These are a couple of readings that I have been asked to do for our friends from Russia who visited with us as a part of the Children of Chernobyl Program. I'm going to read a short selection from a motivational book called "Insight". This particular reading has to do with the importance of understanding and using foreign languages that might be appropriate to the Russian students, because, certainly, we're living in a world that is getting smaller and smaller and we're going to have to be able to communicate in more than one language if we are going to be successful. The second reading is from ... it's the first chapter of a book by Jane Carlson who is the President of Scandinavian Airlines. It's called "Moments of Truth" and it is a handbook, or manual, for people who are interested in doing a better job of customer service. Scandinavian Airlines has a great reputation for wonderful customer service. Those are the two readings. The first one is called "Success through a Foreign Language".
Every year an industrial manufacturer in Virginia grudgingly shells out the cash to send two employees to a language school to learn French. The employees have the technical and managerial abilities for the job but they lack the necessary foreign language skills. The practice of paying for the foreign language training of otherwise qualified employees is common among many employers. Increasingly, however, employers are avoiding this extra expense by emphasizing the requirement for foreign language skills during the hiring process. Richard Moore, Vice-President of the Arlington-Virginia Branch of John and Snow Incorporated, a public health consulting firm, admits that he gives preference to people who know a foreign language, even if the language isn't required for their job. This new trend toward emphasizing foreign language skills is opening doors for many individuals who have risen to the challenge. When they are seeking a new job