.
-
We shall be upfront with our students concerning the selection, enrolment and induction process which include: training locations, skills/knowledge required and training pathways. The enrolment process involves completion of an enrolment form in which personal and other relevant information is collected. This information is handled as per our confidentiality and privacy policy, a copy of which you receive before enrolment. The first class is always the induction class where the Code of Practice and other vital information about your study at JTI is discussed plus other business policies and procedures.
-
Course information is available in the form of booklets, flyers, brochures and factsheets; from staff and website.
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We shall publish and avail at all times, fees and charges pertaining to your learning at JTI. These fees and charges are also indicated on the factsheets, brochures, website and enrolment form.
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To ensure a positive learning environment is maintained, any student who engages in disruptive behaviour/activities shall be disciplined by being asked to leave the class and building.
Disruptive behaviours include: physical and/or verbal abuse, sexual harassment, continued absence from class, obscene gestures, continuous interruption of the trainer, disrespect to fellow students/trainers/staff and smoking in non-smoking areas.
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We provide support and assistance for Language, Literacy and Numeracy.
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We provide blended support and assistance through email, telephone cals, face to face, online support and staff assistance.
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JTI guarantees you as our student that once you have commenced study with us, you will have the opportunity to complete your study and receive your qualification.
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We also provide support in Recognition of Prior Learning (RPL) assessment in terms of; learning options, pre-course commencement interviews (telephone, face-to-face), and guidance on career options, training needs and gaps analysis. We also have information on RPL assessment on our website (http://jti.edu.au/rpl/)
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You will be provided with information on course cancellation and refund policy and procedures.
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Equal Educational Opportunity exists for all learners and no learner can be hindered from undertaking any course solely on the basis of their gender, race, ethnicity or religion.
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We shall assess your skills and needs prior to your enrolment and provide you with accurate and objective feedback.
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We shall maintain confidentiality and privacy of your personal information, unless authorised by law to disclose.
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You will receive services as detailed in your agreement with us.
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Training and assessment will be delivered by qualified trainers & assessors.
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We shall provide flexible learning and assessment methods
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Learner resources shall be updated regularly and in line with industry needs.
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Our marketing activities and information shall be ethical and accurate and in line with the Vet
Quality Framework.
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Prior to enrolment the student shall be informed of all costs which can be found in the JTI student handbook and on the JTI website.
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All JTI students and staff members have to comply with JTI Workplace Health and Safety policies and procedures.
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We shall provide support for learner’s special needs (language, culture, religion), where possible, as stipulated in the training plan.
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Your health, safety and general welfare as a student will be our priority.
27.
Classroom behaviour
All JTI students are expected to comply with the following rules of behaviour while enrolled at Job
Training Institute:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Demonstrate mutual respect for JTI staff, and fellow students
Turn off all mobile and paging devices during class times and examinations
Not eat or drink in classrooms
Prepare for each class by undertaking the required reading and completing all necessary tutorial or laboratory work
Attend all classes except when prevented by illness or exceptional circumstances. This is a courtesy to your fellow students, your trainers and in the best interest of your own academic progress Arrive at classes at the scheduled time; arriving late is disrespectful to trainers and fellow students Participate actively in learning activities
Avoid all forms of academic misconduct
Provide constructive feedback when evaluating courses and trainers/assessors
Refrain from activities that might negatively impact on other members of the Institute’s community Not write any part of your assessment in pencil
Be aware of your responsibilities within your courses and program of study
Any other rules of classroom behavior as determined by, and/or negotiated with, your trainer/assessor Student must wear their ID card within JTI premises
Avoid plagiarism, collusion and copying of assessments which will result in disciplinary action
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28.
Smoking
JTI wishes to ensure that all members of the Institute can enjoy a clean and smoke free environment. Smoking is not permitted within 5 meters of any building except in designated smoking areas on any JTI campus. All cigarette butts must be disposed of appropriately in the designated ashtrays or bins.
29.
Misconduct
JTI students who breach any of the guidelines outlined in this booklet may be considered to have engaged in official misconduct and will be asked to leave JTI premises and be disciplined as per JTI policies and procedures.
In addition, a student who engages in any of the following activities may also be considered to have engaged in misconduct where that student:
1.
2.
3.
4.
30.
Endangers the health or safety of any person at JTI
Unlawfully assaults, or attempt to assault another member of the JTI community
Engages in dishonest behavior e.g. stealing
Damages or abuses JTI property
Work placement
Most courses offered at JTI have a work placement component.
The JTI Work Placement Coordinator, the trainers and JTI students will work collaboratively to obtain work placement.
JTI will take out necessary insurance to cover such students while working as voluntary staff in a third party facility.
For a student to qualify for work placement they will need to comply with the work placement guidelines provided to them and liaise with their trainer. It is the responsibility of the student to organise their time to fit within the working hours offered by the work placement facility. The duration of work placement varies between courses and from state to state; generally, 100-150 hours for Certificate III and 150-200 hours for a Certificate IV. After a student has completed their hours of work placement, if they are deemed not yet satisfactory by a JTI assessor, they may be required to undertake extra work placement hours, until deemed satisfactory.
Before the student attends work placement, they are required to meet with the JTI Work
Placement Coordinator (WPC) and ensure all items on the work placement checklist are covered. The WPC will further explain JTI’s expectation when the student is at work placement. Every student must sign acceptance of work placement conditions.
The work placement and third party books will be issued to the student to take to the work placement facility. The supervisor of the student will sign off the Third Party report and the
Trainer/Assessor will sign off the Work Placement book.
A satisfactory work placement book, third party report together with satisfactory theory assessments will comprise the records required to issue a certificate, once the student has satisfactorily completed all items.
For the Diploma of Business, a student is expected to either be working or have access to a workplace on a regular basis and workplace documentation.
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Student records and privacy
31.
As a registered training organisation, Job Training Institute is required to collect and store certain information about you for the purposes of tracking and administration of your student progress, participation, unit outcomes and for statistical reporting.
We will store securely all student records containing personal information and take all reasonable security measures to protect personal information collected, from unauthorised access, misuse or disclosure. We will take all reasonable steps to ensure that any personal information we collect is:
a) relevant to the purpose for which it was collected
b) up to date;
c) complete
d) Accurately recorded.
Personal information about students studying with Job Training Institute may be required to be shared with the Australian Government and designated authorities, such as Australian
Apprenticeship Centres (AACs) and the National Centre for Vocational Education Research (NCVER).
This information includes personal and contact details, course enrolment details and changes and circumstances related to funding (if applicable).
We will not disclose your personal information to another person or organisation unless:
you are reasonably likely to have been aware, or made aware, that information of that kind is usually passed to that person or organisation
you have given written consent
we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of you or of another person
the disclosure is required or authorised by or under law
The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
All information provided to Job Training Institute is available to all Job Training Institute staff members, who are bound by confidentiality agreements with Job Training Institute.
As a student of Job Training Institute you may be contacted directly by NCVER for a survey, or be invited to participate in a Department endorsed project and/or be contacted by the commission
(or persons authorised by the commission ) for audit or review purposes, sometime during/after the period of enrolment.
For all JTI students in South Australia, the following applies:
To comply with privacy principles JTI will:
a.
Take all reasonable steps to ensure that before it collects personal information (or as soon as practicable after it has collected information) the potential student is made aware of the following: i. ii. b.
The purpose for which the information is being collected (including for the purpose of fulfilling its obligations under the funding contract), which is for training purposes.
If the collection is authorised or required by or under law, that the collection is so authorised The way in which the information will be used and stored:
i. Obtain from each student a written consent
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ii. Only collect, use and disclose personal information for the purpose of fulfilling our obligations of training unless otherwise permitted under the information principles; iii. Take all reasonable measures to ensure that all information collected and in our possession or under our control is kept in a secure area (within JTI premises or other location approved by the minister), is securely stored and sufficient security measures are employed by JTI to protect it against unauthorised access, disclosure or other misuse. iv. Immediately refer to the minister any complaints received by JTI about JTI treatment of personal information; and
v. Notify the minister, as soon as practicable of any unauthorised disclosure to third parties or of any breach in respect of personal information.
32.
Access to records
As a student you have the right to access or obtain a copy of the personal information we hold about you. Written requests must be made to the Campus Manager via email addresses specified in
Administrative Contacts section.
It is the responsibility of all students with Job Training Institute to:
Ensure that all the information provided to Job Training Institute is accurate.
Notify Job Training Institute of any contact changes (email, phone, address etc.).
Advise Job Training Institute of any difficulties or problems you may experience with Job
Training Institute staff.
A fee of $30 is charged for this service.
33.
Statement of attainment
A Statement of Attainment indicates that the individual is competent in one or more units of competency, but not in the full range of units required for a qualification. Statements of Attainment stand in their own right to show that the individual holds particular skills, and they can also be used as credit toward full qualifications if the individual wishes to finish a qualification in the future.
Students are entitled at no additional cost, to a formal statement of attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the student has paid in full for the tuition of the qualification they were enrolled in.
34.
Retention of training and assessment information
JTI retains all students training and assessment materials as per the guidelines issued in VET Quality
Framework and contracts with various funding bodies. We ensure this by:
Filing all manual student assignments in student file for the stipulated period.
External backup 24/7, Australia.
Additional external back up at Amazon.com each night.
CEO regularly takes external back up from site.
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Online student assessments are submitted online via Moodle. They are backed up on regular basis and data is maintained in soft copy externally.
Face to face student assessments are submitted in hardcopy to the trainer. Hard copy student assessments are archived at our campuses, as per ASQA requirements, student assessments are to be archived for 6 months and State/Commonwealth government requirements for a minimum of 2 years. 35.
Recognition of prior learning
RPL is the formal process by which the skills and knowledge gained through work and life experience and outside formal training arrangements are formally recognised.
This process allows competency to be determined without the student being required to complete formal assessment tasks. As a result of recognition gained for a unit, that particular unit will not be required to be included in the student's course of study.
JTI has a process that has been structured to minimise the time and cost to applicants and provide a supportive approach to students wishing to take up this option.
The RPL processes used by JTI focus heavily on verbal verification of the student's skills and knowledge along with observation of workplace performance (where possible).
JTI has a comprehensive RPL process for all courses and units within its scope of registration. All students are provided with information on RPL prior to enrolment and offered the opportunity to take up this option during the enrolment process.
RPL can occur at any time during a course; however, it is best to commence the process at the start of a course to ensure appropriate arrangements are made for any training that is required and to avoid repetition. The RPL process used by JTI is designed to minimise the amount of paper-based evidence required and incorporate 'competency conversations' and verification from third parties to form the basis of the evidence used in the RPL process. This ensures the RPL process is an accessible option for candidates who are appropriately skilled and experienced.
RPL Process
1. The applicant is to receive information from sales office regarding RPL.
Sales office completes a Pre-application for Recognition of Prior Learning checklist with the applicant if eligible for RPL.
If eligible, a non-refundable registration fee will be charged which will be deducted from final fees for RPL or training. The applicant will be given RPL Book 1, containing the application, Self-Evaluation and the Third Party. The registration fees will be as follows: o Self & Government Funded - $100 o Govt. funded with concession - $20
2. The applicant is to return Book 1 fully completed with supporting documentation to enable the process to proceed (Application, Self-Evaluation/Third Party and copies of certificates to
JTI administration).
3. The documents are received by the sales office from the applicant and are to be forwarded to the respective Course/Training Manager.
The respective manager will look at this first set of documents and decide if information sent by the applicant qualifies them for the RPL process.
If the manager deems the applicant eligible for RPL they will allocate two (2) assessors to undertake the RPL process.
4. The assessors will contact the applicant to discuss the assessment date, venue and time.
5. The assessors will then:
Interview the applicant in regard to self-evaluation documents submitted.
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Discuss the documents presented and authentication of copies.
Commence interview with questions accessed from book 2 of the RPL tool.
Assessors will document all discussions.
Note: If applicant is unable to meet the standard of answers required and does not address the key points the assessor is to ask, secondary questions relating to the key points.
6. Once the interview is completed the assessors shall take a break to conduct a review meeting of applicant’s responses.
At the end of the interview the assessors will decide if the student is competent and no further work is required.
A decision whether or not tasks or/and work place visit needs to be undertaken will be made on a unit by unit basis.
If further tasks are required, the assessors will inform the student of the chosen tasks to be assessed.
If the workplace is the chosen venue, the applicant must contact their workplace supervisor to schedule an assessment.
The applicant is to advise one of the assessors of date and time for workplace visit.
7. The assessors are to complete assessor’s summary sheet and indicate the units that are competent and those units requiring gap training.
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Recognition of qualifications and statements of attainment issued by other RTOs (credit
36. transfers) As per standards in the Vet Quality Framework, JTI recognises qualifications and statements of attainment issued by other RTOs.
To receive recognition for a qualification or a statement of attainment, students need to be enrolled at JTI and provide original or certified copies of their qualifications and Statements of Attainment to JTI.
If required, JTI shall verify the registration of an RTO, including a TAFE by searching for them on the www.training.gov.au website. Students will be granted Credit Transfers for any units previously attained or where a previously attained unit is deemed equivalent by the NSSC, as outlined in the relevant Training Package.
37.
Discrimination policy
Job Training Institute will ensure that discrimination does not occur, or continue to occur in the workplace, or in the provision of services.
All employees, students and business associates will receive equal treatment regardless of:
Sex
Race, colour, nationality, ethnic origin
Impairment; physical disabilities, intellect, psychological
Political or religious beliefs
Being pregnant, a parent or Childress, de-facto spouse
Age
Lawful sexual activity/sexual orientation
Marital status, including de-facto relationships
Physical features
Personal association
38.
Legislation relating to your studies
As a student at JTI you are required to know your responsibility in relation to various Acts and
Regulations that you will operate under.
These are (but not limited to):
Skilling Australia's Workforce Bill 2005 Act
Work Health and Safety Act 2011
NSW Anti-discrimination Act (1977)
Workers Compensation Regulation 2003
Workplace Injury Management and Workers Compensation Regulation 2002
Affirmative Action (Equal Employment Opportunity for Women) Act (1986)
Work Cover Legislation Amendment Act (1996 No. 120)
Dangerous Goods (General) Regulation 1999
Copyright Act, 1968
Privacy Act, 1988
Privacy Act and National Privacy Principles (2001)
Apprenticeship and Traineeship Act 2001
Child Protection (Prohibited Employment) Act 1998
Commission for Children and Young People Act 1998 No 146
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39.
Education Services for Overseas Students Act 2000
Education Services for Overseas Students Regulations 2001
Education Services for Overseas Students (Registration Charges) Act 1997. - As amended in
2000
Education Services for Overseas Students Legislation Amendment (Tuition Protection
Service and Other Measures) Bill 2011
Education Services for Overseas Students (Registration Charges) Amendment (Tuition
Protection Service) Bill 2011 and
Education Services for Overseas Students (TPS Levies) Bill 2011.
National Code 2007
National Vocational Education and Training Regulator Act 2011
Alcohol and illegal drugs:
Students found to be under the influence of alcohol and/or drugs will be asked to leave the Institute.
Alcohol and illegal drugs are not allowed on Institute premises; and any students found in possession of these substances will be asked to leave immediately. Any illegal activity will be reported to the appropriate authority. Dismissal from the training programme, should these circumstances persist will be at the discretion of the Director of JTI.
40.
Student workplace health and safety procedures
JTI realises its responsibilities to students, academic and other staff members to ensure a safe and healthy academic and working environment. JTI operates according to appropriate Workplace
Health and Safety Standards and Procedures.
First Aid Kits are located at each campus (please ask our staff if you cannot locate the First Aid sign)
Student Conduct and Etiquette (Disciplinary Information)
JTI expects students enrolled in all courses to behave in a professional and dignified manner in regard to fellow students and trainers.
Students guilty of the following will be given a notice of expulsion in writing and fees will not be refunded:
Cheating in class tests or examinations
Intimidating other students
Being disrespectful to staff and other students
Being rude to a trainer or any other member of Staff or guest trainer
Causing disruption in a class
Has engaged in misconduct deemed unsuitable or unprofessional
Any other behaviour that is inappropriate
Malicious damage to equipment and/or stealing materials or products will result in instant dismissal. If a student persists in not abiding by the policies and procedures the Course Manager/CEO may choose to contact the student's parents if they are under 18. If the matter is not resolved, the
Course Manager reserves the right to discharge the student from JTI. Under these circumstances a student may have the right of audience or a right of appeal to the CEO. Such right of audience or appeal must be requested in writing to the CEO within seven (7) days of suspension or expulsion. See student Complaints and Appeals Policy.
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The decision of the CEO shall be final and binding upon all parties. No refund will be given.
STUDENT COMPLAINTS
This policy and procedure provides clear and practical guidelines to ensure that complaints of students can be resolved in accordance with the principles of natural justice, equitably and efficiently.
24.1
What are Complaints?
Complaints include, but are not restricted to, matters of concern to a student relating to training delivery and assessment, the quality of the training, student support and materials, discrimination and/or sexual harassment.
Natural Justice is concerned with ensuring procedural fairness:
All parties have the right to be heard.
The respondent has a right to know of what they are accused
24.2
Decisions and processes should be free from bias.
All parties are told the decision and the reasons for the decision.
Procedure
Should a student have a complaint, the following steps are to be followed:
Step 1
If the student feels comfortable doing so, he/she is to address the issue with the individual concerned. In the case of harassment, explain that the behaviour is unwelcome and offensive and request that they stop. It may be that the individual was not aware that their behaviour was unwelcome or caused offence. If the student does not feel comfortable confronting the individual, they should discuss the issue with their trainer or the Campus Manager (refer to Step 2)
Step 2
If no resolution was reached in the first step, then the student should put the following information relating to the complaint in writing using JTI Complaint Form which can be obtained from the Campus Manager/ Administrator at any branch of JTI or the student can raise the complaint online on the student enquiry page
(http://www.jti.edu.au/studentenquiry). This complaint generated online will go to the respective Campus managers. The complaint generates a case which should be attended to by the Campus manager within 7 working days. If the case is not closed in salesforce within 7 working days, it will automatically send an email to the CEO/PEO who should attend to the matter within 14 working days. Thereafter if the case remains open, there will be a weekly email generated to the CEO till the case is closed.
In case of manual reporting of a complaint, the incident/complaint/issue should be discussed with or reported to the Campus Manager. The Campus Manager should attend to the issue within seven (7) days of receiving the complaint.
As part of the complaints handling procedure, JTI will ensure:
That the investigation of the complaint is attended to promptly and confidentially;
That the complaint is investigated in a fair and impartial manner;
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That if a complaint is made against an individual, their rights will be protected and they will be given an opportunity to give an explanation;
That action will be taken to ensure that any misconduct does not continue;
That the individual making the complaint and any witnesses will not be victimised and
That appropriate disciplinary measures are taken in a proven case.
Step 3
As part of the complaints handling process, the Campus Manager may meet with the student. The student will be allowed to have a support individual present during this meeting if they so request. During this meeting a number of things will be explained to the student, such as what will happen if the complaint is found to be supported or found not to be supported by the evidence. A written record of the complaint and the meeting will be kept by JTI.
Step 4
JTI Campus Manager will then talk to the individual about whom the complaint is made to hear their side of the story. Any witnesses will also be interviewed. These interviews will be conducted separately and impartially. The importance of confidentiality will be stressed to all parties.
Step 5
JTI Campus Manager will then advise the student what was said by the individual to whom the complaint is made, and discuss what should be done to sort out the problem. If appropriate, JTI will seek to resolve the matter by consultation and mediation. JTI will discuss with the student the procedures which have been adopted by it for the investigation of a complaint.
Step 6
If the issue is still not resolved to the student's satisfaction, this matter will be forwarded to the CEO/PEO who is obligated to deal with the matter within 14 days of receiving the complaint.
Step 7
If the student is still not satisfied after the CEO/PEO’S Representative have dealt with the matter, then the student can refer the matter to an external body such as Consumer
Affairs for further mediation.
Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located:
Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
All documentation relating to complaints should be archived in student file for record purposes.
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41.
Student personal safety
It is important to enjoy your city and your campus.
JTI ensures the safety of the students by doing the following:
For evening classes, there is always an administration person at the reception.
Doors are locked after hours.
There is proper lighting in the buildings.
The lifts have emergency contact numbers in case of failure and
The police stations are within easy reach to each campus. These can be contacted by calling 000.
The following will assist to protect you from unsafe situations.
Safety on campus
Get to know the layout of Job Training Institute campus including the emergency exits.
Move away from any threatening behaviour where possible.
Do not leave valuables such as wallets or mobile phones unattended.
Avoid isolated areas and move around campus with other students where possible.
Avoid leaving the campus too late
Contact a staff member immediately if you observe anything suspicious occurring in or around the campus.
Safety in Work placement
Make yourself aware of all safety procedures in your work placement, including evacuation fire warning procedure.
Location of workplace - if the location is unsafe for you to travel (far from the car park, far from public transport) speak to the JTI work placement coordinator so that alternative work placement can be arranged.
If you are to perform any task at your workplace that you think will compromise your safety and health, speak to your work place supervisor. If this does not resolve the problem, contact JTI work placement coordinator.
Safety on transport
Use a timetable to plan your travel and avoid unnecessary delays.
Park your car in busy areas rather than dark quiet spots.
Be aware of who is around.
Do not respond to aggressive behaviour and avoid eye contact with others.
Drive your car with doors locked and windows closed at all times.
Where possible use public transport (JTI is located close to train stations).
Safety on the street
Stay alert as awareness is your best defence.
Cross the street if you feel unsafe.
Be confident and aware of your surroundings.
Walk on major roads and paths at night; do not take short cuts through parks.
If approached by a stranger keep a safe distance.
If approached for money, advise you have no cash, avoid eye contact and move toward other people.
If you are being followed change direction and seek a safe place.
Keep personal items such as wallets and bags close to your body or out of sight.
Have your keys ready to quickly enter your home or car.
General safety steps to take right now
Take the time to consider where you might be at risk and what steps you can take to make it safe. Program the emergency number 000 into your mobile phone.
Tell someone where you are going and what time you will return.
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Avoid carrying non-essential items such as passport and too much money.
Safety at Night
For students who leave the campus late, or attend night class, read the following to enhance your personal safety at night:
42.
Students should leave together
Walk in well lit areas
Do not walk alone
All students and trainers should leave from the same door at the same time
Be aware of your surroundings
Student complaints
This policy and procedure provides clear and practical guidelines to ensure that complaints of students can be resolved in accordance with the principles of natural justice, equitably and efficiently.
What are Complaints?
Complaints include, but are not restricted to, matters of concern to a student relating to training delivery and assessment, the quality of the training, student support and materials, discrimination and/or sexual harassment.
Natural Justice is concerned with ensuring procedural fairness:
Decisions and processes should be free from bias.
All parties have the right to be heard.
The respondent has a right to know of what they are accused
All parties are told the decision and the reasons for the decision.
Procedures
Should a student have a complaint, the following steps are to be followed:
Step 1
If the student feels comfortable doing so, he/she is to address the issue with the individual concerned. In the case of harassment, explain that the behaviour is unwelcome and offensive and request that they stop. It may be that the individual was not aware that their behaviour was unwelcome or caused offence. If the student does not feel comfortable confronting the individual, they should discuss the issue with their trainer or the Campus Manager (refer to Step 2)
Step 2
If no resolution was reached in the first step, then the student should put the following information relating to the complaint in writing using JTI Complaint Form which can be obtained from the Campus Manager/ Administrator at any branch of JTI or the student can raise the complaint online on the student enquiry page
(http://www.jti.edu.au/studentenquiry). This complaint generated online will go to the respective Campus managers. The complaint generates a case which should be attended to by the Campus manager within 7 working days. If the case is not closed in salesforce within 7 working days, it will automatically send an email to the CEO/PEO who should
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attend to the matter within 14 working days. Thereafter if the case remains open, there will be a weekly email generated to the CEO till the case is closed.
In case of manual reporting of a complaint, the incident/complaint/issue should be discussed with or reported to the Campus Manager. The Campus Manager should attend to the issue within seven (7) days of receiving the complaint.
As part of the complaints handling procedure, JTI will ensure:
That the investigation of the complaint is attended to promptly and confidentially;
That the complaint is investigated in a fair and impartial manner;
That if a complaint is made against an individual, their rights will be protected and they will be given an opportunity to give an explanation;
That action will be taken to ensure that any misconduct does not continue;
That the individual making the complaint and any witnesses will not be victimised and
That appropriate disciplinary measures are taken in a proven case.
Step 3
As part of the complaints handling process, the Campus Manager may meet with the student. The student will be allowed to have a support individual present during this meeting if they so request. During this meeting a number of things will be explained to the student, such as what will happen if the complaint is found to be supported or found not to be supported by the evidence. A written record of the complaint and the meeting will be kept by JTI.
Step 4
JTI Campus Manager will then talk to the individual about whom the complaint is made to hear their side of the story. Any witnesses will also be interviewed. These interviews will be conducted separately and impartially. The importance of confidentiality will be stressed to all parties.
Step 5
JTI Campus Manager will then advise the student what was said by the individual to whom the complaint is made, and discuss what should be done to sort out the problem.
If appropriate, JTI will seek to resolve the matter by consultation and mediation. JTI will discuss with the student the procedures which have been adopted by it for the investigation of a complaint.
Step 6
If the issue is still not resolved to the student's satisfaction, this matter will be forwarded to the CEO/PEO who is obligated to deal with the matter within 14 days of receiving the complaint.
Step 7
If the student is still not satisfied after the CEO/PEO’S Representative have dealt with the matter, then the student can refer the matter to an external body such as Consumer
Affairs for further mediation.
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Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located:
Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
All documentation relating to complaints should be archived in student file for record purposes. 43.
Appeals against assessment outcomes
Students may appeal against a result shown on their student record/assessment. The student would be provided with the written outcome within 21 days.
The appeal against assessment outcome process is as follows:
The student contacts the Campus Manager or Admin staff or Trainer or respective
Course/Training Manager in relation to the appeal against the assessment outcome.
The student is provided the ‘Appeal against assessment outcome form’ to fill in and submit either in person to one of the JTI campuses or email to the concerned staff member contacted initially.
The form needs to be received and signed by the respective staff and forwarded to the
Course Manager/Training Manager of the concerned department.
Course Manger /Training Manager is to contact the student and the trainer, who initially marked the assessment, regarding their individual opinions on this matter.
The Course/Training Manager will allocate the assessment to be marked by another trainer.
The assessment to be submitted back to the Course/Training Manager for comparison of results.In case of different assessment outcome, Course/Training Manager to moderate the assessment with a third trainer and that outcome is to be considered as final outcome.
Once the final outcome has been decided, Course/Training Manager will fill in the relevant part of the Appeal against assessment outcome form, which needs to be signed by all the trainers involved in the appeal process.
The Course/Training Manager or their appointee will contact the student to advice on the final outcome and provide the student with a copy of the completed form.
The original copy of the form will be filed in the student’s file and archived for record purposes.If the student remains unsatisfied with the outcome, the student can refer the matter to an external body such as Consumer Affairs for further mediation.
Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located: Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
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Plagiarism, Cheating and Collusion
44.
At JTI, plagiarism, cheating and collusion is not allowed and every student must sign a declaration for each assignment submitted, confirming the work they have submitted is their own and has not been copied from any other source.
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own.
Cheating is employed to create an unfair advantage, usually in one's own interest, and often at the expense of others.
Collusion is when two or more students work together in the preparation and production of work
(unless the teacher approves group work) which is then submitted by each individual in identical, or very similar form and/or is represented by each to be the product of their own individual efforts.
The following list outlines some of the activities for which a student can be accused of in breach of this policy.
Presenting any work by another individual as one’s own
Handing in assessments similar to or copied from another student.
Presenting the work of another individual or group as one’s own work.
Having another person write an assignment/assessment or part of an assignment/assessment for you.
Copying phrases, sentences, sections, paragraphs etc from another person and not citing the source
Handing in someone else’s assessment/assignment and declaring it as your own.
Modifying or paraphrasing someone else’s ideas or writings and submitting them as your own. Submitting an assignment previously handed in for a previous class or assessment.
Assessment information cut and pasted from the internet indicating no originality on student’s part
Consequences of Plagiarism, Cheating and Collusion
Plagiarism, Cheating and Collusion are serious acts and may result in a student’s exclusion from a unit or a whole course. As a student if you have any doubts about including the work of other authors in your assessments, please consult with your trainer.
In the first instance, when a student has found to have plagiarised or cheated in an assessment they will be issued with a first warning and will need to re do the affected part of their assignment. The second warning will result in the student being excluded from the unit or course.
45.
Student withdrawal policy
Introduction
Job Training Institute is committed to providing every possible opportunity for students to successfully complete their studies. However, there will be occasions when students need to withdraw from all or part of their course.
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Definitions
• Official withdrawal
An official withdrawal occurs when a student submits a withdrawal form to the reception of any
JTI Campus, to their trainer or email of the form to a JTI staff member.
• Unofficial withdrawal
An unofficial withdrawal occurs when a trainer or student coordinator submits a withdrawal form without the student’s signature. This will only occur after a period of unexplained absences
(3 weeks of absence from class) during which the student is unable to be contacted, or when a student has been contacted regarding a continuous period of absence but chooses not to complete an official withdrawal.
JTI’s responsibilities
Training and administration staff will ensure students are aware of the alternatives to withdrawal, the support services available, as well as the correct process to follow if withdrawal is necessary.
Wherever possible, JTI will contact students who are absent and students who withdraw to discover the reasons for absence or withdrawal and to offer assistance if appropriate. All students will be treated equitably and will be provided with access to the full range of JTI’s support services. At all times their privacy and dignity will be respected.
A withdrawal form is used if a student is withdrawing from their course. The form is sent to the student support department for action.
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Information
Handbook
Revision: 9.11
Job Training Institute
Phone:
(03) 9212 3535 (Victoria)
(08) 8231 8312 (South Australia)
Email: contact@jti.edu.au
Website: http://jti.edu.au
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Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
About Job Training Institute .......................................................................................................................... 3
Contact details ................................................................................................................................................ 4
Administrative contacts .................................................................................................................................. 5
Courses offered .............................................................................................................................................. 5
CHC20112 Certificate II in Community Services ......................................................................................... 6
CHC30212 Certificate III in Aged Care......................................................................................................... 7
CHC30312 Certificate III in Home and Community Care ............................................................................. 8
CHC30712 Certificate III in Children's Services ........................................................................................... 9
CHC30812 Certificate III in Education Support .......................................................................................... 10
CHC40312 Certificate IV in Disability ........................................................................................................ 11
CHC40108 Certificate IV in Aged Care ...................................................................................................... 12
CHC40608 Certificate IV in Leisure and Health ......................................................................................... 13
CHC50908 Diploma of Children's Services (Early childhood education and care) ..................................... 14
BSB20107 Certificate II in Business (superseded) ...................................................................................... 16
BSB30110 - Certificate III in Business (superseded).................................................................................. 17
BSB50207 Diploma of business .................................................................................................................. 18
HLT51612 Diploma of Nursing ................................................................................................................... 19
Short courses ................................................................................................................................................ 21
HLTFA311A Apply First Aid ................................................................................................................................................................... 21
Medication for Personal Care Attendants .................................................................................................................................................. 21
22099VIC Course in First Aid Management of Anaphylaxis .................................................................................................................... 21
2024VIC Emergency Management of Asthma in the Workplace .............................................................................................................. 21
HLTFS207C - Follow basic food safety practices ..................................................................................................................................... 21
HLTHSE204D - Follow safe manual handling practices ........................................................................................................................... 22
HLTIN301C Comply with infection control policies and procedures........................................................................................................ 22
19.
Assessment guidelines ................................................................................................................................. 23
What is a Unit of Competency? ................................................................................................................................................................. 23
Assessment ................................................................................................................................................................................................ 23
Assessors ................................................................................................................................................................................................... 23
Students who miss an assessment .............................................................................................................................................................. 24
Flexible Forms of Assessment ................................................................................................................................................................... 24
Resubmission of Assessments ................................................................................................................................................................... 24
Training Arrangements .............................................................................................................................................................................. 24
Misplaced or Lost Assessments ................................................................................................................................................................. 24
20.
Price list ....................................................................................................................................................... 25
Main Course Fee for Service (Self Funding) ............................................................................................................................................. 25
Main Course Fee (Skills Victoria - Government Funding) ........................................................................................................................ 27
Short Courses ............................................................................................................................................................................................ 30
21.
Fees & charges policy .................................................................................................................................. 31
All students................................................................................................................................................................................................ 31
Government Funded Students.................................................................................................................................................................... 31
22.
23.
Payment conditions ...................................................................................................................................... 31
Refund policy ............................................................................................................................................... 32
Methods of Payment .................................................................................................................................................................................. 32
24. Language, literacy and numeracy assessment .............................................................................................. 33
25. Student Support Policy................................................................................................................................. 33
26. Code of practice, rights and responsibilities ................................................................................................ 36
27. Classroom behaviour .................................................................................................................................... 38
28. Smoking ....................................................................................................................................................... 39
29. Misconduct ................................................................................................................................................... 39
30. Work placement ........................................................................................................................................... 39
31. Student records and privacy ......................................................................................................................... 40
32. Access to records ......................................................................................................................................... 41
33. Statement of attainment................................................................................................................................ 41
34. Retention of training and assessment information ....................................................................................... 41
35. Recognition of prior learning ....................................................................................................................... 42
36. Recognition of qualifications and statements of attainment issued by other RTOs (credit transfers) .......... 44
37. Discrimination policy ................................................................................................................................... 44
38. Legislation relating to your studies .............................................................................................................. 44
39. Alcohol and illegal drugs: ............................................................................................................................ 45
40. Student workplace health and safety procedures.......................................................................................... 45
STUDENT COMPLAINTS................................................................................................................................... 46
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24.1 What are Complaints? .................................................................................................................................. 46
24.2 Procedure ..................................................................................................................................................... 46
41. Student personal safety ................................................................................................................................ 48
42. Student complaints ..................................................................................................................................... 49
What are Complaints? .......................................................................................................................................... 49
Procedures ............................................................................................................................................................ 49
43. Appeals against assessment outcomes ...................................................................................................... 51
44. Plagiarism, Cheating and Collusion ............................................................................................................. 52
45. Student withdrawal policy............................................................................................................................ 52
1.
About Job Training Institute
Job Training Institute (JTI) is a registered training organisation and we specialise in providing quality training in nationally recognised qualifications.
Being a Registered Training Organisation means our training programs are nationally recognised and comply with the VET Quality Framework. The quality of our training is rigorously monitored and audited to ensure we provide a high standard of quality service.
What distinguishes us from other RTOs:
Flexibility – Job Training Institute offers flexibility to students through blended learning of face-to-face and online modes. All our students have the choice of combining the two modes of learning.
Work Placement – Job Training Institute facilitates work placement for its students and a work placement coordinator is always available to assist students with any work placement issues and employment.
Student Support – Our trainers are always available and willing to assist students with their studies and assignments via several methods ranging from chat, email, phone calls, and appointments. Job Training Institute offers students weekly live online classes moderated by our skilled and seasoned trainers. We provide students with support in planning their individual learning plans.
Please read all the information contained in this book thoroughly. If you require further information not found in this booklet please ask a JTI staff member.
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2.
Contact details
Dandenong Head Office: Melbourne Office (South Eastern Suburbs)
Physical address: Level 5 Plaza Business Centre, 26 McCrae Street, Dandenong VIC 3175
Email address: info@jti.edu.au
Telephone Number: (JTI) | (03) 9212 3535
Mobile Number: 0434378860
Fax: (03) 9792 1974
Mount Waverley: Melbourne Office (Eastern Suburbs)
Physical address: Suite 3, Level 2, 255 Blackburn Road, Mount Waverley, 3149
Email address: admin.mw@jti.edu.au
Telephone Number: (03) 9802 9697 | (03) 9803 7627
Mobile number: 0401173544
Fax: (03) 9802 6548
Sunshine: Melbourne Office (Western Suburbs)
Physical address: Suite 4, Level 1, 25-29 Devonshire Road, Sunshine, 3020
Email address: admin.sun@jti.edu.au
Telephone Number: (03) 9364 9442
Mobile number: 0412431092
Adelaide Office: CBD
Physical address: Level 3, 118 King William St, Adelaide, SA 5000
Email address: info.sa@jti.edu.au
Telephone Number: (08) 8231 8312
Mobile Number: 0400419413
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3.
Administrative contacts
Mount Waverley students: admin.mw@jti.edu.au
Sunshine students: admin.sun@jti.edu.au
Dandenong students: info@jti.edu.au
Adelaide students: info.sa@jobinstitute.com.au
Interstate student contacts: contact@jti.edu.au
4.
Courses offered
Job Training Institute offers the following courses:
CHC Training Package
CHC20112 Certificate II in Community Services
CHC30212 Certificate III in Aged Care
CHC30312 Certificate III in Home and Community Care
CHC30712 Certificate III in Children’s Services
CHC30812 Certificate III in Education Support
CHC40312 Certificate IV in Disability
CHC10108 Certificate I in Work Preparation (Community services)
CHC40108 Certificate IV in Aged Care
CHC40608 Certificate IV in Leisure and Health
CHC50908 Diploma of Children's Services (Early childhood education and care)
HLT07 - Health Training Package
HLT51612 Diploma of Nursing (Enrolled-Division 2 nursing)
BSB07 Training Package
BSB20107 Certificate II in Business
BSB30110 Certificate III in Business
BSB50207 Diploma of Business
Units of Competency
HLTFA311A Apply First Aid
Medication for PCA course has 2 Units namely:
HLTAP301B Recognise healthy body systems in a health care context
CHCCS305B Assist clients with medication
HLTFS207B Follow basic food safety practices
HLTHSE204D Follow safe manual handling practices
HLTIN301B Comply with infection control policies and procedures
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Accredited Courses
22099VIC Course in First Aid Management of Anaphylaxis
22024VIC Course in Emergency Management of Asthma in the Workplace
5.
CHC20112 Certificate II in Community Services
CORE
CHC20112 Certificate II in Community Services
5
ELECTIVES
6
TOTAL
11
No
Unit Code & Unit Name
Type
1
CHCCS211B Prepare for work in the community sector
(Core)
2
CHCCOM201C Communicate with People accessing the services of the organisation
(Core)
3
CHCORG201C Follow policies, procedures and programs of the organisation
(Core)
4
CHCORG202C Work with others
(Core)
5
HLTWHS200A Participate in WHS processes
(Core)
Electives Units:
6
CHCIC201B Communicate with children
(Elective)
7
BSBCMM201A Communicate in the workplace
(Elective)
8
HLTFA311A Apply first aid
(Elective)
9
HLTFS207C Follow basic food safety practices
(Elective)
10
CHCDIS220B Prepare for disability work
(Elective)
11
CHCADMIN201D Undertake basic administrative duties
(Elective)
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6.
CHC30212 Certificate III in Aged Care
CORE
CHC30212 Certificate III in Aged Care
10
ELECTIVES
4
No
Unit Code & Name
1
CHCAC317A
Support older People to maintain their independence
CHCAC318B
Work effectively with older People
CHCAC319A
Provide support to People living with dementia
CHCCS411C
Work effectively in the community sector
CHCICS301B
Provide support to meet personal care needs
CHCICS302B
Participate in the implementation of individualised plans
CHCICS303A
Support individual health and emotional well being
CHCWHS312A
Follow WHS safety procedures for direct care work
CHCPA301B
Deliver care services using a palliative approach
HLTAP301B
Recognise healthy body systems in a health care environment
CHCINF408C
Comply with information requirements of the aged care and community care sectors HLTIN301C
Comply with infection control policies and procedures
CHCCS305C (for face to face students)
Assist clients with medication
CHCCOM403A (for online students)
Use targeted communication skills to build relationships
HLTHIR403C
Work effectively with culturally diverse clients and co- workers
2
3
4
5
6
7
8
9
10
11
12
13
14
15
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TOTAL
14
Core/Elective
Revision date: 04 Nov 2013
Core
Core
Core
Core
Core
Core
Core
Core
Core
Core
Elective
Elective
Elective
Elective
Elective
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7.
CHC30312 Certificate III in Home and Community Care
CORE
CHC30312 Certificate III in Home and Community Care
9
No
Unit Code & Name
1
CHCAC318B
Work effectively with older People
CHCAC319A
Provide support to People living with dementia
CHCCS411C
Work effectively in the community sector
CHCDIS301C
Work Effectively with people with a disability
CHCHC311C
Work effectively in home and community care
CHCICS301B
Provide support to meet personal care needs
CHCICS302B
Participate in the implementation of individualised plans
CHCICS304B
Work effectively with carers
CHCWHS312A
Follow safety procedures for direct care work
CHCRH404B
Plan, implement and monitor leisure and health programs
CHCICS409A
Recognise and respond to suspected abuse of vulnerable people
CHCDIS302A
Maintain an environment to empower people with disabilities
HLTFA311A
Apply First Aid
HLTHIR403C
Work effectively with culturally diverse clients and co- workers
2
3
4
5
6
7
8
9
10
11
12
13
14
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ELECTIVES
5
TOTAL
14
Core/Elective
Revision date: 04 Nov 2013
Core
Core
Core
Core
Core
Core
Core
Core
Core
Elective
Elective
Elective
Elective
Elective
(Compulsory)
Next Review: 04 Nov 2014
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8.
CHC30712 Certificate III in Children's Services
CORE
CHC30712 Certificate III in Children’s Services
ELECTIVES
11
4
TOTAL
15
No
Unit Code & Name
Core/Elective
1
CHCCHILD401B Identify and respond to children and young People at risk
Core
2
CHCCN301C Ensure the health and safety of children
Core
3
CHCCN302A Provide care for children
Core
4
CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner
Core
5
CHCCS400C Work within a relevant legal and ethical framework
Core
6
CHCFC301A Support the development of children
Core
7
CHCIC301E Interact effectively with children
Core
8
CHCPR301C Provide experiences to support children’s play and learning
Core
9
CHCPR303D Develop understanding of children’s interests and developmental needs
Core
10
HLTFA311A Apply first aid
Core
11
HLTWHS300A Contribute to WHS Processes
Core
Electives Units:
12
CHCCN305B Provide care for babies
Elective
13
CHCFAM503B Work with a child focused approach
Elective
14
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elective
15
CHCPR502E Organise experiences to facilitate and enhance children’s development Elective
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9.
CHC30812 Certificate III in Education Support
CORE
ELECTIVES
TOTAL
CHC30812 Certificate III in Education Support
8
6
14
No
Unit Code & Name
Core/Elective
1
CHCCHILD301B Support behavior of children and young people
Core
2
CHCEDS301B Comply with legislative, policy and industrial requirements in the education environment
Core
3
CHCEDS303A
Core
4
CHCEDS312A
5
CHCEDS313B
Communicate with students
Core
6
CHCEDS314B
Work effectively in an education team
Core
7
CHCEDS316B
Comply with school administrative requirements
Core
8
HLTWHS300A Contribute to WHS Processes
Contribute to student education in all developmental domains
Work with diversity in the education environment
Core
Core
Electives Units:
9
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elective
10
CHCCHILD401B Identify and Respond to Children and Young people at Risk
Elective
11
CHCCN301C Ensure the health and safety of children
Elective
12
CHCCN302A Provide care for children
Elective
13
CHCIC301E Interact effectively with children
Elective
14
HLTFA311A Apply First Aid
Elective
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10. CHC40312 Certificate IV in Disability
CORE
CHC40312 Certificate IV in Disability
ELECTIVES
10
No
Unit Code & Name
1
CHCCS400C
Work within a relevant legal and ethical framework
CHCCS411C
Work effectively in the community sector
CHCDIS301C
Work effectively with People with a disability
CHCDIS302A
Maintain an environment to empower People with disabilities
CHCDIS405A
Facilitate skills development and maintenance
CHCDIS410A
Facilitate community participation and inclusion
CHCDIS411A
Communicate using augmentative and alternative communication strategies CHCICS402B
Facilitate individualised plans
CHCICS404B
Plan and provide advanced behaviour support
HLTWHS300A
Contribute to WHS processes
2
3
4
5
6
7
8
9
10
5
TOTAL
15
Core/Elective
Core
Core
Core
Core
Core
Core
Core
Core
Core
Core
Electives Units
11
12
13
14
15
CHCICS401B
Facilitate support for personal care needs
CHCAD401D
Advocate for clients
HLTFA311A
Apply First Aid
CHCDIS404C
Design procedures for support
HLTHIR403C
Work effectively with culturally diverse clients and co-workers
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Elective
Elective
Elective
Elective
Elective
Next Review: 04 Nov 2014
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11. CHC40108 Certificate IV in Aged Care
Successful completion of this course requires the fulfilment of 15 units of study: 10 compulsory units and 5 elective units.
CORE
CHC40108 Certificate IV in Aged Care
ELECTIVES
10
5
TOTAL
15
No
Unit Code & Name
1
Core
3
CHCAC412B Provide services to older people with complex needs
(Note pre-requisite CHCAC318B)
CHCAC416A Facilitate support responsive to the specific nature of dementia CHCAC417A Implement interventions with older people at risk of falls
4
CHCAD401D Advocate for clients
Core
5
CHCCS400C Work within a relevant legal and ethical framework
Core
6
CHCICS401B Facilitate support for personal care needs
Core
7
CHCICS402B Facilitate individualised plans.
Core
8
CHCINF403E Coordinate information systems
Core
9
CHCNET404B Facilitate links with other services
Core
10
CHCORG406C Supervise work
Core
2
Core/Elective
Core
Core
Electives Units
11
CHCWHS312A Follow WHS safety procedures for direct care work
Elective
12
CHCCOM403A Use targeted communication skills to build relationships HLTHIR403C Work effectively with culturally diverse clients and coworkers
HLTAP401B Confirm physical health status
Elective
CHCRH404B Plan, implement and monitor leisure and health programs Elective
13
14
15
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Elective
Elective
Next Review: 04 Nov 2014
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12. CHC40608 Certificate IV in Leisure and Health
Successful completion of this course requires the fulfilment of 16 Units of Study: 11 compulsory and
5 elective.
CORE
CHC40608 Certificate IV in Leisure and Health
ELECTIVES
11
5
TOTAL
16
No
Unit Code & Name
1
Core
2
CHCCOM403A Use targeted communication skills to build relationships CHCCS400C Work within a relevant legal and ethical framework
3
CHCCS401C Facilitate responsible behaviour
Core
4
CHCICS405B Facilitate groups for individual outcomes
Core
5
CHCORG405E Maintain an effective work environment
Core
6
CHCRH401C Work effectively in the leisure and health industry
Core
7
CHCRH402B Undertake leisure and health programming
Core
8
CHCRH404B Plan, implement and monitor leisure and health programs CHCRH405B Plan leisure and health programs for clients with complex needs CHCRH406A Apply knowledge of human behaviour in leisure activity programs CHCRH407A Apply sociological concepts to leisure and health
Core
9
10
11
Core/Elective
Core
Core
Core
core
Electives Units
12
CHCWHS312A Follow WHS safety procedures for direct care work
Elective
13
HLTAP401B Confirm physical health status
Elective
14
Elective
15
HLTHIR403C Work effectively with culturally diverse clients and coworkers
HLTFA311A Apply first aid
16
CHCAC319A Provide support to People living with dementia
Elective
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Elective
Next Review: 04 Nov 2014
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13. CHC50908 Diploma of Children's Services (Early childhood education and care)
Entry requirements
To gain entry into CHC50908 Diploma of Children's Services (Early childhood education and care) candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:
CHCCHILD401B Identify and respond to children and young People at risk
CHCCN301C Ensure the health and safety of children
CHCCN302A Provide care for children
CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner
CHCCN305B Provide care for babies
CHCCS400C Work within a relevant legal and ethical framework
CHCFC301A Support the development of children
CHCIC301E Interact effectively with children
CHCPR301C Provide experiences to support children’s play and learning
CHCPR303D Develop understanding of children’s interests and developmental needs
HLTFA311A Apply first aid
HLTWHS300A Contribute to WHS processes
CORE
CHC50908 Diploma of Children’s Services (Early Childhood
Education and Care)
ELECTIVES
13
5
TOTAL
18
No
Unit Code & Name
1
CHCCN511B Establish and maintain a safe and healthy environment for children Core
2
CHCFC502A Foster physical development in early childhood
Core
3
CHCFC503A Foster social development in early childhood
Core
4
CHCFC504A Support emotional and psychological development in early childhood Core
5
CHCFC505A Foster cognitive development in early childhood
Core
6
CHCFC506A Foster children's language and communication development
Core
7
CHCIC501B Manage children's services workplace practice to address regulations and quality assurance
Core
8
CHCIC510A Establish and implement plans for developing cooperative behaviour Core
9
CHCIC512A Plan and implement inclusion of children with additional needs
Core
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Core/Elective
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10
CHCPR502E Organise experiences to facilitate and enhance children's development Core
11
CHCPR509A Gather, interpret and use information about children
Core
12
CHCPR510B Design, implement and evaluate programs and care routines for children Core
13
CHCRF511A Work in partnership with families to provide appropriate care for children Core
Electives Units:
14
CHCIC511A Implement and promote inclusive policies and practices in children’s services
Elective
15
CHCFC507A Use music to enhance children’s experience and development
Elective
17
CHCPR614D Observe children’ and interpret observations (Note prerequisite: CHCPR509A)
Elective
17
CHCORG428A Reflect on and improve own professional practice
Elective
18
CHCFC508A Foster children’s aesthetic and creative development
Elective
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14. BSB20107 Certificate II in Business (superseded)
*This course is no longer on offer
CORE
BSB20107 Certificate II in Business
1
ELECTIVES
TOTAL
11
12
No
Unit Code & Name
Core/Elective
1
BSBOHS201A
Participate in OHS processes
(Core)
BSBCUS208A
Deliver a service to customers
BSBIND201A
Work effectively in a business environment
BSBINM201A
Process and maintain workplace information
BSBINN201A
Contribute to workplace innovation
BSBCMM201A
Communicate in the workplace
BSBITU201A
Produce simple word processed documents
BSBWOR202A
Organise and complete daily work activities
BSBWOR203A
Work effectively with others
BSBWOR204A
Use business technology
BSBFIA301A
Maintain financial records
BSBCMM301A
Process customer complaints
(Elective)
Elective units:
2
3
4
5
6
7
8
9
10
11
12
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(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
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15. BSB30110 - Certificate III in Business (superseded)
*This course is no longer on offer
CORE
BSB30110 Certificate III in Business
1
ELECTIVES
TOTAL
11
12
No
Unit Code & Name
Core/Elective
1
BSBOHS301B
(Core)
Apply knowledge of OHS legislation in the workplace
Elective units:
2
3
4
5
6
7
8
9
10
11
12
BSBADM311A
Maintain business resources
BSBCMM301B
Process customer complaints
BSBCUS301B
Deliver and monitor a service to customers
BSBDIV301A
Work effectively with diversity
BSBFIA301A
Maintain financial records
BSBINM301A
Organise workplace information
BSBINN301A
Promote innovation in a team environment
BSBPRO301A
Recommend products and services
BSBWOR301B
Organise personal work priorities and development
BSBWRT301A
Write simple documents
CHCORG303C
Participate effectively in the work environment
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Revision date: 04 Nov 2013
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
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16. BSB50207 Diploma of business
TOTAL OF UNITS
BSB50207 Diploma of Business
8 Electives
No
UNIT CODE
UNIT DESCRIPTION
1
BSBADM504B
Plan and Review Administrative Systems
2
BSBCUS501C
Manage quality customer service
3
BSBHRM506A
Manage recruitment, selection and induction process
4
BSBWOR501B
Manage Personal work priorities and Professional Development
5
BSBADM502B
Manage Meetings
6
BSBRSK501A
Manage Risk
7
BSBPMG522A
Undertake project work
8
BSBMKG501B
Identify and evaluate marketing opportunities
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17.
HLT51612 Diploma of Nursing
Entry Requirements
1.
2.
3.
4.
5.
6.
7.
8.
For this qualification, applicants are required to have completed their Certificate III in
Aged Care or have completed secondary schooling (year 12) or have at least two years experience in a closely related field or mature age entry.
All applicants must pass the literacy and numeracy assessment and attend an interview.
VETASSES preparation sessions will be offered for a competitive fee to interested JTI applicants. Interviews will be organised for all prospective students who have passed the VETASSESS.
Prospective students must be physically and mentally fit to provide nursing care and must be a fit and proper person to be eligible for registration with AHPRA
Applicants must have a current National Police Clearance for the Clinical Placement
Depending on the chosen elective units, a Working with Children Permit will be required.
Successful applicants must have up to date Immunisations as per the Departments of
Health requirements, prior commencing the Clinical Placement.
CORE
HLT51612 Diploma of Nursing
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
21
ELECTIVES
5
Unit Code & Name
HLTWHS300A Contribute to WHS processes
HLTIN301C
Comply with Infection Control policies and procedures
HLTFA311A
Apply first aid
HLTEN502B
Apply effective communication skills in nursing practice
HLTEN503B
Contribute to client assessment and developing nursing care plans
HLTEN401B
Work in the nursing profession
HLTAP401B
Confirm physical health status
HLTEN515B
Implement and monitor nursing care plan for older clients
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
HLTAP501C
Analyse health information
HLTEN509B
Apply legal and ethical parameters to nursing practice
HLTEN506B
Apply principles of wound management in the clinical environment
HLTEN516B
Apply understanding of the Australian health care system
Implement and monitor nursing care for clients with chronic health
HLTEN513B
problems.
Implement and monitor nursing care for consumers with mental
HLTEN510B
health problems
HLTEN508B
Apply reflective practice, critical thinking and analysis in health
HLTEN507C
Administer and monitor medications in a work environment
HLTHIR403C
Work effectively with culturally diverse clients and co-workers
HLTEN504C
Implement and evaluate a plan of nursing care
Implement and monitor nursing care for clients with acute health
HLTEN512B
problems
HLTEN505C
Contribute to the complex nursing care of clients
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TOTAL
26
Core/Elective
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
(Core)
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Elective Units
22 TAEDEL401B
23 HLTEN514B
24 HLTEN520B
25 HLTEN511B
26
HLTEN519C
Plan and organise group-based learning
Apply research skills within a contemporary health environment
Contribute to the care of mothers and babies
Provide nursing care for client requiring palliative care
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(Elective)
(Elective)
(Elective)
(Elective)
(Elective)
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18.
Short courses
HLTFA311A Apply First Aid
Recommended for every qualification
No
Unit Name
1
HLTCPR211A Perform CPR
2
HLTFA211A Provide basic emergency life support
Medication for Personal Care Attendants
Recommended for
CHC30212 - Certificate III in Aged Care,
CHC30312 - Certificate III in Home and Community Care, and
CHC40312 - Certificate IV in Disability
TOTAL OF UNITS
Medication for Personal Care Attendants
2
No
Unit Name
1
2
CHCCS305C - Assist clients with medication
HLTAP301B - Recognise healthy body systems in a health care context
22099VIC Course in First Aid Management of Anaphylaxis
Necessary for CHC30708 Cert III in Children’s Services
No
Unit Name
1
22099VIC Course in First Aid Management of Anaphylaxis
2024VIC Emergency Management of Asthma in the Workplace
Necessary for CHC30708 Cert III in Children’s Services
No
Unit Name
1
22024VIC Emergency Management of Asthma in the Workplace
HLTFS207C - Follow basic food safety practices
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTFS207C Food Safety Practices
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HLTHSE204D - Follow safe manual handling practices
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTHSE204D Follow Safe Manual Handling Practices
HLTIN301C Comply with infection control policies and procedures
This unit is practical and recommended for every student as it has general survival skills
No
Unit Name
1
HLTIN301C Comply with Infection Control Policies and Procedures
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Assessment guidelines
19.
What is a Unit of Competency?
A unit of competency specifies the knowledge and skills and the application of that knowledge and skills, to the standard of performance expected in the workplace. A unit of competency is the smallest unit that can be assessed and recognised. Units of competency must be adhered to in training and assessment to ensure consistency of outcomes.
Assessment
Assessment is the process of collecting evidence and making judgements on the extent and nature of performance and other requirements, as described in a set of standards, or learning outcomes, resulting in a judgement of whether or not competency has been demonstrated.
An effective and objective assessment is the key to the successful implementation of competency standards in the workplace and in education. This is the judgement of performance and knowledge against the relevant industry competency standards.
Assessment is carried out by the comparison of a candidate's evidence of skills and knowledge, against the requirements of the standards.
Assessors
The role of an assessor is to objectively assess and judge a candidate's evidence against a set of standards. In order to do this effectively, an assessor must have a sound knowledge of, and be skilled in the relevant industry area they are assessing. At JTI, we ensure this is the case by insisting that every trainer has at least 2 years industry experience in the area they are assessing. Their industry experience is expected to be current at the time of assessing.
In addition, at JTI, every trainer/assessor must have completed either:
A Certificate IV in Training and Assessment (TAA40104) or Certificate IV in Training and
Assessment (TAE40110) from the Training and Assessment Package. As of 1st of July 2013, every Trainer/Assessor must have Certificate IV in Training and Assessment (TAE40110).
is expected to work in the Industry in which they are training
has to remain current with the VET industry.
As part of their role, trainers/assessors must:
Interpret and understand the criteria
Ensure that evidence meets the standards with a minimum of 2 forms of evidence
Ensure that evidence is valid, authentic, reliable, consistent, current and sufficient
Use expertise to make fair and objective judgements.
The training and ongoing professional development of assessors must include such areas as:
Roles, responsibilities and ethics
Procedural and administrative duties
Performance and knowledge evidence gathering and presentation
Interpretation and usage of standards
Selecting and using appropriate methods of assessment
Requirements regarding processing and recording of results, progress and feedback.
It is crucial that trainers/assessors always understand and practice fair, objective, unbiased and flexible assessment processes.
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Students who miss an assessment
Students who miss any class test must sit that test within 48 hours unless unable due to medical reasons. The test, if missed due to a medical condition will be given on agreement between the assessor, student and JTI.
Flexible Forms of Assessment
JTI has facilities to provide flexible forms of assessment for students in proven extenuating circumstances. The student should indicate their requirements in their training plan on enrolment or must apply in writing to the assessor with details of their circumstances. The assessor will assess the application and the student will be notified accordingly.
Resubmission of Assessments
If a student is not assessed as satisfactory on their first assessment submission the y will receive 2 more opportunities to resubmit at Certificate level and one more opportunity at Diploma level. If a student is still not assessed as satisfactory, they will be required to go through the JTI Student at
Risk Support Management Process with their Trainer/Assessor.
Training Arrangements
All courses have blended delivery which combines face-to-face classes, workplace training, online learning and self-paced study. Students are able to choose which of the training modes they would like to utilise to best suit their learning style. The workplace training component is not optional for most courses.
Assessments are submitted via the online learning system, manually in class or at a JTI campus.
Support is provided for online sessions through email, chat line, live classes and telephone.
Misplaced or Lost Assessments
If you are posting your assignments, take copies prior to posting. JTI will not take any responsibility for lost assignments sent by post. If you would like a copy of your assignments, take a copy before submitting to JTI. JTI keeps all assignments submitted to us for audit purposes, they cannot be returned to the student.
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20.
Price list
Main Course Fee for Service (Self Funding)
NAME OF COURSE & CODE
Self-Funded Student
Normal Price
With 10% Discount***
Registrati on Fee
0
Tuition Fee Total
Course Fee
$395
$395
Registratio n Fee
N/A
Tuition Fee
Total Cost
N/A
N/A
CHC20112 Certificate II in
Community Services Blended
Online and Face to Face
$500
$800
$1300
$1000
$170
(payment
on the next fortnight) $1170
CHC30212 Certificate III in Aged
Care Blended Online and Face to
Face
$450
$1950
$1000
$775
$1755
CHC30312 Certificate III in Home and Community Care Blended
Online and Face to Face
$450
$1000
$377.5 x 2
(every
fortnight)
$775
$1755
Dual Qualification: CHC30212
Certificate III in Aged Care and
CHC30312 Certificate III in Home and Community
$450
$1000
$377.5 x 2
(every
fortnight)
$980
$1980
CHC10108 Certificate I in Work
Preparation (Community Services)
Blended Online and Face to Face
CHC30712 Certificate III in
Children’s Services Blended Online and Face to Face
CHC30812 Certificate III in
Education Support
Face to Face
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© Job Training Institute
$400x2
(monthly)
$1500
$500x3
(monthly)
$1500
$1950
$500x3
(monthly)
$1750
$2200
$437.50x4
(monthly)
$450
$1500
(every fortnight) $1950
$1000
$775
$1755
$1000
$377.5 x 2
(every
fortnight)
$775
$1755
$500x3
(monthly)
$450
$1500
$1950
$500x3
(monthly)
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$377.5 x 2
(every
fortnight)
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NAME OF COURSE & CODE
Dual Qualification: CHC30712 certificate III in Children’s Services and CHC30812 Certificate III in
Education Support
Normal Price
Registrati Tuition Fee on Fee
$450
$1500
Self-Funded Student
With 10% Discount
Total
Registratio Tuition Fee
Course Fee n Fee
$1950
$1000
$775
$500x3
(monthly)
Total Cost
$1755
$377.5 x 2
(every
fortnight)
Blended Online and Face to Face
CHC40108 Certificate IV Aged Care
$450
$1850
$2300
$1000
$1070
$2070
$1000
$535 x 2
(every
fortnight)
$1070
$2070
$1000
$535 x 2
(every
fortnight)
$1070
$2070
$3800
+$150 for books $1000
$535 x 2
(every
fortnight)
$2420
$2800
$1000
$484 x 5
(every
fortnight)
$1520
$462.5x4
(monthly)
CHC40312 Certificate IV in
Disability
$450
$2300
$462.5x4
(monthly)
Blended Online and Face to Face
CHC40608 Certificate IV in Leisure and Health Face to Face
$1850
$450
$1850
$2300
$462.5x4
(monthly)
CHC50908 Diploma of Children’s
Services (Early childhood education and care)
$450
$558.35x6
(monthly)
Blended Online and Face to Face
BSB50207 Diploma of Business
$450
Blended Online and Face to Face
HLT51612 Diploma of Nursing
(Enrolled/Division 2 nursing) $3350
$2350
$470x5
(monthly)
-$1500
$18000
$19500
N/A
+ $1000 for books -
$380 x 4
(every
fortnight)
N/A
$3420+
$150 for books $2520
N/A
***10% discount offer is eligible for self-funded students who pay $1000 tuition fee upfront
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Main Course Fee (Skills Victoria - Government Funding)
NAME OF COURSE & CODE
Government Funded Student^
Without
Concession (per scheduled hours)
Without
Concession
(per calendar year)
CHC10108 Certificate I in Work Preparation
(Community Services)
$0
$0
With
Concession (per calendar year)
20% of Normal
Fee
$0
CHC20112 Certificate II in Community Services
Blended Online and Face to Face
CHC30212 Certificate III in Aged Care Blended
Online and Face to Face
CHC30312 Certificate III in Home and Community
Care Blended Online and Face to Face
Dual Qualification: CHC30212 Certificate III in Aged
Care and CHC30312 Certificate III in Home and
Community
$0.90
$232
$46
$0.25
$136.25
$27.25
$0.25
$154.50
$30.90
$0.25
$230.75
$46.15
$0.25
$168.25
$33.65
$0.25
$134.50
$26.90
$0.25
$230.75
$46.15
$0.20
$165
$33
$0.20
$153.60
$30.72
$0.20
$165
$33
$0
$0
+ $150 for books
N/A
$4
$1800
N/A
$4.55
$6500
N/A
Blended Online and Face to Face
CHC30712 Certificate III in Children’s Services
Blended Online and Face to Face
CHC30812 Certificate III in Education Support
Face to Face
Dual Qualification: CHC30712 certificate III in
Children’s Services and CHC30812 Certificate III in
Education Support
Blended Online and Face to Face
CHC40108 Certificate IV Aged Care
CHC40312 Certificate IV in Disability
Blended Online and Face to Face
CHC40608 Certificate IV in Leisure and Health Face to Face
CHC50908 Diploma of Children’s Services (Early childhood education and care)
Blended Online and Face to Face
BSB50207 Diploma of Business
Blended Online and Face to Face
HLT51612 Diploma of Nursing (Enrolled/Division 2
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nursing)
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^
*
*
*
*
*
This Training is delivered with Victorian and Commonwealth Government funding
Please see the table on the next page for concession card holders
The student tuition fee is indicative only and subject to change given individual circumstances at enrolment.
Additional fees may apply such as student services and amenities fees.
Fees are for tuition in Victoria only - a materials fee applies for some courses. Indicative hours are a guide only and depend on the elective units of competency chosen by an individual.
Fees are subject to change without notice.
Job Training Institute offers flexible and customised training and support, please contact us to discuss your individual needs.
**** Concession Cards approved by Skills for Victoria are (based on Skills Victoria website 26 June
2011, http://www.skills.vic.gov.au/get-training/fees/concessions):
Commonwealth Health Care Card holders, and their dependent children and dependant spouses Pensioner Concession Card holders, and their dependent children and dependant spouses
Veteran’s Gold Card holders (but not their dependants)
For students who would like to apply for Recognised Prior Learning (RPL), please contact us for details and prices.
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Short Courses
NAME OF COURSE & CODE
Self-Funded Student
Government Funded
Student (Start from
June 2011)
22099VIC Course in First Aid Management of
Anaphylaxis
$60
$60
22024VIC Emergency Management of Asthma in the Workplace
$60
$60
HLTFA311A Apply First Aid
$120
$120
Medication for Personal Care Attendants (PCA)
$350 ($300 if student has done HLTAP301B prior) $350 ($300 if student has done HLTAP301B prior) HLTFS207C Food Safety Practices
$100
$100
HLTHSE204D - Follow safe manual handling practices $150
$150
HLTIN301C Comply with infection control policies and procedures
$100
$100
Work safely in the construction industry
$150
$150
(CHCCS305C - Assist clients with medication
& HLTAP301B - Recognise healthy body systems in a health care context)
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Fees & charges policy
21.
All students
1.1 Students and persons seeking to enrol in a course with Job Training Institute are advised of all fees and charges associated with a course, including tuition fees, administration fees, materials fees and any other charges, on the relevant course fact sheet, on Job Training
Institute’s website and in this handbook.
1.2 Unless otherwise specified, tuition fees include the cost of all compulsory training and assessment materials. Any optional textbooks and materials that may be recommended but not required for completion of the course are not included in course fees and will be an additional cost should the student wish to purchase such materials.
1.3 The original certificate or statement of attainment is included in the course fee, however for reissuing of a certificate or statement of attainment, an additional fee will be incurred at the rate provided in this handbook or as published at the time of request.
1.4 RPL will be charged per unit as per price list above.
1.5 No certificates or statements of attainment will be issued until all fees have been paid in full.
Government Funded Students
2.1. Services for government funded training to eligible participants are provided with funds made available by the various state Governments and Commonwealth Government.
2.2. Prior to a student enrolling in a government funded program, Job Training Institute will ensure that the person meets the eligibility criteria as outlined by their state.
2.3. All fees for government funded programs are charged as per the contracts with various
States.
2.4. Concession fee card holders are charged fees in line with the contracts JTI has with various
State Governments.
2.5. In South Australia (SA) some courses are free. At JTI the only free course in SA is CHC30312
Certificate III in Home and Community Care
2.6. Where a student completes a course in one year and then enrols in another course in a second year, additional fees for the second enrolment will apply in Victoria.
2.7. RPL will be charged in line with the Contracts JTI has with various State/Commonwealth
Governments.
Payment conditions
22.
Every student at Job Training Institute has to pay a registration fee upon enrolment which is not refundable. The tuition fee will be payable in arrears in installments, based on our price list and must be paid during the course. Total fees must be paid even if the student withdraws from the course.
Every student is required to sign a direct debit form for the tuition fee upon enrolment.
Additional Charges
Replacement Statement of Attainment (SOA)
$50.00
Replacement Certificate/Award
$50.00
Replacement Student Assessment Workbook
$100.00
Replacement CD (Reading Materials)
$50.00
Accessing personal information
$30.00
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23.
Refund policy
For Government Funded Students, all refunds will be provided in line with the instructions issued by the various State Governments and the Commonwealth.
Registration fees are non-refundable. JTI will refund full course fees (including the registration fee) made by a student if a course is cancelled by JTI or the course commencement date is postponed by more than 4 weeks, unless JTI can make alternative arrangements acceptable to the student.
Tuition fees are not payable in advance, however the fees must be paid as per the agreed schedule, otherwise the student may be refused entry to class and results to assessments. In cases of financial hardship, students are encouraged to consult with the JTI Accounts Officer.
A Student will be refunded tuition fees less registration fees if they notify JTI in writing, 14 days before the course commencement date.
Once a student has started the course, the total fees are payable to JTI, though a payment plan has been provided for. Note for online students, the start of the course indicates log in details have been dispatched to the student and the student has logged into the JTI online learning system.
If a student withdraws from the course (after they have started study), before all fees have been paid, the balance of fees becomes payable within 7 days of withdrawal.
JTI reserves the right to cancel any course at its own discretion. Should this occur, JTI will refund full course fees (including the registration fee) to anyone enrolled in the course.
Fees are current at the time of publication, but JTI may change such fees and conditions at any time.
Any such variation will apply to all new students enrolled from the specified date of approval of such changes. JTI may review and adjust its policies and procedures during the course of study and these variations will apply to all new students enrolled from the specified date of approval of such changes.
If JTI ceases operation before a student completes their study, JTI will endeavour to refund the tuition fees for which no statement of attainment or certificate has been achieved.
Methods of Payment
At JTI we accept a wide range of payment methods:
Cheque or money order
Cash
EFTPOS (telephone or in person)
PayPal (Fees and charges may apply)
Online credit card and debit card payments (Fees and charges may apply)
Direct deposits
Direct debit arrangements
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24.
Language, literacy and numeracy assessment
Prior to enrolment in a course, students will be required to complete a Language, Literacy and
Numeracy (LLN) Assessment which will be completed upon application.
This assessment is used to determine whether the student’s level of language, literacy and numeracy is sufficient to enable them to complete the course successfully.
The outcome of the LLN test will determine whether the student is suitable for enrolment. Potential students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks to work with them on skill development in the required area/s or will be referred to a course at JTI that suits their level of language, literacy and numeracy. This may mean starting at a lower AQF level than the student originally requested.
Where potential students have been referred to external support, they can reapply for enrolment once they have developed skills in the required area.
25.
Student Support Policy
Support Philosophy
JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:
The learning and support needs of all students is assessed upon entry into a program.
All students are aware of how to access the services they require to successfully complete their training and assessment program.
Feedback is collected about JTI's provision of support services and the feedback is systematically collated, analysed and used to improve training services.
Needs Identification
Student’s needs are identified upon entry into their course of study. Information to make this assessment is gathered through:
Information provided by the student on the application and/or enrolment forms.
Assessment of the formal Language, Literacy and Numeracy Skills Test which is given to each student upon commencement of the course.
Discussion with the student during their induction to the program.
Gathering information about each student’s prior formal and informal learning and encouraging them to seek recognition for this through the RPL process.
Developing an individual training plan for each student during the initial stages of a qualification. Learning Support
All students are provided with a range of learning support options and resources to help them achieve competency. This includes:
Mentoring from appropriately qualified JTI trainers/staff through face-to-face, email and/or telephone follow up
Support classes (Face to Face and/or online), email support as well as recorded classes. These may be optional depending on the student's course of study.
A range of short course training programs that may be complementary to full qualification courses.
Online support and simulations for some courses.
Computer and technology support.
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Referral to external support services.
Student Support
In order to protect the welfare of students and to ensure students have positive living, studying and working experiences, JTI:
Does not permit or require students to attend scheduled classes (including time allocated for self-paced or online studies) for more than eight (8) hours in any one day, unless there is a reasonable course-related reason to do so and the registering body has given specific written exemption which specifies the differing maximum hours for the course. Students will be notified where exemptions have been provided.
Does not permit or require full time students to attend scheduled classes prior to 8.00am and/or after 10.00pm (including time allocated for self-paced or online studies), unless there is a reasonable course-related reason to do so, for example, students on work placement in
Aged care facilities may start shifts at 7.00am due to the nature of the industry and may be asked to attend shifts that finish at 10.00pm. If a student has any issues with these times, they are to contact the JTI Work Placement Coordinator immediately.
Additional Support Services
JTI recognises that all people learn differently and acknowledge that some students may require additional support. Additional support will be provided for any students experiencing:
Disability and access issues
Language barriers
Language, literacy and numeracy issues
Any other issues that may affect their ability to achieve their training goals
Provision of additional support services will be provided where necessary to enable students to participate in the same way as any other individual regardless of whether or not support services have been required.
Where there is perceived difficulty in achieving learning goals, the trainer will discuss the issues with the student. The student will be provided with information about possible alternative pathways, additional tools and resources available and options and choices for accessing a support network.
The information provided will vary depending on the individual needs of the student. JTI has engaged the services of a qualified counsellor to assist any student that JTI staff are not able to deal with. External Support Services
JTI will provide students with contacts for special needs, such as the following external agencies:
AMES (Adult Multicultural English Service)
AMES is the largest provider of English language and Settlement services in Victoria, in addition to being a major supplier of specialist employment and training services in
Melbourne.
Dandenong: 03 87912401
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AMEP (Adult Migrant English Program)
The Adult Migrant English Program (AMEP) provides English lessons to eligible adult migrants. Ground floor, Casselden Place
2 Lonsdale Street
Melbourne Vic. 3000
Enquiries contact number: 13 18 81
Reading and Writing Hotline
Telephone: 1300 655 506
Website: http://www.literacyline.edu.au/index.html
For the price of a local call anywhere in Australia, the Hotline can provide the student with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.
Centrelink
Telephone: 13 10 21
Website: www.centrelink.gov.au
A student may be eligible for funding assistance if they are receiving one of the following: o o
ABSTUDY (course dependent)
o
AUSTUDY
o
Pensioner Supplement Allowance
Youth Allowance
Disability Rights Victoria
Telephone: 1800 462 480
Disability Rights Victoria is an advocacy organisation directed by People with a disability.
They work with and on behalf of adults with a disability.
They provide individual advocacy, information and support to People with a disability via their network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.
Student at Risk Performance Management Procedure
Purpose
This policy and procedure is to ensure that students requiring support will have a plan, showing clear direction for the student during the term of their training at JTI.
The student and their trainer will sign the Student at Risk Support Form and agree on the parameters to be met during the time of the process. Each party is to adhere to the agreed parameters and timeframes.
JTI training support service is available for all students who have questions or difficulties regarding their current training and their future career development.
JTI staffs are available to assist and will source information a student requires and thus refer a student to an appropriate internal or external service.
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Students are able to book an appointment with their trainer through office administrators and/or through trainer’s direct email.
JTI will respect any student's right to privacy. Any information disclosed will remain strictly confidential.
A student conversation through email and telephone call will be recorded in the student management system.
Student’s documents will be filed and uploaded in the JTI student management system.
26.
Code of practice, rights and responsibilities
As a Registered Training Organisation, Job Training Institute (JTI) is committed to ensuring that it provides training and assessment that is compliant with VET Quality Framework and all relevant legislations that will lead to nationally recognised qualifications. All staff recognise the rights of our clients and students in line with our code of practice.
Please note, it is mandatory that all students read and acknowledge having understood the code of practice before enrolling to study at Job Training Institute.
The following Code of Practice aims to formalise and assure students of JTI‘s commitment in terms of: -
Respecting and protecting their rights
Providing correct information, advice and support
Providing the most suitable course and pathway
Optimising learning outcomes
Promoting principles of access and equity
Regular evaluation of training and assessment delivery
Industry engagement to ensure relevance and national recognition of our qualifications
Assessing learner’s current skills and needs prior to enrolment
JTI’s promise and commitment to you the student:
-
We shall at all times respect and protect your rights. A complaints process is provided as part of our policies and procedures. Complaints, grievances, appeals and compliment procedures are provided and explained to the student at enrolment.
-
We shall be upfront with our students concerning the selection, enrolment and induction process which include: training locations, skills/knowledge required and training pathways. The enrolment process involves completion of an enrolment form in which personal and other relevant information is collected. This information is handled as per our confidentiality and privacy policy, a copy of which you receive before enrolment. The first class is always the induction class where the Code of Practice and other vital information about your study at JTI is discussed plus other business policies and procedures.
-
Course information is available in the form of booklets, flyers, brochures and factsheets; from staff and website.
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-
We shall publish and avail at all times, fees and charges pertaining to your learning at JTI. These fees and charges are also indicated on the factsheets, brochures, website and enrolment form.
-
To ensure a positive learning environment is maintained, any student who engages in disruptive behaviour/activities shall be disciplined by being asked to leave the class and building.
Disruptive behaviours include: physical and/or verbal abuse, sexual harassment, continued absence from class, obscene gestures, continuous interruption of the trainer, disrespect to fellow students/trainers/staff and smoking in non-smoking areas.
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We provide support and assistance for Language, Literacy and Numeracy.
-
We provide blended support and assistance through email, telephone cals, face to face, online support and staff assistance.
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JTI guarantees you as our student that once you have commenced study with us, you will have the opportunity to complete your study and receive your qualification.
-
We also provide support in Recognition of Prior Learning (RPL) assessment in terms of; learning options, pre-course commencement interviews (telephone, face-to-face), and guidance on career options, training needs and gaps analysis. We also have information on RPL assessment on our website (http://jti.edu.au/rpl/)
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You will be provided with information on course cancellation and refund policy and procedures.
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Equal Educational Opportunity exists for all learners and no learner can be hindered from undertaking any course solely on the basis of their gender, race, ethnicity or religion.
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We shall assess your skills and needs prior to your enrolment and provide you with accurate and objective feedback.
-
We shall maintain confidentiality and privacy of your personal information, unless authorised by law to disclose.
-
You will receive services as detailed in your agreement with us.
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Training and assessment will be delivered by qualified trainers & assessors.
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We shall provide flexible learning and assessment methods
-
Learner resources shall be updated regularly and in line with industry needs.
-
Our marketing activities and information shall be ethical and accurate and in line with the Vet
Quality Framework.
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-
Prior to enrolment the student shall be informed of all costs which can be found in the JTI student handbook and on the JTI website.
-
All JTI students and staff members have to comply with JTI Workplace Health and Safety policies and procedures.
-
We shall provide support for learner’s special needs (language, culture, religion), where possible, as stipulated in the training plan.
-
Your health, safety and general welfare as a student will be our priority.
27.
Classroom behaviour
All JTI students are expected to comply with the following rules of behaviour while enrolled at Job
Training Institute:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Demonstrate mutual respect for JTI staff, and fellow students
Turn off all mobile and paging devices during class times and examinations
Not eat or drink in classrooms
Prepare for each class by undertaking the required reading and completing all necessary tutorial or laboratory work
Attend all classes except when prevented by illness or exceptional circumstances. This is a courtesy to your fellow students, your trainers and in the best interest of your own academic progress Arrive at classes at the scheduled time; arriving late is disrespectful to trainers and fellow students Participate actively in learning activities
Avoid all forms of academic misconduct
Provide constructive feedback when evaluating courses and trainers/assessors
Refrain from activities that might negatively impact on other members of the Institute’s community Not write any part of your assessment in pencil
Be aware of your responsibilities within your courses and program of study
Any other rules of classroom behavior as determined by, and/or negotiated with, your trainer/assessor Student must wear their ID card within JTI premises
Avoid plagiarism, collusion and copying of assessments which will result in disciplinary action
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28.
Smoking
JTI wishes to ensure that all members of the Institute can enjoy a clean and smoke free environment. Smoking is not permitted within 5 meters of any building except in designated smoking areas on any JTI campus. All cigarette butts must be disposed of appropriately in the designated ashtrays or bins.
29.
Misconduct
JTI students who breach any of the guidelines outlined in this booklet may be considered to have engaged in official misconduct and will be asked to leave JTI premises and be disciplined as per JTI policies and procedures.
In addition, a student who engages in any of the following activities may also be considered to have engaged in misconduct where that student:
1.
2.
3.
4.
30.
Endangers the health or safety of any person at JTI
Unlawfully assaults, or attempt to assault another member of the JTI community
Engages in dishonest behavior e.g. stealing
Damages or abuses JTI property
Work placement
Most courses offered at JTI have a work placement component.
The JTI Work Placement Coordinator, the trainers and JTI students will work collaboratively to obtain work placement.
JTI will take out necessary insurance to cover such students while working as voluntary staff in a third party facility.
For a student to qualify for work placement they will need to comply with the work placement guidelines provided to them and liaise with their trainer. It is the responsibility of the student to organise their time to fit within the working hours offered by the work placement facility. The duration of work placement varies between courses and from state to state; generally, 100-150 hours for Certificate III and 150-200 hours for a Certificate IV. After a student has completed their hours of work placement, if they are deemed not yet satisfactory by a JTI assessor, they may be required to undertake extra work placement hours, until deemed satisfactory.
Before the student attends work placement, they are required to meet with the JTI Work
Placement Coordinator (WPC) and ensure all items on the work placement checklist are covered. The WPC will further explain JTI’s expectation when the student is at work placement. Every student must sign acceptance of work placement conditions.
The work placement and third party books will be issued to the student to take to the work placement facility. The supervisor of the student will sign off the Third Party report and the
Trainer/Assessor will sign off the Work Placement book.
A satisfactory work placement book, third party report together with satisfactory theory assessments will comprise the records required to issue a certificate, once the student has satisfactorily completed all items.
For the Diploma of Business, a student is expected to either be working or have access to a workplace on a regular basis and workplace documentation.
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Student records and privacy
31.
As a registered training organisation, Job Training Institute is required to collect and store certain information about you for the purposes of tracking and administration of your student progress, participation, unit outcomes and for statistical reporting.
We will store securely all student records containing personal information and take all reasonable security measures to protect personal information collected, from unauthorised access, misuse or disclosure. We will take all reasonable steps to ensure that any personal information we collect is:
a) relevant to the purpose for which it was collected
b) up to date;
c) complete
d) Accurately recorded.
Personal information about students studying with Job Training Institute may be required to be shared with the Australian Government and designated authorities, such as Australian
Apprenticeship Centres (AACs) and the National Centre for Vocational Education Research (NCVER).
This information includes personal and contact details, course enrolment details and changes and circumstances related to funding (if applicable).
We will not disclose your personal information to another person or organisation unless:
you are reasonably likely to have been aware, or made aware, that information of that kind is usually passed to that person or organisation
you have given written consent
we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of you or of another person
the disclosure is required or authorised by or under law
The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
All information provided to Job Training Institute is available to all Job Training Institute staff members, who are bound by confidentiality agreements with Job Training Institute.
As a student of Job Training Institute you may be contacted directly by NCVER for a survey, or be invited to participate in a Department endorsed project and/or be contacted by the commission
(or persons authorised by the commission ) for audit or review purposes, sometime during/after the period of enrolment.
For all JTI students in South Australia, the following applies:
To comply with privacy principles JTI will:
a.
Take all reasonable steps to ensure that before it collects personal information (or as soon as practicable after it has collected information) the potential student is made aware of the following: i. ii. b.
The purpose for which the information is being collected (including for the purpose of fulfilling its obligations under the funding contract), which is for training purposes.
If the collection is authorised or required by or under law, that the collection is so authorised The way in which the information will be used and stored:
i. Obtain from each student a written consent
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ii. Only collect, use and disclose personal information for the purpose of fulfilling our obligations of training unless otherwise permitted under the information principles; iii. Take all reasonable measures to ensure that all information collected and in our possession or under our control is kept in a secure area (within JTI premises or other location approved by the minister), is securely stored and sufficient security measures are employed by JTI to protect it against unauthorised access, disclosure or other misuse. iv. Immediately refer to the minister any complaints received by JTI about JTI treatment of personal information; and
v. Notify the minister, as soon as practicable of any unauthorised disclosure to third parties or of any breach in respect of personal information.
32.
Access to records
As a student you have the right to access or obtain a copy of the personal information we hold about you. Written requests must be made to the Campus Manager via email addresses specified in
Administrative Contacts section.
It is the responsibility of all students with Job Training Institute to:
Ensure that all the information provided to Job Training Institute is accurate.
Notify Job Training Institute of any contact changes (email, phone, address etc.).
Advise Job Training Institute of any difficulties or problems you may experience with Job
Training Institute staff.
A fee of $30 is charged for this service.
33.
Statement of attainment
A Statement of Attainment indicates that the individual is competent in one or more units of competency, but not in the full range of units required for a qualification. Statements of Attainment stand in their own right to show that the individual holds particular skills, and they can also be used as credit toward full qualifications if the individual wishes to finish a qualification in the future.
Students are entitled at no additional cost, to a formal statement of attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the student has paid in full for the tuition of the qualification they were enrolled in.
34.
Retention of training and assessment information
JTI retains all students training and assessment materials as per the guidelines issued in VET Quality
Framework and contracts with various funding bodies. We ensure this by:
Filing all manual student assignments in student file for the stipulated period.
External backup 24/7, Australia.
Additional external back up at Amazon.com each night.
CEO regularly takes external back up from site.
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Online student assessments are submitted online via Moodle. They are backed up on regular basis and data is maintained in soft copy externally.
Face to face student assessments are submitted in hardcopy to the trainer. Hard copy student assessments are archived at our campuses, as per ASQA requirements, student assessments are to be archived for 6 months and State/Commonwealth government requirements for a minimum of 2 years. 35.
Recognition of prior learning
RPL is the formal process by which the skills and knowledge gained through work and life experience and outside formal training arrangements are formally recognised.
This process allows competency to be determined without the student being required to complete formal assessment tasks. As a result of recognition gained for a unit, that particular unit will not be required to be included in the student's course of study.
JTI has a process that has been structured to minimise the time and cost to applicants and provide a supportive approach to students wishing to take up this option.
The RPL processes used by JTI focus heavily on verbal verification of the student's skills and knowledge along with observation of workplace performance (where possible).
JTI has a comprehensive RPL process for all courses and units within its scope of registration. All students are provided with information on RPL prior to enrolment and offered the opportunity to take up this option during the enrolment process.
RPL can occur at any time during a course; however, it is best to commence the process at the start of a course to ensure appropriate arrangements are made for any training that is required and to avoid repetition. The RPL process used by JTI is designed to minimise the amount of paper-based evidence required and incorporate 'competency conversations' and verification from third parties to form the basis of the evidence used in the RPL process. This ensures the RPL process is an accessible option for candidates who are appropriately skilled and experienced.
RPL Process
1. The applicant is to receive information from sales office regarding RPL.
Sales office completes a Pre-application for Recognition of Prior Learning checklist with the applicant if eligible for RPL.
If eligible, a non-refundable registration fee will be charged which will be deducted from final fees for RPL or training. The applicant will be given RPL Book 1, containing the application, Self-Evaluation and the Third Party. The registration fees will be as follows: o Self & Government Funded - $100 o Govt. funded with concession - $20
2. The applicant is to return Book 1 fully completed with supporting documentation to enable the process to proceed (Application, Self-Evaluation/Third Party and copies of certificates to
JTI administration).
3. The documents are received by the sales office from the applicant and are to be forwarded to the respective Course/Training Manager.
The respective manager will look at this first set of documents and decide if information sent by the applicant qualifies them for the RPL process.
If the manager deems the applicant eligible for RPL they will allocate two (2) assessors to undertake the RPL process.
4. The assessors will contact the applicant to discuss the assessment date, venue and time.
5. The assessors will then:
Interview the applicant in regard to self-evaluation documents submitted.
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Discuss the documents presented and authentication of copies.
Commence interview with questions accessed from book 2 of the RPL tool.
Assessors will document all discussions.
Note: If applicant is unable to meet the standard of answers required and does not address the key points the assessor is to ask, secondary questions relating to the key points.
6. Once the interview is completed the assessors shall take a break to conduct a review meeting of applicant’s responses.
At the end of the interview the assessors will decide if the student is competent and no further work is required.
A decision whether or not tasks or/and work place visit needs to be undertaken will be made on a unit by unit basis.
If further tasks are required, the assessors will inform the student of the chosen tasks to be assessed.
If the workplace is the chosen venue, the applicant must contact their workplace supervisor to schedule an assessment.
The applicant is to advise one of the assessors of date and time for workplace visit.
7. The assessors are to complete assessor’s summary sheet and indicate the units that are competent and those units requiring gap training.
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Recognition of qualifications and statements of attainment issued by other RTOs (credit
36. transfers) As per standards in the Vet Quality Framework, JTI recognises qualifications and statements of attainment issued by other RTOs.
To receive recognition for a qualification or a statement of attainment, students need to be enrolled at JTI and provide original or certified copies of their qualifications and Statements of Attainment to JTI.
If required, JTI shall verify the registration of an RTO, including a TAFE by searching for them on the www.training.gov.au website. Students will be granted Credit Transfers for any units previously attained or where a previously attained unit is deemed equivalent by the NSSC, as outlined in the relevant Training Package.
37.
Discrimination policy
Job Training Institute will ensure that discrimination does not occur, or continue to occur in the workplace, or in the provision of services.
All employees, students and business associates will receive equal treatment regardless of:
Sex
Race, colour, nationality, ethnic origin
Impairment; physical disabilities, intellect, psychological
Political or religious beliefs
Being pregnant, a parent or Childress, de-facto spouse
Age
Lawful sexual activity/sexual orientation
Marital status, including de-facto relationships
Physical features
Personal association
38.
Legislation relating to your studies
As a student at JTI you are required to know your responsibility in relation to various Acts and
Regulations that you will operate under.
These are (but not limited to):
Skilling Australia's Workforce Bill 2005 Act
Work Health and Safety Act 2011
NSW Anti-discrimination Act (1977)
Workers Compensation Regulation 2003
Workplace Injury Management and Workers Compensation Regulation 2002
Affirmative Action (Equal Employment Opportunity for Women) Act (1986)
Work Cover Legislation Amendment Act (1996 No. 120)
Dangerous Goods (General) Regulation 1999
Copyright Act, 1968
Privacy Act, 1988
Privacy Act and National Privacy Principles (2001)
Apprenticeship and Traineeship Act 2001
Child Protection (Prohibited Employment) Act 1998
Commission for Children and Young People Act 1998 No 146
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39.
Education Services for Overseas Students Act 2000
Education Services for Overseas Students Regulations 2001
Education Services for Overseas Students (Registration Charges) Act 1997. - As amended in
2000
Education Services for Overseas Students Legislation Amendment (Tuition Protection
Service and Other Measures) Bill 2011
Education Services for Overseas Students (Registration Charges) Amendment (Tuition
Protection Service) Bill 2011 and
Education Services for Overseas Students (TPS Levies) Bill 2011.
National Code 2007
National Vocational Education and Training Regulator Act 2011
Alcohol and illegal drugs:
Students found to be under the influence of alcohol and/or drugs will be asked to leave the Institute.
Alcohol and illegal drugs are not allowed on Institute premises; and any students found in possession of these substances will be asked to leave immediately. Any illegal activity will be reported to the appropriate authority. Dismissal from the training programme, should these circumstances persist will be at the discretion of the Director of JTI.
40.
Student workplace health and safety procedures
JTI realises its responsibilities to students, academic and other staff members to ensure a safe and healthy academic and working environment. JTI operates according to appropriate Workplace
Health and Safety Standards and Procedures.
First Aid Kits are located at each campus (please ask our staff if you cannot locate the First Aid sign)
Student Conduct and Etiquette (Disciplinary Information)
JTI expects students enrolled in all courses to behave in a professional and dignified manner in regard to fellow students and trainers.
Students guilty of the following will be given a notice of expulsion in writing and fees will not be refunded:
Cheating in class tests or examinations
Intimidating other students
Being disrespectful to staff and other students
Being rude to a trainer or any other member of Staff or guest trainer
Causing disruption in a class
Has engaged in misconduct deemed unsuitable or unprofessional
Any other behaviour that is inappropriate
Malicious damage to equipment and/or stealing materials or products will result in instant dismissal. If a student persists in not abiding by the policies and procedures the Course Manager/CEO may choose to contact the student's parents if they are under 18. If the matter is not resolved, the
Course Manager reserves the right to discharge the student from JTI. Under these circumstances a student may have the right of audience or a right of appeal to the CEO. Such right of audience or appeal must be requested in writing to the CEO within seven (7) days of suspension or expulsion. See student Complaints and Appeals Policy.
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The decision of the CEO shall be final and binding upon all parties. No refund will be given.
STUDENT COMPLAINTS
This policy and procedure provides clear and practical guidelines to ensure that complaints of students can be resolved in accordance with the principles of natural justice, equitably and efficiently.
24.1
What are Complaints?
Complaints include, but are not restricted to, matters of concern to a student relating to training delivery and assessment, the quality of the training, student support and materials, discrimination and/or sexual harassment.
Natural Justice is concerned with ensuring procedural fairness:
All parties have the right to be heard.
The respondent has a right to know of what they are accused
24.2
Decisions and processes should be free from bias.
All parties are told the decision and the reasons for the decision.
Procedure
Should a student have a complaint, the following steps are to be followed:
Step 1
If the student feels comfortable doing so, he/she is to address the issue with the individual concerned. In the case of harassment, explain that the behaviour is unwelcome and offensive and request that they stop. It may be that the individual was not aware that their behaviour was unwelcome or caused offence. If the student does not feel comfortable confronting the individual, they should discuss the issue with their trainer or the Campus Manager (refer to Step 2)
Step 2
If no resolution was reached in the first step, then the student should put the following information relating to the complaint in writing using JTI Complaint Form which can be obtained from the Campus Manager/ Administrator at any branch of JTI or the student can raise the complaint online on the student enquiry page
(http://www.jti.edu.au/studentenquiry). This complaint generated online will go to the respective Campus managers. The complaint generates a case which should be attended to by the Campus manager within 7 working days. If the case is not closed in salesforce within 7 working days, it will automatically send an email to the CEO/PEO who should attend to the matter within 14 working days. Thereafter if the case remains open, there will be a weekly email generated to the CEO till the case is closed.
In case of manual reporting of a complaint, the incident/complaint/issue should be discussed with or reported to the Campus Manager. The Campus Manager should attend to the issue within seven (7) days of receiving the complaint.
As part of the complaints handling procedure, JTI will ensure:
That the investigation of the complaint is attended to promptly and confidentially;
That the complaint is investigated in a fair and impartial manner;
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That if a complaint is made against an individual, their rights will be protected and they will be given an opportunity to give an explanation;
That action will be taken to ensure that any misconduct does not continue;
That the individual making the complaint and any witnesses will not be victimised and
That appropriate disciplinary measures are taken in a proven case.
Step 3
As part of the complaints handling process, the Campus Manager may meet with the student. The student will be allowed to have a support individual present during this meeting if they so request. During this meeting a number of things will be explained to the student, such as what will happen if the complaint is found to be supported or found not to be supported by the evidence. A written record of the complaint and the meeting will be kept by JTI.
Step 4
JTI Campus Manager will then talk to the individual about whom the complaint is made to hear their side of the story. Any witnesses will also be interviewed. These interviews will be conducted separately and impartially. The importance of confidentiality will be stressed to all parties.
Step 5
JTI Campus Manager will then advise the student what was said by the individual to whom the complaint is made, and discuss what should be done to sort out the problem. If appropriate, JTI will seek to resolve the matter by consultation and mediation. JTI will discuss with the student the procedures which have been adopted by it for the investigation of a complaint.
Step 6
If the issue is still not resolved to the student's satisfaction, this matter will be forwarded to the CEO/PEO who is obligated to deal with the matter within 14 days of receiving the complaint.
Step 7
If the student is still not satisfied after the CEO/PEO’S Representative have dealt with the matter, then the student can refer the matter to an external body such as Consumer
Affairs for further mediation.
Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located:
Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
All documentation relating to complaints should be archived in student file for record purposes.
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41.
Student personal safety
It is important to enjoy your city and your campus.
JTI ensures the safety of the students by doing the following:
For evening classes, there is always an administration person at the reception.
Doors are locked after hours.
There is proper lighting in the buildings.
The lifts have emergency contact numbers in case of failure and
The police stations are within easy reach to each campus. These can be contacted by calling 000.
The following will assist to protect you from unsafe situations.
Safety on campus
Get to know the layout of Job Training Institute campus including the emergency exits.
Move away from any threatening behaviour where possible.
Do not leave valuables such as wallets or mobile phones unattended.
Avoid isolated areas and move around campus with other students where possible.
Avoid leaving the campus too late
Contact a staff member immediately if you observe anything suspicious occurring in or around the campus.
Safety in Work placement
Make yourself aware of all safety procedures in your work placement, including evacuation fire warning procedure.
Location of workplace - if the location is unsafe for you to travel (far from the car park, far from public transport) speak to the JTI work placement coordinator so that alternative work placement can be arranged.
If you are to perform any task at your workplace that you think will compromise your safety and health, speak to your work place supervisor. If this does not resolve the problem, contact JTI work placement coordinator.
Safety on transport
Use a timetable to plan your travel and avoid unnecessary delays.
Park your car in busy areas rather than dark quiet spots.
Be aware of who is around.
Do not respond to aggressive behaviour and avoid eye contact with others.
Drive your car with doors locked and windows closed at all times.
Where possible use public transport (JTI is located close to train stations).
Safety on the street
Stay alert as awareness is your best defence.
Cross the street if you feel unsafe.
Be confident and aware of your surroundings.
Walk on major roads and paths at night; do not take short cuts through parks.
If approached by a stranger keep a safe distance.
If approached for money, advise you have no cash, avoid eye contact and move toward other people.
If you are being followed change direction and seek a safe place.
Keep personal items such as wallets and bags close to your body or out of sight.
Have your keys ready to quickly enter your home or car.
General safety steps to take right now
Take the time to consider where you might be at risk and what steps you can take to make it safe. Program the emergency number 000 into your mobile phone.
Tell someone where you are going and what time you will return.
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Avoid carrying non-essential items such as passport and too much money.
Safety at Night
For students who leave the campus late, or attend night class, read the following to enhance your personal safety at night:
42.
Students should leave together
Walk in well lit areas
Do not walk alone
All students and trainers should leave from the same door at the same time
Be aware of your surroundings
Student complaints
This policy and procedure provides clear and practical guidelines to ensure that complaints of students can be resolved in accordance with the principles of natural justice, equitably and efficiently.
What are Complaints?
Complaints include, but are not restricted to, matters of concern to a student relating to training delivery and assessment, the quality of the training, student support and materials, discrimination and/or sexual harassment.
Natural Justice is concerned with ensuring procedural fairness:
Decisions and processes should be free from bias.
All parties have the right to be heard.
The respondent has a right to know of what they are accused
All parties are told the decision and the reasons for the decision.
Procedures
Should a student have a complaint, the following steps are to be followed:
Step 1
If the student feels comfortable doing so, he/she is to address the issue with the individual concerned. In the case of harassment, explain that the behaviour is unwelcome and offensive and request that they stop. It may be that the individual was not aware that their behaviour was unwelcome or caused offence. If the student does not feel comfortable confronting the individual, they should discuss the issue with their trainer or the Campus Manager (refer to Step 2)
Step 2
If no resolution was reached in the first step, then the student should put the following information relating to the complaint in writing using JTI Complaint Form which can be obtained from the Campus Manager/ Administrator at any branch of JTI or the student can raise the complaint online on the student enquiry page
(http://www.jti.edu.au/studentenquiry). This complaint generated online will go to the respective Campus managers. The complaint generates a case which should be attended to by the Campus manager within 7 working days. If the case is not closed in salesforce within 7 working days, it will automatically send an email to the CEO/PEO who should
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attend to the matter within 14 working days. Thereafter if the case remains open, there will be a weekly email generated to the CEO till the case is closed.
In case of manual reporting of a complaint, the incident/complaint/issue should be discussed with or reported to the Campus Manager. The Campus Manager should attend to the issue within seven (7) days of receiving the complaint.
As part of the complaints handling procedure, JTI will ensure:
That the investigation of the complaint is attended to promptly and confidentially;
That the complaint is investigated in a fair and impartial manner;
That if a complaint is made against an individual, their rights will be protected and they will be given an opportunity to give an explanation;
That action will be taken to ensure that any misconduct does not continue;
That the individual making the complaint and any witnesses will not be victimised and
That appropriate disciplinary measures are taken in a proven case.
Step 3
As part of the complaints handling process, the Campus Manager may meet with the student. The student will be allowed to have a support individual present during this meeting if they so request. During this meeting a number of things will be explained to the student, such as what will happen if the complaint is found to be supported or found not to be supported by the evidence. A written record of the complaint and the meeting will be kept by JTI.
Step 4
JTI Campus Manager will then talk to the individual about whom the complaint is made to hear their side of the story. Any witnesses will also be interviewed. These interviews will be conducted separately and impartially. The importance of confidentiality will be stressed to all parties.
Step 5
JTI Campus Manager will then advise the student what was said by the individual to whom the complaint is made, and discuss what should be done to sort out the problem.
If appropriate, JTI will seek to resolve the matter by consultation and mediation. JTI will discuss with the student the procedures which have been adopted by it for the investigation of a complaint.
Step 6
If the issue is still not resolved to the student's satisfaction, this matter will be forwarded to the CEO/PEO who is obligated to deal with the matter within 14 days of receiving the complaint.
Step 7
If the student is still not satisfied after the CEO/PEO’S Representative have dealt with the matter, then the student can refer the matter to an external body such as Consumer
Affairs for further mediation.
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Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located:
Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
All documentation relating to complaints should be archived in student file for record purposes. 43.
Appeals against assessment outcomes
Students may appeal against a result shown on their student record/assessment. The student would be provided with the written outcome within 21 days.
The appeal against assessment outcome process is as follows:
The student contacts the Campus Manager or Admin staff or Trainer or respective
Course/Training Manager in relation to the appeal against the assessment outcome.
The student is provided the ‘Appeal against assessment outcome form’ to fill in and submit either in person to one of the JTI campuses or email to the concerned staff member contacted initially.
The form needs to be received and signed by the respective staff and forwarded to the
Course Manager/Training Manager of the concerned department.
Course Manger /Training Manager is to contact the student and the trainer, who initially marked the assessment, regarding their individual opinions on this matter.
The Course/Training Manager will allocate the assessment to be marked by another trainer.
The assessment to be submitted back to the Course/Training Manager for comparison of results.In case of different assessment outcome, Course/Training Manager to moderate the assessment with a third trainer and that outcome is to be considered as final outcome.
Once the final outcome has been decided, Course/Training Manager will fill in the relevant part of the Appeal against assessment outcome form, which needs to be signed by all the trainers involved in the appeal process.
The Course/Training Manager or their appointee will contact the student to advice on the final outcome and provide the student with a copy of the completed form.
The original copy of the form will be filed in the student’s file and archived for record purposes.If the student remains unsatisfied with the outcome, the student can refer the matter to an external body such as Consumer Affairs for further mediation.
Students in South Australia can also contact ‘The Office of the Training Advocate’, which is located: Ground Floor West
55 Currie Street, Adelaide SA 5000
(Entrance doors at Bus Stop W1 on Currie Street)
Phone (toll free) 1800 006 488
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Plagiarism, Cheating and Collusion
44.
At JTI, plagiarism, cheating and collusion is not allowed and every student must sign a declaration for each assignment submitted, confirming the work they have submitted is their own and has not been copied from any other source.
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own.
Cheating is employed to create an unfair advantage, usually in one's own interest, and often at the expense of others.
Collusion is when two or more students work together in the preparation and production of work
(unless the teacher approves group work) which is then submitted by each individual in identical, or very similar form and/or is represented by each to be the product of their own individual efforts.
The following list outlines some of the activities for which a student can be accused of in breach of this policy.
Presenting any work by another individual as one’s own
Handing in assessments similar to or copied from another student.
Presenting the work of another individual or group as one’s own work.
Having another person write an assignment/assessment or part of an assignment/assessment for you.
Copying phrases, sentences, sections, paragraphs etc from another person and not citing the source
Handing in someone else’s assessment/assignment and declaring it as your own.
Modifying or paraphrasing someone else’s ideas or writings and submitting them as your own. Submitting an assignment previously handed in for a previous class or assessment.
Assessment information cut and pasted from the internet indicating no originality on student’s part
Consequences of Plagiarism, Cheating and Collusion
Plagiarism, Cheating and Collusion are serious acts and may result in a student’s exclusion from a unit or a whole course. As a student if you have any doubts about including the work of other authors in your assessments, please consult with your trainer.
In the first instance, when a student has found to have plagiarised or cheated in an assessment they will be issued with a first warning and will need to re do the affected part of their assignment. The second warning will result in the student being excluded from the unit or course.
45.
Student withdrawal policy
Introduction
Job Training Institute is committed to providing every possible opportunity for students to successfully complete their studies. However, there will be occasions when students need to withdraw from all or part of their course.
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Definitions
• Official withdrawal
An official withdrawal occurs when a student submits a withdrawal form to the reception of any
JTI Campus, to their trainer or email of the form to a JTI staff member.
• Unofficial withdrawal
An unofficial withdrawal occurs when a trainer or student coordinator submits a withdrawal form without the student’s signature. This will only occur after a period of unexplained absences
(3 weeks of absence from class) during which the student is unable to be contacted, or when a student has been contacted regarding a continuous period of absence but chooses not to complete an official withdrawal.
JTI’s responsibilities
Training and administration staff will ensure students are aware of the alternatives to withdrawal, the support services available, as well as the correct process to follow if withdrawal is necessary.
Wherever possible, JTI will contact students who are absent and students who withdraw to discover the reasons for absence or withdrawal and to offer assistance if appropriate. All students will be treated equitably and will be provided with access to the full range of JTI’s support services. At all times their privacy and dignity will be respected.
A withdrawal form is used if a student is withdrawing from their course. The form is sent to the student support department for action.
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Next Review: 04 Nov 2014
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